Guest Reservations (guestreservations.com) has a 3.9 out of 5 rating on OK.one, based on 280 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 72% of negative reviews. Last updated 2026-08-10.
Quick and efficient and a reasonable range of accommodation.
Hello, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
It was good.
Hello Tomas, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
No place to indicate we are traveling with a pet and what the pet fee is?
Hello Nancy, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Never give full score as every one/thing can improve.
Hello John, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Fast, easy way to book a room 😊
Hello, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
great cancellation policy, easy to make reservations, convenient location
Hello, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Fast booking and simple process
Information was easy to see online about room details.
Great user interface. Very intuitive and easy to use.
Room price shown did not include taxes so price almost doubled at checkout
Guest reservations mimicked the hotel website and presented themselves as Sofitel Gatwick. It wasn't until i saw how much extra they were charging in the form of fees, that i realised i had been duped. Because I hadn't paid for a refund, i was charged and made to pay for the whole amount. Warning! steer clear of this USA based front!
Easy to book and prices were better than other sites.
Allways get a good service whenever we use the Aviator.
I made the mistake about not booking with a hotel directly. This site offers a button for whether you want a refundable or non refundable reservation. The hotel I booked had no rate differential, and I typically book refundable. the confirmation came through as non refundable. I later needed to change my check in date, and "due to system limitations" they werent able to do that. On hold now as they connect with their "booking partner". They eventually allowed me to change the reservation, refunded the room rate for one night, and their excessive fees. Buyer Beware!
Hello, We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience. We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications. We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation. We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
280 reviews matching