Halo Collar (halocollar.com) has a 2.4 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 51% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 66 of them were added in the last 12 months. Last updated 2026-08-10.
While I will say it’s a great collar and I love it the add harassment I get is non stop and it doesn’t go away. On every platform I have there’s a halo collar add. It’s borderline harassment at this point and I just wish it would stop
Reply from Halo Collar2026-06-05
We appreciate you sharing your feedback regarding your experience.
If you're receiving marketing communications from Halo via email or text and would prefer not to receive them, you're welcome to unsubscribe at any time using the options provided in those messages.
Unfortunately, we do not have control over the advertisements displayed on social media platforms, as those are managed by the platforms themselves. The ads shown can be influenced by a variety of factors determined by the platform, including user activity and advertising preferences. If you're seeing ads that you would prefer not to receive, most platforms provide options to hide ads or adjust your advertising preferences directly within your account settings.
If you need any further assistance, please don't hesitate to reach out. We're here to help.
We’ve had halo collars for about a year now. THEY WILL CONSTANTLY BREAK AND NEED TO BE REPLACED!!!! It’s utterly infuriating. I think we’ve replaced about 3 collars so far because they just break inside. You’ll get a notification randomly saying “your collar is busted. Don’t use it and order a replacement immediately.” Yeah well it did it again and now it’s trying to force me to buy the halo collars 5. THIS COMPANY IS A SCAM BUYER BE WARNED!!!!!
Reply from Halo Collar2026-06-04
We’re saddened to hear this, especially as we’ve been trying to connect with you directly to continue working toward a resolution.
We’re still very happy to help in any way we can. Please feel free to follow up with us directly at your convenience, and we’d be glad to take a closer look at the details on our end and work with you toward a solution.
For reference, we've reached out to the email associated with this review. We'll try sending another incase our latest message was not received, and we'll look forward to your response.
J
Jake · 1 review · Experienced 2026-06-01 ·
★★★★★
Just a more expensive piece of garbage…
Just a more expensive piece of garbage than the Halo 4. While charging time is shorter and battery life longer, Count on having the collar getting a critical error at some point that will render it useless at least once per year. At that point, your pet will be unsafe for at least 2 weeks while you wait an exorbitant time for the warranty claim (if you’re lucky) to process and send another collar. For $500-600 each customers should expect both better warranty service and a more durable, long-lasting product. The “dog park” is also a waste of time as a customer service model.
Reply from Halo Collar2026-06-01
We’re disheartened to hear about your experience and would love the opportunity to assist.
To clarify, our warranty replacements are typically shipped within 1–2 business days once you've verified your shipping address, with delivery generally taking 3–5 business days. Should anything happen duringthat time, we'll be happy to take a closer look and support you in any way we can.
We also offer several support options, including phone, email, and our in the Halo Dog Park. Additionally, live chat is available if you have questions outside of business hours.
We’re going to reach out to request a bit more information so we can continue working on this with you, and we’d be happy to assist further once we hear back.
Update. . . Halo did reach out to try and make right by offering a replacement or a gift card to reimburse the newly bought beacon. When I replied about taking them up on their offer, it has been crickets. No response.
I used the product for less than a year. Collar will not turn on unless on the charger. Only $500 to replace. I also just bought a remote beacon less than 3 weeks ago to use because of poor connection issues. They will also not return or refund. Worst product ever used. Poor quality. Would randomly shock the dog on the couch. Better off buying a gps tracker
Reply from Halo Collar2026-06-04
We're disheartened to hear of your concerns and would love the chance to work on this with you. We will be reaching out directly to request more information, so please feel free to follow up with us if you're open to it.
M
M Rico · 3 reviews · Experienced 2026-05-24 ·
★★★★★
Good website experience and support, but product quality needs work
The ordering process on their website was smooth, and customer service was responsive. However, the product itself just doesn't hold up. Build quality feels cheap, and performance has been unreliable. If they could fix the quality issues, this would be a solid device. For now, it's hard to recommend.
Reply from Halo Collar2026-05-29
Thank you for sharing the details of your experience. We’re saddened to hear about your concerns, especially as issues like these can often be resolved with additional support and troubleshooting.
Our team will be reaching out to gather a bit more information, as we’d truly appreciate the opportunity to continue working through this with you and help find a resolution.
E
Emily Nelson · 1 review · Experienced 2026-05-20 ·
★★★★★
Inaccurate
WILDLY inaccurate boundary cues. Do not get if you have a narrow yard, trees, bushes, have an existing/partial fence line, or a home near a road/boundary. Essentially only made to be used in a large open field if you want accurate cues. My dogs were in the middle of our yard (within boundaries) getting warning cues. We’re on over half an acre! $600 collar doesn’t even come with a charging block. No warranty past 90 days unless you want to pay an additional subscription fee per collar (on top of the mandatory one) for replacements, and you still have to pay hundreds to replace if it breaks. You also have to pay $25 fee per collar to return within the 90 days. I was so excited for these but was immediately let down by the poor quality. I at least was approved for a refund and it was easy to get ahold of customer service. I just wouldn’t recommend this product.
Reply from Halo Collar2026-05-25
We’re disheartened to hear about your concerns and would love to assist in any way we can. To clarify, each collar purchased from our website or an authorized retailer includes a 1-year warranty, which covers replacement of the collar for eligible issues during that time.
The collar is designed to perform across a wide range of environments, both large and small, so we’re sad to hear you’ve experienced accuracy concerns. In many cases, these types of issues can be improved through settings adjustments or a session with our live support team. We'd have loved the chance to continue working on this with you.
We understand you’ve since moved forward with a refund, but please don’t hesitate to reach out if anything comes up in the future. We’re always happy to help and appreciate your time.
J
Joe Wolf · 2 reviews · Experienced 2026-05-01 ·
★★★★★
False advertising and extra fees…
I purchased 2 Halo 4 collars and 2 years worth of service.
The collars held a maximum of 12-16 hours - far less than advertised. They also failed to track. They frequently lost connection even though I could walk to the same location with my phone and have tracking.
I reached out to customer support but their messenger has the send button covered by their logo making it impossible to communicate. Their scheduled support calls were booked weeks out. Instead i put in for a return and stated my issues. No ever reached out.
I purchased 2 Halo 5 collars to replace then hoping for a better product. Within a month one collar was laying on the ground. My dog was unprotected and untrackable. The rivets had fallen out. Halo mailed me 2 new rivets with no instructions in text or photo. A rep on the phone told me to “add a drop of glue.” So I repaired the brand new $500 collar myself. The other collar is now missing a rivet.
My refund finally came and they held $74 from me. They charged me $25 for each and witheld the shipping. So I now paid for shipping twice for 1 shipping label.
They called this a “restocking fee” which means they either lied or they restocked the faulty Halo 4 collars for resale.
I asked this be escalated to a manager and was told I would hear back within 24 hours. That was over 48 hours ago. Their help messenger is still not working correctly.
So the Halo 4 didnt work ad advertised. I was charged $74 for their return despite also buying the Halo 5. The Halo 5 collars are 6 weeks ild and literally falling apart. And customer service is abysmal.
There is nothing redeemable here.
Reply from Halo Collar2026-05-18
We’re disheartened to hear about your dissatisfaction and would have appreciated the opportunity to connect directly to help resolve this with you.
Our live support teams are available by phone and in the Dog Park 7 days a week, so we’re sorry to hear you weren’t able to get connected.
Regarding battery usage, it’s normal to see higher drain during initial setup, as the app is used more frequently and the collar is gathering data in your area. This typically stabilizes over time, but we’re always here if anything feels unclear or you’d like help reviewing it along with GPS and connectivity settings.
In terms of returns, our policy outlines that restocking fees and original shipping charges are non-refundable. However, we do provide prepaid return labels, so you are not charged for return shipping.
We’ve also reached out directly for additional information so we can connect with you and ensure your case is reviewed by our management team as requested.
B
Brian Jackson · 1 review · Experienced 2026-04-25 ·
★★★★★
Do not buy this product!
We have been using the Halo collar for 2 years. At first, it seemed like a great product, it functioned as it should. Just after the 1 year warranty was expired, suddenly the collar had a "critical error" requiring replacement. We reluctantly purchased another one only to have the same thing happen 1 year later. Again "critical error" requiring replacement. The problem is with the battery level, and they shut down the functionality of the collar. It still charges and turns on, why shut it down? Why not send a new battery? Why do I have to purchase a whole new collar for $500? On top of this I have been reaching out to customer service via email, and have not gotten a response to multiple inquiries over a 2 week period. Please save yourself the headache of dealing with this company and look elsewhere for a similar product.
Reply from Halo Collar2026-05-18
We’re disheartened to hear about your experience and would love to assist in any way we can. We’ve reached out to request additional information so we can connect with you directly and continue working through this with you.
You have an ongoing problem with Halo honoring the 50% off and delivery time
You have an ongoing problem with ordering from the website. I pay over $300 annually for the premium membership where I am shown my benefits of 50% off my purchases. Along with not being able to order from your website, I am not able to get the 50% discount because I purchased something twice in one month. Now, do you want people to order accessories or not? How sad that I paid full price and am waiting an unacceptable month for delivery of a product on the same side of the USA where my home is located and it still takes a month. I love the collar and functionality, but customer service in ordering is disturbing for this day and age with technology fixes at our fingertips. I can order from Etsy from a mom and pop seller and get an app that works and a delivery time frame that is within a week or two. Yikes Halo!!!
Reply from Halo Collar2026-05-17
We’re saddened to hear about your frustration and would like to help get this resolved. We’ve reached out to gather a few additional details so we can review everything and follow up with you directly. Once we hear back, we’ll continue working with you toward a resolution. You can also reach out to support if more convenient, as we offer live assistance 7 days a week. We look forward to connecting with you.
C
CDH · 1 review · Experienced 2026-05-01 ·
★★★★★
I cannot un-recommend this company…
I cannot un-recommend this company enough.
I purchased a Halo Collar for a total of $588.88, plus the additional $14.99 monthly subscription. At checkout, delivery was advertised as 2–4 business days. According to FedEx, business days even include weekends.
Then the delivery date changed to May 8th — already 7 days after the original shipping date.
On May 3rd, the package arrived in the next town over from me. Since then? It has sat there. Completely unmoved. Today is May 11th, and this package has now been sitting in Aurora, Colorado for 8 straight days.
On May 9th, I attempted to contact Halo support, which honestly deserves its own review. Their phone system disconnected automatically, the chat feature repeatedly redirected me to invalid links, and the “Dog Park” support in the app was also broken. After HOURS of trying, I finally reached a live person using a completely different number I found through ChatGPT.
That agent told me Halo would not do anything unless FedEx stopped updating the tracking for 3 full days. Never mind the fact that the package clearly hasn’t physically moved in over a week — because FedEx keeps posting meaningless “updates,” Halo considers that acceptable. I was told to “call back Monday.”
So today, Monday, I tried again. Same issues. Broken support systems, disconnected calls, endless limbo.
Then I spent over an hour on hold with FedEx, only to be told THEY can’t do anything either because Halo, as the shipper, has to file the claim. When I explained Halo refuses to file one until tracking stops updating for 3 days, FedEx basically shrugged and said there’s nothing they can do.
And THEN I find out Halo shipped a nearly $600 collar using FedEx Economy Ground — with NO insurance and essentially no meaningful FedEx support attached to it.
I’m sorry… what?
You are charging SIX HUNDRED DOLLARS for a DOG COLLAR and chose the absolute cheapest shipping option possible to save what… maybe $20?
That decision alone tells me everything I need to know about this company.
Reply from Halo Collar2026-05-14
We’re disheartened to hear about your concerns and would love to assist. Our records indicate that our Senior Support team recently connected with you directly and worked with you to reach the resolution you requested.
If you need any further assistance, please don’t hesitate to reach out again. We’re here to help!
H
Haley Roth · 1 review · Experienced 2026-04-01 ·
★★★★★
Company won’t issue my refund
The collar did not fit our needs so I returned it. FedEx confirmed proof of delivery to the halo warehouse in Tx April 1st. I shared a copy of this confirmation with the company via email on April 3rd - no response. I called on April 6th and they told me the refund should be issued by April 10th which never happened. I sent additional emails inquiring but they went unanswered. My experience connecting with customer service has been delayed and challenging. The customer support representatives that I have talked to on the phone have been friendly, but ultimately no one has answered my question of why my refund hasn’t been issued yet. My last communication with the company was yesterday, they said they are still “looking into it.” ITS NOW APRIL 18th AND THEY HAVE NOT ISSUED MY REFUND despite the product being retuned since April 1st. Hoping this review gets someone’s attention so they send me money back.
Reply from Halo Collar2026-04-20
We're disheartened to hear of this and would love to help in any way we can. It looks like we've recently connected to provide an update, but please follow up with us if there's anything else you need. We're here to help!
S
Sarah Benter · 1 review · Experienced 2026-03-24 ·
★★★★★
Disappointed - Faulty collar not covered by warranty
We purchased the Halo Collar 5 on October 29, 2025. We reviewed our options and while it was costly decided to purchase this one. It worked excellent for our dog until it didn't. We loved knowing he was safe to explore our acreage. Our dog was very good to it - never pawed at it or bothered it in any way. One day while he was wearing it we found the panel that holds the prongs in the yard. I contacted support expecting great service as promised on their website and all of their advertising. They will not cover it as they have deemed it physical damage from normal use. We have used this collar for about 6 months. This is definitely not what I considered normal use. Also the responses from the support team have been slow, which is frustrating when we've relied on this to keep our dog safe. Unfortunately we are very disappointed in the service we have received. Given our experience I can no longer recommend this product and service that we previously thought to be great.
Reply from Halo Collar2026-04-20
We're saddened to hear of this experience and would love to help in any way we can. It looks like we've recently had Management connect to continue working on this with you. We look forward to reaching a solution that feels best for you and your pup!
M
Monica thomas · 2 reviews · Experienced 2026-01-01 ·
★★★★★
I have 4 of the Halo 5 collars and tried older models
I have 4 of the Halo 5 collars. I've had the previous generation as well. I've tried multiple brands of wireless dog fences including the Fi dog fence and have not been satisfied. I lived in Alaska at the time and was disappointed in how well they worked, despite our awesome internet, cell capabilities. The Halo's worked amazing. 3 of my 4 dogs are very large breeds, one is a medium breed. They work to keep them in the yard, I now live in Maine with no yard, and near a main road. - I also have a couple beacons for extra protection near the borders of the road. Their customer service is amazing. If anything goes wrong with your collar within your warranty period they are quick to replace it, which extends your warranty period again. That is an amazing benefit that no other company does. I've taken mine camping, to friends houses - just setting up the borders when I get there, I havent tried it on walks though.
Reply from Halo Collar2026-04-20
We truly appreciate the kind words and for you sharing your experience with others! We love having you in the Halo Pack and are thrilled to hear how things are going!
S
ShawMom · 1 review · Experienced 2026-04-10 ·
★★★★★
We spent a lot of money on this collar…
We spent a lot of money on this collar and would thus expect it to hold up to the wear and tear dogs can do on things... however after having for less than 6 months the rivets have fallen out and the rubber collar itself has started to split down the middle. I am not sure why they didn't make the collar part of the same material regular collars are made out of?! I paid under $10 for one of those and have had no issues! Not to mention they won't cover any of it, and referred me to the replacement parts page of their website.
Reply from Halo Collar2026-04-12
We’re sad to hear about your frustration and would love to help! While replacement straps can be purchased on our website, we can absolutely assist with rivets or any parts that contributed to the issue if not available on the website.
We’ll connect with you directly so we can continue working on this together, we’re happy to help!
C
Chappy with a dog · 8 reviews · Experienced 2026-04-08 ·
★★★★★
These do NOT come with ALL required parts!
Unpacking the collar was a frustrating experience! I immediately realized the collars do NOT include a power block for charging! The company ASSUMES customers have power packs compatible, so to "save on packaging," they don't include them. Apparently you can purchase them online, which of course ADDS additional packaging and expense to the $500+ already spent! Since apparently I am the only person in the year 2026 without a drawer full of charging blocks with the recommended 20-25 watts, I went to the "accessories" webpage, where I did NOT find any power blocks available. I have not even put the collars on my dogs yet, and I'm already regretting my purchase! I should NOT have to make trips to the local retailers to purchase additional, required parts to make these collars work!
Reply from Halo Collar2026-04-10
We’re saddened to hear of your frustration and would love to help.
While we don’t include a charging block, we recommend using one that aligns with a 20–25W specification for the best experience. We’ll be reaching out to continue working on this with you and are here to support you in any way we can moving forward.
Could not be more disatified with my halo experience.
After just 4 months of having the halo 5 collar I started having batter life issues. I contacted the customer service team and they ran a on the collar and found that the battery was dying much faster than it should and that I can get a replacement but would have to go 5 days with out a collar for my dog.
I made a very reasonable request of being able to keep my dogs collar active while I wait for a replacement to arrive. I did not pay around $2k including subscription to have these collars to have issues with in 4 months. Being told that they can not keep it active for "safety reasons" is a load of crap, not even management would work with me on making sure my dog is truly safe.
So you guys would rather let my dog continue having issues or go with out a collar for a week while I wait for a new one to come?!?! How is either of those options "safer" for my dog?!
On top of that the gps accuracy is complete garbage and is constantly setting off the collars when they are still in the border. And also the allen head screws and the tips are constantly coming loose. One of the allen head screws is lost forever now.
I could not regret buying these cheap quality collars more, and of course I'm out side of the return window otherwise I would return it and go with a different brand.
Reply from Halo Collar2026-04-03
We're disheartened to hear of your experience and would love to help. It looks like our team is currently assisting, so we look forward to supporting you in the next steps and getting this resolved for you.
T
Thomas Flynn · 1 review · Experienced 2026-03-23 ·
★★★★★
Terrible customer service
Terrible customer service, good luck getting answers. The collar design is bulky and the app is not nearly as user friendly or beneficial as they say. I won’t be spending another dime with them.
It’s amazing that they responded to this review before replying to my customer service email! Further proves they aren’t worth it.
Reply from Halo Collar2026-04-03
We’re disheartened to hear about your experience and truly want to help get this resolved for you. Our support options are available 7 days a week, so we’re sad to hear you’ve had trouble getting connected.
We’re going to reach out to you directly so we can continue working through this together and make sure you get the assistance you need as quickly as possible.
J
Jill Arnold · 1 review · Experienced 2026-03-25 ·
★★★★★
I purchased Halo collar 5 on March 22nd…
I purchased Halo collar 5 on March 22nd for $524. On March 24th it went on sale for $445. I called requesting reimbursement or credit since it had only been 2 days. They refused. I asked for manager. They called me back still refused. They said I could return the one I purchased for $25 and reorder. This company has terrible customer service.
Reply from Halo Collar2026-03-27
We’re saddened to hear about your experience and appreciate you reaching out so we can help.
To make sure we guide you in the right direction, the options available will depend on where your collar was purchased. From what you’ve shared, it sounds like it may have been purchased through one of our retailers, rather than from the Halo website directly. This could explain why a return and repurchase was recommended, as that would likely be the next step if the original retailer was unable to assist with a price adjustment. For purchases through one of our authorized retailers, they would be the best point of contact for questions around pricing, returns, or adjustments, as their policies can vary.
That said, if your collar was purchased directly through Halo within the last 30 days, we’d be more than happy to take a closer look at your order and walk you through the options available.
These collars have changed my life with my dogs, they picked up on how these work so quickly. Overall I am happy with my purchase, my two issues are;
1. If you have buildings are your property, the GPS will not stay accurate, the collars often go off when my pups are inside the house and considered "safe". not sure why they randomly do that, but it seems to confuse my pups. I just make sure I turn off the fences manually as soon as they enter the door.
2. The collars do not come with a charging block, not a huge deal since most people have charging blocks already (I did not), but for over $500.00 plus the monthly fees, I would think they would include a $10.00 charging block in the package.
The app is confusing until you get the hang of it, you can not walk out a fence guidline like they make it seem, you have to map out the fence with the pins on the app, which can be frustrating. Overall a great buy, but does have some bugs that need worked out within the GPS system.
Reply from Halo Collar2026-03-25
Thank you for providing feedback on your experience through a detailed review! In regard to your concern with indoor feedback, please connect with support so we can walk through troubleshooting to get things back on track. We'd love to help!
L
Logan · 1 review · Experienced 2026-03-17 ·
★★★★★
Good product, could use more features
Good options for encuragements and preventions. Should add a option to add your own voice and words for the dog. Should also allow changing the times between the encouragement and prevention events. They seem too constant, if the collar is moving back towards the fence it constantly does encouragement whistles, which is probably just as annoying to the dog as a preventive buzz.
Reply from Halo Collar2026-03-18
Thank you so much for your feedback and support! Your suggestions are valued and will be kept in mind while we work on improvements.
