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アメリカ携帯電話 ハナセル HanaCell

100 reviews

4.5100 reviews
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About アメリカ携帯電話 ハナセル HanaCell

Data updated
Website
hanacell.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
13 reviews
Replies to negative
86% (6/7)
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Is アメリカ携帯電話 ハナセル HanaCell legit?

アメリカ携帯電話 ハナセル HanaCell (hanacell.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 86% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

S
SOHN · 2 reviews · Experienced 2024-04-27 ·

best to use for PIA and LAWSON

It's easy to buy and receive. Compared to other competing services, it's easy to use a cell phone to make calls to get tickets. I highly recommend it to my friends!

k
kt · 1 review · Experienced 2024-04-22 ·

Support is quick and comprehensive

Support is quick and comprehensive. Very much satisfied.

H
Hu HR · 1 review · Experienced 2024-04-15 ·

This is a great sim card

This is a great sim card. You only need to pay a small annual fee to get a real Japanese mobile phone number. It is a good choice for those who go to Japan occasionally and need to answer the phone.

N
Nicole Shao · 1 review · Experienced 2024-02-25 ·

Very easy to keep account and navigate…

Very easy to keep account and navigate through website page

K
Kira Nishrovsky · 1 review · Experienced 2024-01-04 ·

Best sim for all citizens

Probably the best SIM for Japanese and any citizens including US. This is likely the only SIM you can pick up at the airport, which you don’t need the address in Japan (which mean you can legally have Japanese number in Japan). Best thing? You only need to pay maintenance fee less than $10/year, and if you use the calls and text you pay the amount corresponding to it. Receiving text/call is free. 一時帰国や外国人にオススメです。このsimは恐らく唯一空港で受け取れる日本の電話番号付きsimです。つまり日本の住所が無くてもオッケー。毎年10ドル以下の維持費と使った分だけ払えば良いのですごく便利!

H
Honnie · 1 review · Experienced 2023-12-07 ·

This SIM card is designed to assist…

This SIM card is designed to assist individuals who are unable to register a telephone number in Japan. Furthermore, it offers free message receiving, making it especially convenient for frequent travelers to Japan.

X
Xalicization Lisakko · 1 review · Experienced 2023-11-30 ·

Convenient and Economical Yearly Fees. Data a bit expensive though.

The SIM card could be delivered to anywhere in the world which was very convenient for me since my flight would arrive before the collection counter opens at the Japan airport. Being able to only pay for the months that you use is excellent too. The only drawback is that the data rates are quite expensive compared to data only SIM cards, but I needed a Japanese phone number for work so this was just what I needed.

こ
こまち 遠藤 · 1 review · Experienced 2023-08-04 ·

Good for daily life in the US

I could enjoy short life in the US with HanaCell's service. I used 2nd cheapest service and it is enough to use for daily life. I could receive SIM card via mail easily and contact to support center shortly. I'm satisfied with this service totally.

J
Joseph Kuo · 1 review · Experienced 2023-11-16 ·

The best mobile communication provider for you

I have used Hanacell for several months. It’s the best solution for required people. Thank you Hanacell. You light up my life.

A
Aina · 1 review · Experienced 2023-11-02 ·

great idea to use and easy to set up.

K
Kristina · 3 reviews · Experienced 2023-09-03 ·

Easy to use but expensive

Even though their yearly subscription fee is low, their activation fee is high. Additionally, both the cost of data and calls are also high. For my 10-day trip in Japan, I ended up spending around $100. I later learned there are many other similar services available, so I’ll do more through research next time.

D
Dale · 1 review · Experienced 2023-10-10 ·

I found it easy and convenient and I…

I found it easy and convenient and I recommend it for anybody traveling to Japan.

r
rin kou · 1 review · Experienced 2023-10-08 ·

After I applied for the Hanacell SIM…

After I applied for the Hanacell SIM card, I entered Japan twice in the past 5 weeks or so. The 1st time was early September while my hanacell card got available right away at the Narita airport after I switched my cellphone on. The 2nd time was yesterday after I arrived at the Haneda airport on the way to the hotel. This SIM card has brought and is bringing many conveniences to me each time in Tokyo, Japan. Its signal is also always stable wherever I was. I will absolutely keep using it in future. Many thanks.

q
quest llc · 3 reviews · Experienced 2023-09-01 ·

It was great to use in Japan and also…

It was great to use in Japan and also keeping avilable for our customer.

C
Catalina · 1 review · Experienced 2023-09-22 ·

Great product

Great product, minimum fee. It is very usuful to have when visiting Japan!

E
Eriko DeMilta · 1 review · Experienced 2023-09-19 ·

Be aware of this company.

***Update*** They have refunded the last month of the base charge due to “low usage” of the month. Hanacell is the legit company who probably cares of customer service but bitter-aftertaste for me personally after the charge of nearly $300 of two lines (SIM cards purchase charge, monthly charge and calling/text charges). I also didn’t like they withdrew money without the invoice and the details of specific mins usage of calling or texting in advance. It was very useful to have a phone number while traveling in Japan. To stay with this company, I had to be very careful for the way to make a phone call to avoid high charge on calling or texting. For a heavy user like me, the data plan is like a joke. It was expensive learning experience for me. ——————————————————-original message: Be aware of this company. This is review for the Japan SIM with J phone number -when they said “unlimited data, “ their data speed is less than garbage speed after 3gb. (Seriously, you cannot do anything with 3gb!) -when they said “no cost on the unused month,” they still charge $29 you if your phone ever use little data (2mb) on the first day of the month. Although I took off my sim on aug1, they still charge me $29 for something although I had a pocket wifi with me at the point for useless data of HANACELL. -when they say, “sorry for inconvenience but please understand” they don’t really care about it. -last of all, they will withdraw money from your CC without any notification. If you decided to use, read their q and a carefully and never go over the month. But for the data speed, I would rather go with a pocket wifi, to be honest. The most pocket wifi companies can go by days of usage and they are pretty clear and not vague. Dear Hanacell customer support, please do not leave any comment on me because you don’t really care. I already sent the complaint. If you are not sorry, don’t say sorry.

Reply from アメリカ携帯電話 ハナセル HanaCell2023-09-25

弊社サービスについてご評価いただきましてありがとうございました。数ある日本の一時帰国用SIMカードサービスの中から弊社をお選びいただきましたのに、ご不快な思いをおかけすることになりまして、大変申し訳ございませんでした。お客様からのメールを拝見しまして、担当者にて対応させていただきます。本日中にご返信いたしますので、お時間のあります時にご確認いただけましたら幸いです。ご迷惑をおかけしましたこと、改めまして深くお詫び申し上げます。

N
Nicole Shao · 1 review · Experienced 2023-09-04 ·

Easy to activate and maintain a number…

Easy to activate and maintain a number to use while you’re in Japan and if you would like to keep the number for future use is only $8 every year very convenient for foreigners.

d
dave iwai · 2 reviews · Experienced 2023-09-04 ·

Hana is a SCAM

Hana is a SCAM. The SIM I picked at Haneda Airport did not work at all. I called Hana's Emergency number, but the number they listed was registered to a business which had no business with Hana.

Reply from アメリカ携帯電話 ハナセル HanaCell2023-09-07

弊社サービスについてご評価いただきまして、ありがとうございました。お問い合わせいただきました内容についてお電話、またメールでもご返信させていただいておりますのでご確認ください。メールでご連絡いただけましたら、同日もしくは翌営業日に回答いたします。どうぞよろしくお願いします。 空港でお受け取りいただくジャパンSIMカードは、未開通の状態です。My HanaCellオンラインシステムにログインをして、開通申請をしていただいておりますでしょうか。メールにてオーダー番号など詳細ご連絡をいただけましたら至急お調べしますのでどうぞよろしくお願いします。

j
jajp · 1 review · Experienced 2023-06-17 ·

Smooth and supportive service

Applied few days before arriving Japan. Received the SIM card at the airport and activated smoothly. Successfully started the service plan.

N
Norman Chow · 1 review · Experienced 2023-08-08 ·

Easy registration online and pickup at…

Easy registration online and pickup at airport the next day. Activation and account management on the website is convenient.