Guest Reservations (guestreservations.com) has a 3.9 out of 5 rating on OK.one, based on 280 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 72% of negative reviews. Last updated 2026-08-10.
Hello Gunnar, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Hello Margie, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Hello Sandi, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Do not ever use guest bookings.com The entire business is a scam, designed to LOOK like you’re booking directly with the hotel you’re searching for. Then they gouge you with a $150 “service fee” When you go to the hotel they’ll say it was booked through Expedia - but you don’t get anything from Expedia. They’re just booking through Expedia charging you a higher rate AND gouging you for a fraud service fee. The hotel I stayed at has no idea who this company was. Luckily they were helpful and I got a refund of $558 for the room through this garbage fraud site and booked the room directly for $250. The phone number provided is designed to hang up on you, when you get to a team member they try to tell you you’re on the hook for the whole amount because you booked it and say they’re legit.
Hello Dan, We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience. We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications. We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation. We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Nothing But a pain in the arse Never had SO MANY PROBLEMS with 1 payment !!!!!!
Hello Peter, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Easy to use booking system, good choice of rooms.
Hello, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
⚠️ WARNING SCAM: Deceptive impersonation and exorbitant hidden fees!This website uses highly sophisticated commercial parasitism techniques. In my case, the interface perfectly mimicked the official Accor group website. You think you are booking directly with the hotel, but at checkout, the site tacks on astronomical "service and booking fees" that do not exist on the official website. This is unacceptable since the customer does all the work.The worst part is the customer service, which is absolutely dreadful. They use bad-faith word games to block any resolution: "Do you want to cancel? No, you want a refund..." just to run you in circles and make any cancellation or refund completely impossible.As already denounced by numerous consumers on major consumer defense forums (like the French UFC-Que Choisir) and independent consumer reports, this site is a trap. Always check the URL in your browser and ensure you are on the supplier's official distribution channel before paying. Avoid at all costs .
Hello Veronique, We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience. We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications. We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation. We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Hello Richard, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Guest reservations he has issues with lack of transparency. I booked a standard room through their website, but then I get to the hotel and they find that that is a smoking room and thus I had to upgrade the non-smoking they said that’s the only description the hotel gives them, but would you go onto the Caesars website? All rooms are clearly more smoking or not smoking second it clearly highlights in the agreement that resort fees, and whatever else is included by the hotel like taxes is included in their rate. Then I get to the hotel and I found out the resort fees are not included a call of their customer. Service line resulted in literally no help other than them telling me to ask for sympathy from the front desk at the hotel.
Hello Andy, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
I went through the whole process, and when it finished, it said my reservation was invalid. So I did the whole thing again, then it said my card expiration date was wrong, so I entered it again, and finally got it done.
Hello, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Simple process, quick and easy.
Hello Wade, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Hello John, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
I'm a regular costumer there always I would like same room as you see my previously reservations. thanks George seminario
Hello George, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Hello Ron, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Hello Aaron, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
I don’t know who I’m booking with but it’s gone through very easily.
Hello, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
4 tries before a room was confirmed. Each time I had to go through the entire process. Each time I was told it was sold out after entering all my information. Do better.
Hello, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Hello James, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Pretty smooth. I had a great time the last time I was there and the pool was great. My family and I are looking forward to being there.
Hello Dirk, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
Hello, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
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