About アメリカ携帯電話 ハナセル HanaCell
Data updated- Website
- hanacell.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 86% (6/7)
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Is アメリカ携帯電話 ハナセル HanaCell legit?
アメリカ携帯電話 ハナセル HanaCell (hanacell.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 86% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Good experience
The delivery was quick, setup was straightforward and the mobile connection is stable. Overall good experience
I’ve used this SIM card since 2018
I’ve used this SIM card since 2018 . I only use once a year. It is convinced. But services has been changed. Little worse than before. I went to Disney land in Tokyo . It was very slow . Little upset . And not continued service for e sim phone . My phone is still regular SIM card . I am wondering, Hanacell give current user discount when buy E SIM after change to new phone ?
I have entered into a yearly contact to…
I have entered into a yearly contact to keep a JP phone number. It's easy to create the account, easy to top-up and I can check the contract detail on the website. The overall experience is excellent
Super easy to use and very affordable!
The pick-up process was very straightforward, and both setup and usage were incredibly easy. I was also impressed that the service was activated immediately, making it very convenient to use right away. I highly recommend it.
Most cost-effective way to keep a JP…
Most cost-effective way to keep a JP cell number that I've found. There aren't a lot of options for non-residents to have a proper mobile phone number in Japan, but Hanacell is the one that makes the most sense for me. Low maintenance fees when not in active use and the online portals are easy to use. I've had mine for 3 years and have no complaints. Just get a secondary SIM when you are in country to cover mobile data.
Didn't work at all
The eSIM was properly installed and got bars but did not get any internet connection whatsoever. I left a google review which they responded (they somehow managed to delete it... can't find my review anywhere!) and said their service is difficult to use for non-Japanese speakers... uhm.. I am Japanese and am fluent with my language!? I cancelled the SIM and switched to Holiday.com, then Mobal. They worked immediately and just fine. Hanacell.com caused so much stress and chaos during our honeymoon and almost ruined the trip. What I can't stand is them blaming the customers by essentially questioning their intellect, and the fact that they tried to hide the incident by deleting the review.
Reply from アメリカ携帯電話 ハナセル HanaCell2025-12-29
弊社サービスについてご評価いただき、ありがとうございました。 大変なご迷惑をおかけしたとのことお伺いしまして、大変申し訳なく存じます。大切なご旅行のために弊社サービスをお選びいただきましたのにご期待にそえませんでしたこと、心よりお詫びもうしあげます。大変申し訳ございませんでした。 電波が入っていたとのこと、APN/プロファイルが原因だった可能性が高いです。ご利用いただけなかった件についてメールでお問い合わせいただいておりますでしょうか。できる限りの対応をさせていただきますので、もしまだである場合は[email protected]までご連絡をお願いいたします。 また、弊社サービスについてのご評価を弊社にて消去することはありません。Trustpilotで頂戴しました貴重なご意見は今後のサービス向上のため必ず参考にさせていただきます。この度はご期待にそうことができず大変申し訳ございませんでした。心よりお詫びもうしあげます。
Simple to use
Very simple to have a Japanese number to make varies of bookings.
hanacell help me solve the concert…
hanacell help me solve the concert ticket problem! which is very helpful!
This is a scam company
This is a scam company, their commercial says: 使わない月は料金ゼロ維持費は年間12米ドルだけ【初年度無料. for sim temporarily using in Japan. If not using the phone call during the month,the charge is zero, maintance fee is only USD12 yearly. I bought the SIM card for USD70 on September 15, and I made a call only once in September, then they charged me USD 29 in October 20, I cancelled the contract October 18, and they charged me USD 29 in November 20, which means I made only one call in Japan, and I have to pay USD 130 for this call. I cancelled the contract already, but they still charge me the month I had not use the phone?Avoid using the sim from the company, just use hotel telephone will save you a lot of money.
Reply from アメリカ携帯電話 ハナセル HanaCell2025-11-28
弊社サービスについてご評価いただきましてありがとうございました。ご請求についてご不快な思いをおかけしておりますこと心よりお詫びもうしあげます。 ジャパンSIMのご利用料金は弊社が採用しておりますSoftbankの基地局にてお客様にご契約いただいておりますSIMからのご利用として認識されている正規のご利用料金となります。 通話のご利用の際には、0063発信をご利用いただきますと0.65ドル/分でご利用いただけるようになっております。詳細はお客様サポートサイトでご案内しています。https://www.hanacell.com/support/ 29ドルのご請求とお伺いしていますが、こちらはおそらくカレンダー月ごとにモバイルデータ通信のご利用をされた際にご請求となりますモバイルデータ通信使い放題$29だと存じます。 130ドルのご請求についてですが、ご解約後でもMy HanaCellオンラインシステムにログインをしていただけましたら、どのサービスでどれほどのご利用料金が発生しているかすべてご確認頂けるようになっております。 お時間のありますときに、My HanaCellオンラインシステムにログインをしてご利用明細書をご確認頂けましたら幸いです。https://myaccount.hanacell.com もしご不明な点がありましたら、ご納得いただけますよう説明いたします。HanaCellカスタマーサポートまでご連絡いただけますと幸いです。メールはこちらまで：[email protected]
The sim card is very useful
The sim card is very useful, pick up was very smooth too, after one month use, I receive the bill, everything is very clear. Hope they can give customers better price in the future.
One of the best solutions to own a…
One of the best solutions to own a phone# in Japan, no crazy registration process, nor Visa documents required, highly recommend
Nice SIM Card
I usually live in American and use this card to go back to Japan to see my friends. Very nice card and helps me a lot.
Hanacell is one of the few and most…
Hanacell is one of the few and most affordable options to get a real local phone number. Essentially, you get as fully fledged Softbank SIM-card without having a residency permit which is hard to obtain otherwise. The service works and billing is straightforward - have already recommended the service to many people and I really like it.
Horrible experience ever in my life
Last year, my phone with their SIM in Japan didn't work at all. I tried so many things according to that help desk. At last they suggested me to buy a new mobile. I did. They charged me in full amount with no consideration while my mobile didn't work. This year, the same thing was happened. I did contact help desk, but they asked me too much as amateurs without technical knowledge. I asked them to cancel the line. Next month, they charged me even I did cancelled the contract, without no connection, for just use of one day of 29 dollars!! I never ever recommend this company at all.
Reply from アメリカ携帯電話 ハナセル HanaCell2025-06-23
弊社サービスに関しましてご評価いただきましてありがとうございました。ご利用に関しましてお手数をおかけしましたこと心よりお詫びもうしあげます。 お客様のスマートフォンをご利用いただけますようできる限り詳細にわたり対処方法をご案内させていただきました。すべてジャパンSIMのネットワーク会社となりますSoftbankからの指導を受けてご案内させていただいた内容でございました。 29ドルはカレンダー月ごとのモバイルデータ通信使い放題$29であると存じます。意図されないモバイルデータ通信への接続であっても、その月に2MB以上のモバイルデータ通信の接続が発生しますと、自動的にモバイルデータ通信使い放題$29がご請求となります。 意図されないご利用であっても、ご契約いただいておりますSIMから発生しておりますご利用料金は、恐れ入りますがお客様のご負担となります。何卒ご理解いただけますようお願いいたします。 ご請求に関しまして、弊社までお問い合わせ頂いておりますでしょうか。もしお問い合わせいただけましたらできる限りの対応をさせていただきます。[email protected]までご連絡をお願いします。
if you use less，it will be cheap
This is a good choice for the person who live abroad the price is not high if you do not call often。 but the price of internet maybe a little expensive， but if you do not use ，it is really a good choice.
Very good value for those who need a number
Very good value for those who want a stable phone number if you can't stay in Japan too often. Used it for event tickets, making bookings, LINE, etc. Compared to other services for those without residency (8000JPY for a month, and requires you to pay as long as you want to keep the number), the value is too good.
It is very convenient to make an…
It is very convenient to make an appointment with a phone card, and the price is also very reasonable. It is very friendly to people who need to return home in a short time. It is a particularly convenient choice for travel.
Responsive and catering customer service
The customer service of Hanacell has been very responsive and patient with all my requests. While I initially got my SIM card in USA, I had lost my SIM card twice unfortunately but Hanacell helped me issue a new SIM card delivered to my accommodation in Japan. I would recommend Hanacell to anyone who just wants a stress-free phone account used in Japan.
It's very convenient and cheap way to…
It's very convenient and cheap way to get a Japanese sim card，hanacell is so good