Harold Home (haroldhome.co) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews; 100 of them were added in the last 12 months. Last updated 2026-08-10.
This company has been great with every order I have.
Hello Cindy, Thank you so much! We’re glad to hear you’ve had a great experience with every order—we truly appreciate your continued support!
Picture was perfect and delivered on time
Hello David, Thank you! We’re so glad to hear your picture was perfect and delivered on time—we truly appreciate your support!
I ordered a portrait 7 days ago. I was told I would get a proof within 3-5 days. I still haven’t received anything nor is anyone responding! I’m disappointed already and I haven’t received the product yet.
Hello Marcia, We sincerely apologize for the delay and lack of communication. This is not the experience we aim to provide, and we understand your frustration. We truly appreciate your patience.
Love the photo- I didn’t know I could make suggestions to enhance the beauty! Also, you have excellent customer service. You respond quickly, forward frequent messages as to the status of orders and delivery is prompt. Many thanks, Diane
Hello Diane, Thank you so much for your kind words, Diane! We’re so glad you love your photo and that you had a great experience with our customer service and communication. We truly appreciate your support!
Hello Dottie, Thank you! We’re so glad you’re happy with the quality—we truly appreciate your support!
You have no phone number and you take over 48 hours to respond and over 4 days to do any work…you then take 3-4 weeks to get things shipped…I’m late on all my closing gifts and have to spend more money now so I don’t show up empty handed. Very disappointed…this will be the last time I order from you. Been a long time customer and ordered a lot from you guys…✌️
Hello Robert, We sincerely apologize for your experience and the frustration this has caused. This is not the level of service we strive to provide, and we truly regret the inconvenience and disappointment.
Great experience! My framed photo's turned out great. This is my second time using Harold Home and they always create a beautiful photo.
Hello Jamie, Thank you so much for your kind words and for coming back to us again! We’re so glad you had another great experience and love your framed photos. We truly appreciate your continued support!
Quick response with the final copy.
Hello Julia, Thank you for your feedback. We’re sorry to hear your concerns about the process and pricing, but we’re glad to know you received a quick response with your final copy. We truly appreciate you sharing your experience.
I placed and order and paid for it. I received a confirmation of the order. Today...I've written 3 emails with a very important question regarding an important change. I have NOT received a response to any of them. My order is an expediated order (which I paid extra) and need a response asap! I guess I lost my money
Hello Julie, We’re very sorry to hear this and understand how urgent and frustrating this must be, especially with an expedited order. This is not the experience we aim to provide, and we sincerely apologize for the lack of response and concern it has caused.
The framed 12x18 black and white sketch of the home I grew up in is absolutely perfect and will be hanging on the wall of my new home for the rest of my life. It is exactly what I was hoping for. The ordering process was simple and communication on the status of my order from Harold House could not have been better. Highly recommend this to anyone wanting a keepsake from a photo. Thank you!
Hello JKR, Thank you so much for your thoughtful review! We’re honored to have created something so meaningful for you. It’s wonderful to hear the piece is exactly what you hoped for and that the process and communication met your expectations. We truly appreciate your recommendation!
Wonderful follow up.... I mailed to the wrong address, and they immediately got back to me and fixed the address.It was even over the weekend. Highly recommend.
Hello Melissa, Thank you so much for your kind words! We’re glad we could quickly help fix the address—even over the weekend. We truly appreciate your recommendation!
Hello Micah, Thank you so much! We’re glad you found our team helpful—we truly appreciate your support!
Lack of communication was horrible been 3 days and no response back to my request to actually make the photo look like the actual image I uploaded. I will probably not be using Harold home again. This delay means I won’t get this in time
Hello Rabi, We’re very sorry to hear about your experience and understand how frustrating the lack of communication and delay must be—especially when timing is important. This is not the level of service we aim to provide, and we truly regret the inconvenience caused.
Ordering was easy, delivery is fast, and this is affordable. I order these as settlement gifts for my clients and they are always a hit.
Hello Brian, Thank you for your kind words! We’re so glad to hear the process is easy, delivery is fast, and that your clients love them. We truly appreciate your support!
Hello Nancy, Thank you so much! We’re glad you’re happy with the work and that it was completed quickly—we truly appreciate your feedback!
Hello Tim, Thank you! We’re glad you found the ordering process easy—we appreciate your support!
You have missed the mark on this one. I have sent it back 3 times now, and the last time the house was completely changed and omitted the garage! It appears AI is only looking at attached photos and not reading notes. It would be better if an actual person was reviewing everything thoroughly and making sure the rendering matches the comments. It’s frustrating to not be able to speak to someone.
Hello Georgia, We’re very sorry to hear about your experience and understand how frustrating this must be. This is not the level of quality or attention to detail we aim to provide. Your feedback is important, and we take concerns like this seriously as we work to improve both our process and communication.
We have not gotten out proofs and it’s been 7 days since we sent them to you
Hello Kimberly, We sincerely apologize for the delay in your proofs. This is not the experience we aim to provide, and we appreciate your patience while we get this sorted.
Great Customer Service, great resolution to changing my frame color. Looking forward to receiving the product.
Hello M Landry, Thank you for your kind words! We’re so glad we could help with the frame change and make the process smooth for you. We hope you love the final product when it arrives!
They were very patient and helpful with changes I wanted to make; even after I initially approved it. I haven't seen the actual product yet but liked the preview I saw.
Hello Denise, Thank you for your kind feedback! We’re glad to hear our team was patient and accommodating with your changes, even after approval. It means a lot that you’re happy with the preview—we hope you love the final piece just as much!
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