Guest Reservations (guestreservations.com) has a 3.9 out of 5 rating on OK.one, based on 280 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 72% of negative reviews. Last updated 2026-08-10.
What people say
k
klant · 3 reviews · Experienced 2026-08-06 ·
★★★★★
I had an extremely negative experience…
I had an extremely negative experience while trying to make a booking for a hotel through the Guest Reservation. I was hung up on when they couldn’t answer a question, put on hold 5 times, and told they could not modify a booking because of “policy limitations”, I asked what that meant and they couldn’t give an explanation, it all round feels EXTREMELY scammy. After booking there was a 100$ charge added, and one night for the hotel through the Guest Reservation was double the cost that I found for the same hotel on other sites. I cancelled the booking and made a new one through booking.com
Reply from Guest Reservations2026-08-06
Hello,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Hello Kim,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
L
Leonard · 2 reviews · Verified · Experienced 2026-06-08 ·
★★★★★
Ease of transaction
Reply from Guest Reservations2026-08-06
Hello Leonard,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
R
Rangi Davis · 2 reviews · Verified · Experienced 2026-07-22 ·
★★★★★
Rooms and acces and service tops
Reply from Guest Reservations2026-08-06
Hello Rangi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Hello Michael,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
U
Uri Zur · 1 review · Verified · Experienced 2026-08-06 ·
★★★★★
admin cost TOOOOO high
Quick and easy process
HOWEVER!!!! The surprise of SUPER HIGH extra cost of taxes and service was not clear during the order process. For a Hotel cost 3 nights @93Euro per night and admin cost of 114!
It's a shame that you are not clear about it until the final booking procedure.
Reply from Guest Reservations2026-08-06
Hello Uri,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Hello Sonja,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Hello Alvin,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
M
Michael Michael · 1 review · Verified · Experienced 2025-08-06 ·
★★★★★
Very simple and fast.
Reply from Guest Reservations2026-08-06
Hello Michael,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
An easy straightforward process. All my options were shown and it was simple to choose the one i wanted
Reply from Guest Reservations2026-08-06
Hello Martin,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Hello Demodrick,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
T
Tony · 4 reviews · Verified · Experienced 2026-08-06 ·
★★★★★
SIMPLE TO USE
SIMPLE TIO USE
Reply from Guest Reservations2026-08-06
Hello Tony,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Tried to cancel 5 minutes after I booked because I realized they were charging double what the hotel was at the lobby. I was able to cancel my reservation through the lobby and through guest reservations, but with no refund. I have been fighting this charge for a week straight (after they told me I would receive a full refund) and today they tell me that there is nothing they can do. Complete and utter joke of a company. The scammiest business I have ever dealt with. almost $500 down the drain. It is funny that they replied to my review and told me to contact them, like I haven't wasted hours on the phone with them throughout an entire week. JUST BOOK DIRECT THROUGH THE HOTEL. All this company does is book through another 3rd party company, so you pay the fees of two middlemen and have to deal with all 3 when trying to change or cancel anything. Direct is best!
Reply from Guest Reservations2026-08-06
Hello Brent,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Hello Tiffany,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
J
James Dolan · 1 review · Verified · Experienced 2026-08-06 ·
★★★★★
Good
Safe and quick
Reply from Guest Reservations2026-08-06
Hello James,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Your system declined my reservation when I attempted to make it last week and again today. Second attempt today worked. Very frustrating.
Reply from Guest Reservations2026-08-06
Hello Lisa,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
M
Margaret · 1 review · Verified · Experienced 2026-08-06 ·
★★★★★
It was easy to reserve
It was easy to reserve. Did not give 5 stars due to all the pop-ups offering discounts for adding an app.
Reply from Guest Reservations2026-08-06
Hello Margaret,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
C
Chris Arnold · 8 reviews · Verified · Experienced 2026-08-06 ·
★★★★★
Easy and Simple
Simple, clear and straightforward process.
Reply from Guest Reservations2026-08-06
Hello Chris,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Website froze & didn’t go through the first try at booking & then was slow & unpredictable the 2nd
Reply from Guest Reservations2026-08-06
Hello Brad,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
