アメリカ携帯電話 ハナセル HanaCell (hanacell.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 86% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
J
John Grey · 1 review · Experienced 2023-07-06 ·
★★★★★
Twice $ 59 taken without telling why !
I have been using hancell for many years and there was never a problem. Quite the opposite, they have always been very helpful.
But in April, for the first time $59 have been withdran from my Visa card. And now exactly two months later, again the same amount was withdrawn.
I am using the strictly "calls only" plan, and the phone has been permanently checked that NO DATA tranfer is possible.
NO ONE outside my family knows this number !!!
Xiaomai has confirmed that NO data can be transferred if it is set to"No Mobile Data allowed"
When Inquiring, hancell tells me they have no record of the data transfer, but their computer told them so.
So they simply withdraw over $100 without having anything that shows why, and what for.
Think twice if you do not want this happening to you!
ANSWER TO HANACELLS FAKE REPLY:
There most certainly is a "call only" simcard, which is cheap and practical AND WHICH I HAVE BEEN USING FOR ABOUT SIX OR EIGHT YEARS !!!!!
It has worked very well until for some reason not under your control, hanacell informs you that data has supposedly been downloaded ONCE(!!!) with your simcard, which will cost you $59.
When asking what for, hanacell is totally unable to give you any information, what when from where or who. They simply tell you data has been downloaded and with a call-only simcard, that this will cost an extra $59....
After the first instance this happened, I started checking my "Mobile data download " setting several times each week, to see if it is still set to NOT ALLOWED. And it ALWAYS was, and it is.
hanacell can and will not give you any infomation about the supposed download, they simply withdraw the $59 and only tell you a few weeks later about it....
In my case this has now been done twice within two months !
And do not tell me you are sorry abouthe inconvenience. $120 IS NOT AN INCONVENIENCE !!!
easy to set up !!!
I'll use it in JAPAN.
Let's see how does it goes.
汪
汪詩豪 · 1 review · Experienced 2023-03-08 ·
★★★★★
Easy to use
It's very easy to registered and use .
The packge condition is very good and delivery very fast.
E
Eileen Chen · 1 review · Experienced 2022-12-21 ·
★★★★★
The most convenient HanaCell
From applying to submitting supporting documents to actually getting the card, the entire process can be carried out online, which is very considerate.
Easy to use and a good company with credit.
Y
Yusuke · 1 review · Experienced 2022-12-09 ·
★★★★★
Good progress
Anyway, it is speedy.
The product was shipped correctly and carefully packaged.
V
Vicky Huang · 1 review · Experienced 2022-11-20 ·
★★★★★
Hanacell is the most convenient choice…
Hanacell is the most convenient choice that makes me have a phone number aboard. When arriving Japan, I can use it immediately.
J
Jenny C · 1 review · Experienced 2022-09-22 ·
★★★★★
The best way to get a SIM card in Japan
First shipping, easy application, and affordable plan. Strongly recommended.
Z
ZT · 1 review ·
★★★★★
Very fast response
Very fast response. I got my SIM card within a week and I am very stratified with its service!
S
S.Pike · 1 review ·
★★★★★
Fast shipping
Fast shipping, good service
加
加藤茜 · 1 review ·
★★★★★
So good!
It was inconvenient that I didn't get a phone number after I came to USA , but it was very helpful that they responded immediately after I applied.
M
MS · 1 review ·
★★★★★
Quick Response Anytime!!!
K
KEN Y · 1 review ·
★★★★★
Good service on affordable price
Good service on affordable price.
I contracted 9.99 plan.
It works and customer supports were excellence so far.
Y
Y S · 1 review ·
★★★★★
the procedure to get SIM in America was…
the procedure to get SIM in America was very easy!
鈴
鈴木 玲 · 1 review ·
★★★★★
Why don't you use ハナセル/HanaCell ASAP ?
Please use HanaCell ASAP !
The set-up system is different from other carriers, but don't be anxious about it ! cause it is perfect in sim card, delivery, charges, and trusty customer service.
I can always catch the electric wave of T-mobile driving from Las Vegas to NYC, which is 3000km.
の
のあ · 1 review ·
★★★★★
This is amazing!
This is amazing!! I’ve used another company’s SIM but that was actually not good and expensive for a college student. Highly recommended for people who are figuring out SIM in the states.
R
Reiko Mitsuda · 1 review ·
★★★★★
Save a lot of monthly bill.
My husband and I changed from American cellphone company to Hana cell and save almost $100 per month. Hanacell has 5 plans you can chose as your cellphone need. My plan is $9.99/ month. Yes! Literally $9.99 if you don’t use phone, but you can use unlimited text. I usually use text and don’t call or receive cellphone to talk. Occasionally, I use cellphone; it costs 0.27/min. My husband chose $29/mon; he can use unlimited date and text. That’s all we need and save a lot of monthly bill. Thank you, Hanacell!
H
HanaCell Daisuki · 1 review ·
★★★★★
Excellent Customer Care
Excellent Customer Care. Japan SIM card just arrived yesterday and installed it, President Ms.Yoshida emailed me often times to up date a progress, and make sure if I received SIM card. I have not used it yet, but I am sure it works well. Thank you Hanacell!
m
masami suzuki · 1 review ·
★★★★★
Great!
I've used this SIM for my travel to USA many times.
It's cheap and stable.
M
Maru · 1 review ·
★★★★★
Nice service
Hanacell is a great service for Japanese people. It’s easy to contract and Japanese staff is very kind even if you have a trouble. It’s also a good point that we can use this service no extra fee in Japan and a lot of countries.