Grey (grey.co) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is good. 73% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I've had quite a lot of issues with withdrawals for back to back months, well, since August started, let's say it's been smooth sailing, but fingers crossed.
If customer support could expedite our issues of concern or the expedited team handling our issues can do so much quickly, it'd be the best app. I've been stranded a few times due to slow working process on my issues on their app.
Reply from Grey2026-08-06
Hello Donald,
Thank you for sharing your experience with us. We're glad to hear things have been smoother recently, and we truly appreciate your patience.
We're sorry to hear the delays previously left you stranded. We understand how important timely access to your funds is, and we'll be sure to share your feedback with the team as we continue working to improve our processes and response times. Thank you for sticking with us and for your honest feedback.
Grey
I love it so much and it’s so fast with everything I’m doing
Reply from Grey2026-08-06
Hi Badmus, thank you so much for your review! We’re really glad you’re enjoying Grey, and we appreciate you taking the time to share your experience with us. 🖤
Hi Royal,
Thank you so much for your review ! We’re really glad you’re enjoying Grey, and we appreciate you taking the time to share your experience with us. 🖤
Grey
Hi Josephat,
We’re sorry to hear that your experience has been slow. We appreciate your feedback and are continuously working to improve the experience. 🖤
I keep getting my transaction reversed.. what is the issue?
Can you please give proper feedback on every developments.
Thanks.
Reply from Grey2026-08-06
Hello Christian,
We're sorry to hear you're experiencing this. Please email [email protected] with your registered email address so we can take a closer look at your transactions. Our team will review the issue and provide you with an update.
Grey
Very bad experience, my account just got blocked without any details of what I did wrong.
Reply from Grey2026-08-05
Hi Emmanuel,
We're sorry you feel this way. Accounts may be blocked or restricted due to violation of our Terms of Service or are under review.
Please send us an email at [email protected] if anything is unclear or you require further assistance. 🖤
Grey is wonderful. They have become my primary method of international payments. Great exchange rates, great user experience, wonderful options for currencies, payment options and a debit card that works!
Reply from Grey2026-08-03
Hi Deji,
Thank you so much for your wonderful review! We’re delighted to hear that Grey has become your primary choice for international payments and that you’ve been enjoying the exchange rates, user experience, currency options, and debit card. Your support means a lot to us. 🖤
Grey
j
j yampang · 1 review · Experienced 2026-08-01 ·
★★★★★
Horrible
Horrible. Just stay away from the app. My phone was stolen a few months ago and I lost access to my email and phone number because my email requires a push notification on the stolen phone to confirm it's me logging in so I am essentially locked out of my own email account. I used my fingerprint to access my grey account. Realizing I couldn't edit my info, I closed the account. When trying to open another one I got flagged for having two accounts. I explained the details to customer support but they kept pushing me around to various agents who were each as unhelpful as the other, stonewalling me and attempting to wear me down. Finally I asked them to close the account. They refused saying it was against their policy to close accounts. I went back to the app and realized they had reactivated the 1st account and wiped fingerprint access so i could not log in. I logged into the new account to close it myself but they had tampered with my password and I was told that my password is incorrect. How can it be when I had closed the 1st one earlier? When they provide the option to close accounts? If this was really about verifying identity should my fingerprint not have been enough to prove? Or the pictures you asked me to send matching those on my ID? What's the deal with this company? This happening was important because it highlights the quality of your service as well as your questionable policies. I have used other banking apps and have never come across a situation where I can not close an account or where a bank will actively tamper with my password to prevent me from closing my account. Shame on you, Grey. This is preposterous, ridiculous, distasteful and disgraceful.
Reply from Grey2026-08-02
Hi, We’re really sorry to hear about your experience. Please send an email to [email protected] using the email address linked to your Grey account, and our team will review this and assist you.
-Grey
J
John · 2 reviews · Experienced 2026-07-31 ·
★★★★★
I would not recommend opening an…
I would not recommend opening an account with Grey
I opened a fully verified account yesterday as a self-employed person living in Dubai. I received a payment into my UK account from a new client who needs a quick turnaround that I simply cannot deliver without access to those funds.
I provided screenshots of the transaction and voice verification details, only to be told I must wait up to 72 working hours (excluding weekends). I’m at risk of losing a client I worked hard to win. Business is difficult enough right now without this kind of delay.
I’ll update this review if the funds are released today (Friday) — that would still only be 24 hours — but so far I’m not impressed.
Reply from Grey2026-07-31
Hi John, we’re sorry for the experience and understand how important timely access to your funds is. Verification reviews can take up to 72 working hours to help keep accounts secure. If you’ve already contacted us and it’s passed the timeline, please send us a follow up email for updates.
The customer service and responses. The monetary conversion rates, although it's black market rate, yet it's worth it. The new card developments and the notice board information... they're all splendid.
However, there's room for improvements.
Reply from Grey2026-07-31
Hi Henry,👋
Thank you so much for the thoughtful review! We’re glad you’ve been enjoying our customer support, exchange rates, card updates, and in-app notices.
We also appreciate you pointing out that there’s room for improvement. Feedback like yours helps us continue building a better experience, and we’ll keep working to make Grey even better. Thanks for being part of the journey! 🖤
Grey
EDIT: they replied that identification comes in stages , so they are admitting wasting clients time and money and business opportunities
I have received a payment of Sepa instant with 250 Euros which is not a lot in this economy, me and this friend share the same nationality so there are no concerns and I have yet to receive the funds , they advertise as Sepa instant compliant, they are not , after 24hrs I received an Email that I must provide the sender s Full name and Date of Birth, after I send the details they tell me that they have sent it to the banking in charge , so now I must wait for the banking in charge after another 24hrs they send me an Email that the banking in charge demanding another info which is the ID card at this time I am like why ?? You should have asked the first time, This is highly unrecommended bank and unprofessional use of power and because of them the plane ticket I am about to buy is getting pricier day by day ..
Reply from Grey2026-07-31
Hello Abdou,
We're sorry for the frustration this has caused. Additional information may be requested by our banking partner during the review process, which is why the requests can come in stages. Once the required documents have been submitted, the review will continue, and you'll be updated as soon as there's an update. We appreciate your patience.
Grey
You guys are wonderful please keep it up, I commend your swift response
Reply from Grey2026-07-31
Hello,
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you've had a great experience with our response times. We'll be sure to share your feedback with the team!
Grey
J
Jose Rai · 1 review · Verified · Experienced 2026-07-31 ·
★★★★★
Good Payment System
It's really helpful for my business!
Reply from Grey2026-07-31
Hi Jose,👋
Thank you for the great review! We’re glad you’re enjoying the Grey app. 🖤
