Grey (grey.co) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is good. 73% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I’ve been using Grey since 24 and I highly recommend it for swift and dress free transactions
Hello Abidemi, Thank you so much for your continued support and recommendation! We're delighted to hear you've had a smooth experience with Grey. We truly appreciate you being part of the Grey community! Grey
My experience with gray is not good most especially when buyers send money to me through bank transfer, gray will request for verification of the work I did and after send the whole document I used to deliver to the buyer and the guy like it, gray will return the money back to the buyer and there was a time I show them the conversation between I and the buyer but instead of them to respond in time the didn’t respond until after the money was refunded back to the buyer. It’s frustrating 🥲
Hello Adeyemi, We're truly sorry to hear about your experience and understand how frustrating this has been. Verification is an important part of keeping the platform secure and meeting regulatory requirements. If a transaction doesn't meet our verification requirements, it may be reversed to the sender. We sincerely apologize for the inconvenience and appreciate the time and effort you put into providing the requested documents. Grey
So far so good. Every issue i have had has been sorted without issues so far. It's been very good and easy to use the app
Hello Darlington, Thank you so much for your kind words! We're delighted to hear you've had a great experience with Grey and that every issue you've encountered has been resolved smoothly. We truly appreciate your support and look forward to continuing to serve you. Grey
Hello Kaif, Thank you for your feedback! We're so happy you enjoyed your experience with Grey! Grey
I don't like your network sometimes is misbehave, and you remove my money almost $30 and you didn't pay me back you didn't give me my coins I was complained to you, you said you will send it back to me within 7 days or 20 days and you didn't
Hello Dr. Fayyuza, We're sorry to hear about your experience and sincerely apologize for the inconvenience. Please send us an email at [email protected] with your registered email address and the details of the transaction so the support team can review your case and provide an update on your refund. Grey
When it comes to managing money safely, grey is the must trusted platform you can rely on.
Hello Faruk, Thank you so much for your kind words and trust! We're grateful for your support and are committed to continuing to provide a secure and reliable experience for all our users. Grey
The dollar exchange rate is so low than the Nigerian black markets…
Hello Hauwa, Thanks for your feedback. We understand exchange rates are an important factor when converting funds. Our rates are updated regularly in line with market conditions, and we appreciate you sharing your concerns with us. Grey
Hello Enato, Thank you so much! We're delighted to hear you're enjoying Grey and all its features. We truly appreciate your support! Grey
Excellent. Customer service and relations….excellent. Response time in resolving concerns, excellent. Payment method excellent
Hello, Thank you so much for your wonderful feedback! We're delighted to hear you've had such a great experience with our customer support, response times, and payment services. Your support means a lot to us! Grey
Hello Amos, Thank you for your feedback! We're so happy you enjoyed your experience. Grey
They block my account once you want receive money with USD bank, they will refund the sender and then banned your account, very useless app
Hello Ramota, We're sorry to hear about your experience. Receiving a USD payment does not automatically result in an account restriction. If we're unable to complete the required verification for a transaction, the payment may be returned to the sender in line with our compliance requirements. We sincerely apologize for the inconvenience caused. Grey
I like the quick response and resolution of issues. Kudos Team Grey
Hello Chidinma, Thank you so much for your kind words! We're delighted to hear you've had a great experience with our response times and issue resolution. We'll be sure to share your feedback with the team. Thanks for your support! Grey
Hi Alaba, Thank you for your feedback! We're so happy you enjoyed your experience with Grey! Grey
I so enjoy because I withdraw is very good
Hello Yahjindu, Thank you so much for positive your feedback! We're so happy you enjoyed your experience with Grey! Grey
I found that the Grey's always delivered my money to my friend overseas in a timely manner. At first it was taking about five days. Then it was done in 1 to 2 days. I was pleased and so was my friend overseas.
Hi Patricia,👋 Thank you for the awesome review! We’re so glad you’re enjoying your experience with Grey. Your support means a lot to us. If you ever need anything, feel free to email us anytime.🖤
These people request for every goddamn private information about your client making payment as though we're fraudsters. If you don't answer every question with proof and LIVE evidence, they reverse the payment. They go as far as asking for your client's Date of birth, sometimes. So poor!
Hello, We're sorry to hear about your experience and understand how frustrating this can be. As a regulated financial institution, we're required to carry out verification checks to comply with applicable regulations. The information requested depends on the specific transaction under review, and if the required verification cannot be completed, the payment may need to be returned to the sender. We sincerely apologize for the inconvenience and appreciate your feedback. Grey
Great Services Offered, Transactions are fast, everything works seemless
Hi Marcus,👋 Thank you for sharing your feedback. We’re so glad you’re enjoying your experience with Grey. Your support means a lot to us. If you ever need anything, feel free to email us anytime.🖤
Limitations, not disclosed during onboarding, had to beg just to get my money to pay my sons fees to Uni. They should disclose these limitation before onboarding not after. Soo much frustration just to make payments
Hello Yamoah, We're sorry to hear about your experience. We aim to be as transparent as possible about how Grey works, and information about our features, requirements, and supported services is available on our website and Help Centre. If there was a specific limitation you encountered, we'd appreciate it if you could share more details via email at [email protected], so we can better understand your feedback. Grey
Hi Biruk,👋 Thank you for the awesome review! We’re so glad you’re enjoying your experience with Grey. Your support means a lot to us. If you ever need anything, feel free to email us anytime.🖤
Transaction in Grey is fast and smooth. Most importantly, the security is very good though the verification seems stressing but it's for your own good to ensure your funds are safe. Thank you
Hello Benard, Thank you so much for your thoughtful feedback! We're delighted to hear you've had a fast and smooth experience with Grey. We also appreciate your understanding of our verification process, it's an important part of keeping accounts and funds secure. Thank you for your support! Grey
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