Harold Home (haroldhome.co) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews; 100 of them were added in the last 12 months. Last updated 2026-08-10.
I had a great experience with my order. I had many revisions because I would notice something I wanted to update and they executed timely. Just approved my final revision and waiting for my printout. Highly recommend
Reply from Harold Home2026-01-17
Hello Isabel,
Thank you so much for your wonderful review! We’re glad we could help with all the revisions and get everything just right for you. We truly appreciate the recommendation and can’t wait for you to receive your print! 💛
You need to make it easier to open up to review the artwork. Other than that, it is beautiful. I love it. I can’t wait to give it to my husband for his birthday. Thank you so much for all the revisions I asked for. It’s perfect.
Reply from Harold Home2026-01-02
Hello Stacey,
Thank you so much for your thoughtful feedback! We’re thrilled you love the final artwork and that it turned out perfect after the revisions. We truly appreciate your note about making it easier to open and review — feedback like this helps us improve. We hope your husband loves his birthday gift just as much! 💛
The initial sketch of my parents' house came back so quickly for me to review, and it was perfect! Harold Home was also able to deliver the art to my parents before Christmas. My parents were overwhelmed with how special and beautiful the artwork was. They absolutely love it!
Reply from Harold Home2026-01-02
Hello Katie,
Thank you so much for your wonderful review! We’re thrilled the initial sketch was perfect right away and that we were able to get it to your parents in time for Christmas. Hearing that they were overwhelmed and loved the artwork truly means the world to us. Thank you for trusting us with such a special gift! 💛
inside the box addressed to me is NOT my order.
Its a picture of a cat named Poppi.
My order is a white framed home portrait with two dogs for my son and daughter-in-law. Still waiting for a respon.t
Reply from Harold Home2026-01-03
Hello Shelley,
We’re so sorry for the mix-up and completely understand how frustrating that must have been. Our support team has already connected with you and this issue has now been resolved. Thank you for your patience, and we appreciate you giving us the chance to make it right. 💛
U
User · 1 review · Verified · Experienced 2025-12-18 ·
★★★★★
Perfect gift
Great image and shipping time period. Perfect gift for family and friends.
Reply from Harold Home2026-01-02
Hello,
Thank you so much! We’re thrilled you loved the image and delivery time. So glad it made a perfect gift for your family and friends. We really appreciate your support! 💛
From the beginning I advised that I was on a time crunch to get this gift for my clients. The first proof was sent, I had one revision done and asked to see both original version and revised. A whole week was wasted by me asking to send these as attachments because I couldn’t view them. Due to this loss of time, I will not have this gift in time for my buyer’s closing. There is no customer service phone number that I could have called to get assistance.
Reply from Harold Home2026-01-03
Hello Carmela,
We’re truly sorry for the delay and the trouble viewing your proofs, especially with your tight timeline. We understand how important this was and appreciate your feedback as we work to improve. Please reach out to our team — we’d love the chance to make this right. 💛
The pictures were beautifully done and Harold Home was so easy to work with for edits and corrections to make the house look amazing. Thank you.
Reply from Harold Home2025-12-27
Hello Patty,
Thank you so much for your kind words! We’re thrilled to hear you loved how the pictures turned out, and we’re glad the editing process felt easy and smooth. It was a pleasure helping make your house look amazing. Thank you again! 💛
The final product was beautiful and my friends loved it. Customer service was great and very accommodating after some issues with design.
Reply from Harold Home2025-12-27
Hello Marla,
Thank you so much for your kind words! We’re thrilled you loved the final product and happy to hear your friends did too. 😊 We’re glad our team could help with the design adjustments along the way. Truly appreciate your support! 💛
I ordered the biggest size of the home portrait (18”x24”) and it all came out pixelated - Even the text at the bottom!!
I could have gotten something better out of AI
Reply from Harold Home2025-12-19
Hello Olivia,
We’re very sorry to hear about the pixelation — that’s absolutely not the quality we aim to deliver. Please reach out to our team so we can take a closer look and make this right for you. We’re here to help and will ensure you get a proper, high-quality final piece. 💛
These make great closing gifts for clients buying a new home. My clients love these.
Reply from Harold Home2025-12-19
Hello Heidi,
Thank you so much! We're thrilled to hear these make great closing gifts for your clients—and even happier that they love them. We truly appreciate your trust and support! 💛
Ask for a revision but no response. Would like to cancel the order but no easy way to do so.
Reply from Harold Home2025-12-18
Hello Jim,
We’re very sorry for the delay in getting back to you. One of our team members is now actively assisting you to resolve this as quickly as possible. Thank you for your patience. 💛
Easy website to access and quickly added a detail to my photo
Reply from Harold Home2025-12-18
Hello Mary,
Thank you so much! We're glad you found the website easy to use and that adding the detail to your photo was quick and smooth. We appreciate your kind words! 💛
Harold Home was terrific, clear instructions, fabulous customer service and communication. They executed my request for adjustments superbly. Approved on the first proof. I highly recommend them. I paid the extra $15 to expedite my order so I’m assured to get it before Christmas. Thank you very much.
Reply from Harold Home2025-12-12
Hello Hanie,
Thank you so much for your wonderful review! We're thrilled to hear the process felt clear and smooth, and that the adjustments were spot-on from the first proof. It means a lot that you’d highly recommend us.
We’re glad the expedited option gives you peace of mind for Christmas delivery. Thank you again for your trust and kind words! 💛
Awful experience. Tried to re-order a print couldn’t get anyone to answer my questions in an email, just kept getting incorrect responses or automated AI responses canceled my order extremely dissatisfied.
Reply from Harold Home2025-12-13
Hello,
We’re truly sorry to hear about your experience. This isn’t the level of service we aim to provide, and I apologize for the frustration caused by the unclear or incorrect email responses. You deserved prompt and accurate help, especially for something as simple as a re-order.
If you’re open to it, we’d love the chance to make this right. Please reach out with your order number so we can personally assist you and ensure you get the support you should have received from the start.
Thank you for your feedback — it helps us improve.
