Guest Reservations (guestreservations.com) has a 3.9 out of 5 rating on OK.one, based on 280 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 72% of negative reviews. Last updated 2026-08-10.
I don't like the pressure of a 10 minute countdown.
Reply from Guest Reservations2026-08-06
Hello Wendy,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
This is one of the easiest reservations I have ever made for a hotel.
Reply from Guest Reservations2026-08-06
Hello Laura,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Hello Anya,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
J
John · 1 review · Verified · Experienced 2026-08-06 ·
Hello Arles,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
M
Marta & Jose Santiago Osorio F · 1 review · Verified · Experienced 2026-08-06 ·
★★★★★
Very good experience
Very good experience, we arrived and check in at 11:00pm on 08/10/2026
Reply from Guest Reservations2026-08-06
Hello Marta,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Hello Nancy,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Hello,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
I wasn't happy with the booking of my reservation online. If a promo code isn't applicable to a room rate, then that room should not be listed under the "promo" code. It is misleading. Secondly, the promo code says $25 off. but the total was only $18. Again a bit misleading the guest.
Reply from Guest Reservations2026-08-05
Hello Jasmine,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
The information on the booking website was easy to understand and to navigate.
Reply from Guest Reservations2026-08-05
Hello Jackie,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
M
Matt · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
Didn't show all rooms available.
Reply from Guest Reservations2026-08-05
Hello Matt,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Hello Travis,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
