Very Easy to Understand
The explaination on their website is easy to undrestand. Very convinient since I received SIM at home in Japan and was able to start using SIM at the airport.
About アメリカ携帯電話 ハナセル HanaCell
Data updated- Website
- hanacell.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 86% (6/7)
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Is アメリカ携帯電話 ハナセル HanaCell legit?
アメリカ携帯電話 ハナセル HanaCell (hanacell.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 86% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Good for travelers
I used to use Softbank’s アメリカ放題, but I had problems with Sprint carrier and with going back and forth Japan and the U.S. Also, I travel a lot, so I wanted a carrier that covers wide range of countries. Then I found HanaCell. My Japanese friends in the U.S. were using this and found it really convenient. I will be going to several countries this year and will be moving to Ghana next year, so I think HanaCell really covers my service needs.
It's so cheap compared to other…
It's so cheap compared to other services provided both in Japan and in the U.S. I'm also happy by getting enough support in Japanese.
It will be my 1 year anniversary using…
It will be my 1 year anniversary using Hana Cell this year. First I used $49 plan and most recently upgraded to their new plan $59. X3 times more capacity so, I hope I don't see memory issues that I had before. Need more phone variation for Android would nice!
今日本に一時帰国しています
今日本に一時帰国していますが、とても便利です！
カスタマーサポートは早いが間違いだらけでした Nice servicre wrong info.
カスタマーサポートは早いが間違いだらけでした。とても丁寧な日本語でメールでの対応をしてくれるのですが、サポートの女性はどうも扱っている自社のサービスを理解していないようで、その都度間違った情報をくれるので、大変な目に遭いました。別にそこまで丁寧でなくてもいい、きちんと的確かつ正確な情報を一度で教えてくれれば、私も面倒事にまきこまれることはなかったかと思います。 日本式のビジネスを展開するなら、サービスも日本式に正確なものがほしかった They are seems helpful to start with. But the person reply by email (She is so call Customer support Leader.) Always gave me wrong information. I simply try to switch and transport the service to other wireless company. But she did not understand what she doing. PIN number and password require for the transport my number but she did not understand different between. Also I did bought plan from Hanacell were bushiness account which belong the name and account of HANACELL. But not only they did not explain the fact it is business account, I am not able to reach and access to my own sim card account. So I have depend on Hanacell for sim card info. But customer support woman pretty much kept gave me wrong information multiple time. What a waste of time and effort! But they simply said sorry But they Have done nothing almost. If they running Japanese style business , I want them also provide Japanese style service!
I chose mibile portability plan once because…
I chose mibile portability once because I had a T-mobile number. I found out Hanacell doesn't have portability from T-mobile, and Hanacell kindly changed my plan to attaining a new number.
I am happy to have my Japanese phone…
I am happy to have my Japanese phone number.
You can get Japanese cell phone number…
You can get Japanese cell phone number very easily. Great plan an service. I love it!
Great Plan
It's great that you don't have to commit for two years like any other cell phone services.
set up easily
I received the sim and set up easily I am saticifing now
Great support !
Great support ! Very useful . Shipping was very first. Thank you!!
Thank you!
Good condition and affordable monthly fee. Thank you for your kind Japanese support.
Great
I changed to Hanacell since I wanna use my phone in the US and in Japan. I got my new SIM card within two days and was able to use deta soon.
Best voice call SIM
If you need a usual Japan phone number (like 090 xxxx xxxx), I’m sure JapanSIM offers the best price. I made phone calls several times and the sound quality is always great.
Excellent!
I am always satisfied with HanaCell. Especially, their support was perfect for me when my iPhone was stolen. I highly recommend HanaCell.
very good
very good service
I expect that.
I bought sim card to go back to Japan temporarily. I haven't used it up to now,but it can use until 7GB of data in a month,and I can get Japanese cellphone number. I think that it is comfortable for me to use it. I expect that.
Great support and affordable monthly …
Great support and affordable monthly fee. Because I got trouble in moving to another carrier from Hanacell, I tried to recover to Hanacell again. At then they totally supported to me. Finally I've gotten line without problem. I completely recommend Hanacell not only for Japanese but other country people. Of course I can recommend affordable monthly price by T-Mobile network as well.
I pay 29$ but...
I use 29$ plan because I want to use instagram and snapchat with out wifi, but I can't use them. ( I can use only internet.) I'm not saying it's very slow. I can't use them at all. Actually,29$ is really good price if I can use the apps. But I'm not sutisfied because I can't use them even though I pay 29$ each months. I wonder why I can't use them.
Reply from アメリカ携帯電話 ハナセル HanaCell2018-04-10
いつもHanacellをご利用いただきまして、誠にありがとうございます。お客様のお電話機がアメリカプランに必要な周波数に対応していなかったため、データ通信を快適にご利用いただけておりませんでしたこと、大変ご迷惑おかけいたしまして申し訳ございませんでした。その後、対応したお電話機に変更いただけましたこと、ありがとうございます。現在は快適にご利用いただけておりますでしょうか。快適にご利用いただけていることを願っております。今後もHanacellをよろしくお願いいたします。