Hasleo Software (hasleo.com) has a 4.2 out of 5 rating on OK.one, based on 30 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many users point out the exceptional customer service, mentioning that the support team provides prompt, helpful solutions whenever assistance is needed. Reviewers often describe the application as reliable and efficient, pointing out its smooth performance and well-organized interface.
However, some customers also noted technical hurdles, including unexpected disk space errors during backup processes, strict limitations on external drives in the free edition, and occasional issues when trying to restore specific files. A few people experienced frustrating software failures, mentioning that certain tools completely failed to perform as expected during regular tasks.
Auto-generated from all reviews of this business. For reference only.
I purchased WinToUsb Professionals to install Win 10 on my Atari VCS Hybrid back in 2020. Works great but I did not want to do a fresh Install from 10 to 11 so I bought Windows To Go Upgrader on 1-29-26 and after I had a question I emailed support and they were quick to respond, were patient and answered all my questions. The upgrade worked great. I had to upgrade from 10 to 11 because of Turbo Tax not supporting 10. Last night Win 11 was updating and I got the BCD error that my boot drive is corrupt. I do not blame Hasleo. I know it's MS that caused this issues. My files are still there so I will just reinstall/repair with the installation steps and will get it up and running again. It's great software and easy to follow the instructions. I am using a 1 GB USB WD HDD Passport. Great customer support. Thank you
This company has to be the best I have experienced. One of their products, EasyUEFI is pretty close to unique and even from early days worked just great. I use it to boot in to all sorts of stuff often without a hitch.
Their MAIN, product Hasleo Backup Suite, is hardly unique, probably being the most recent serious entry in to this well-serviced market. But that said, it also has to be among the best and also the fastest at creating an image from which you can restore your entire system. In my dealings with Hasleo as a newish user, they have always been responsive and attentive to any queries about their software but also very knowledgeable about backup-imaging software more generally.
Hasleo Backup Suite has my complete confidence. I have used it to bare-metal restore to new HDDs and SSDs.
I have used it to backup whole drives, and restore them at will, as well as individual partition backups and restores.
I use it daily to complete differential backups of my critical files, and have restored these at will.
This software is powerful, versatile, fast, and above all reliable, and if you contact the company you always get a quick reply, and quick help.
It's a totally free software that worka perfectly!!
Wow. Somebody made a review, saying they paid for it?? And the review was not marked as fake? It's completely free, and imho one of the best diskimage backup, restore, schedule, incremental backup, mount as a drive, single file extract etc. etc. programs, I have ever tried. I am a 74 year old computer nerd, who can assure you, Hasleo Backup Suite is the best of its kind, that I have ever tried. Really. - And I have tried a lot! :)
I am a heavy user of NVME "To-Go" disks, this seemed like it would be useful... but...
I use Windows To Go NVME disks frequently. I find them extremely useful for working with various programs where a virtual machine is not adequate for my needs. I have an offline disk duplicator that allows me to return them to their original configuration quickly. The primary limitation of "To-Go" disks is that they cannot be upgraded from one major software revision to the next. This seemed like a good option.
The problem is that in my experience the system ends up corrupting both the boot partition and the primary partition frequently and takes hours to complete the process. It took me several tries to convert my first NVME. There are just too many variables that can screw things up.
For me it is much easier to create a new disk with the latest revision than try to stumble through the unwieldy, unreliable and very time-consuming process that this program puts you through.
In the end this program is not worth the time or the effort. And the 30 day "warranty" is a complete joke. If you bother to look at the fine print you will realize that once the developer gets your money... the chances of getting it back are approximately zero even if you are highly dissatisfied.
This review actually received a response from Hasleo after approximately 8 months. It ended, "Finally, we believe Trustpilot.com should be a platform for presenting facts and truth, not a megaphone for personal conjecture or a hub for misleading information."
I believe the same thing and have done my best to provide a completely honest evaluation. I appreciate that the persons and company which designed and deployed this software no doubt faced challenges trying to get it to do the job that it was designed to accomplish.
I do not know of any other options that work any better for this task other than just starting over. I did not mention in the review that I did express my dissatisfaction with the product to the company before my review was written. As you might guess from the tone of the response that they left for me here... they were not helpful, and I was not offered a refund.
I have received another response from Hasleo. I have made no judgement on the character of the individuals involved. And I have nothing against the company... I just cannot recommend their products after the negative experience that I had. I tried the trialware and it indicated that the software would work for my system, which is why I purchased it. It was a terrible experience which wasted many hours of my time.
After reading their response I checked to see if they had an updated version, but even though I have already purchased the software it appeared that I would have to pay the full price to get the latest version. Trust Pilot does not allow links in reviews, and the list of reasons they will not honor it is so long that I am unable to paste them all here, but please look up their 30 Days Refund Policy Statement.
Here are the reasons that they say will allow them to issue a refund:
"A customer purchased a wrong product, and then purchased the correct product from our company."
"A customer purchased the same product twice or purchased two products with similar functions. In this case, we will refund one of the products for you."
"A customer has been double charged due to our ecommerce payment platform."
"The extended download service (EDS) charge is not your selection but added and charged you automatically by our ecommerce payemt platform. Partial refund of extended download service (EDS) is accpeted."
"The customer does not receive the license key within 24 hours of purchase and has not received a timely response (within 24 hours) from our support team after making contact. In this case, Hasleo will refund the customer's order if he/she has no need of the product in future."
"Software purchased has terminal technical problems, and no solution has been provided within 30 days after our support team provides email support and remote assistance. In this case, Hasleo will refund the purchase price if the customer doesn't want to wait for a future upgrade."
These are the only times when Hasleo says that they will give a refund which seems to contradict the person who has responded here.
Reply from Hasleo Software2026-01-26
We apologize for the delayed response. We have just opened our Trustpilot account because we noticed that there are some false accusations against us here, and we must address them.
You mentioned that WinToUSB is a clumsy, unreliable, and extremely time-consuming program. Could you please share more details about the specific issues you encountered while using it to create Windows To Go? Your feedback is valuable to us for improvement.
Regarding the 30-day refund policy, it is only in place to prevent fraudulent orders. In reality, as long as there is a quality issue with the software—or even if there is no issue at all—we have issued refunds whenever users requested them, including for Grant Mahy. I'm not sure why I couldn't reply to Grant Mahy's review—perhaps it's simply because I'm not yet familiar with Trustpilot.com.
As for your point about Windows To Go systems being prone to corruption, that may indeed be a real issue. We should ensure that the Windows operating system is fully shut down before unplugging the USB drive, as this can reduce the likelihood of such incidents.
Finally, we believe Trustpilot.com should be a platform for presenting facts and truth, not a megaphone for personal conjecture or a hub for misleading information.
Added on March 26, 2026:
We apologize for not being able to reply to you here sooner, as we only recently joined Trustpilot. We have a technical support email and forum available on our official website. May I ask if you have contacted us directly through those channels? Please note that we only handle user inquiries through our official designated support channels. If you leave a message on other third-party platforms, we may not be able to see it or respond in a timely manner, and we kindly ask for your understanding. Additionally, I had previously requested your contact information via Trustpilot, but have not yet received a reply.
On July 15, 2025, a user by the name of Steven Miller purchased Windows To Go Upgrader. May I ask if this was you? Please note that we have not received any technical support or refund requests from this user since then.
Added on April 1, 2026:
To reiterate, the refund policy is only in place to prevent fraudulent orders. In fact, we have never refused any customer’s refund request on that basis—even if a user said they purchased the wrong product, we never required them to purchase the correct product to receive a refund—as long as the request was made within 30 days. And you never contacted us, everything you said is just baseless speculation.
Shitware crashed my new state of the art Windows 11 Pro box and crashed the fully working external drive I cloned to. In the process of cloning it corruptedd the boot sector and on reboot I was faced with the blue screen of death and hours of running cmd lines before being able to restore my system. These guys are bad news. Their shitware is worse news. Having contacted them for a refund there was no response. So not only do they create Win killer software but they are also low rent thieves.
Reply from Hasleo Software2026-01-27
Thank you for providing your detailed feedback. We sincerely apologize for the frustration and inconvenience you have experienced, and we appreciate you bringing these matters to our attention.
We have reviewed your order and confirmed that we have processed your refund as requested. Did you not receive it? If not, please contact us as soon as possible for further assistance.
Regarding the issue where booting Windows from a USB drive—after cloning Windows onto it—causes the original Windows installation on the internal disk to fail to start, our advice is that you should generally avoid attempting to boot Windows from a USB drive (unless you are using professional Windows To Go creation software to install or clone Windows onto the USB drive). This is because, in such cases, Windows might incorrectly assume it is booting from the internal disk and could mistakenly write certain information to the internal drive.
Again, we are truly sorry for the experience and the time you have wasted. We hope to have an opportunity to restore your faith in us.
I recently discovered Hasleo Backup Suite. I also have Acronis True Image 2025 (and before 2020), but ATI is too complex, meaning too many choices and features. I read a review on techradar and gave Hasleo a try. I was positive surprised by the simplicity. And… it works perfectly. I tested it by making backups and did recoveries. I have now left Acronis behind. (EasUS Todo Backup Free is not my choice either.) I’ll stick with Hasleo now.
Potentially powerful software in need of modernisation
I had a storied, but not awful experience with Hasleo (EasyUEFI). Fundamentally the software did what it said, but it could do with better error handling. Support was difficult to access, but then very responsive in the end.
I purchased "Windows To Go Professional + Windows To Go Upgrader Professional + Lifetime Free Upgrades" in a bundle for about $80. I used "Windows To Go" successfully, but when I tried to use the upgrader I got an unhelpful error message (Copy file failed 0x06ED0080000000020). This sort of error might have been acceptable in the early 90s, but it's poor software craftmanship by today's standards. I then set about trying to get some support.
I registered with their forum, then validated my email with a code. I then tried to post to their support Forum, which appeared to be locked:
You do not have permission to access this page. This could be because of one of the following reasons:
Your account has either been suspended or you have been banned from accessing this resource.
You do not have permission to access this page. Are you trying to access administrative pages or a resource that you shouldn't be? Check in the forum rules that you are allowed to perform this action.
Your account may still be awaiting activation or moderation.
You have accessed this page directly rather than using appropriate forms or link.
Since none of these assertions seemed true to me, I emailed their support@ address. Initially I got no response, but I have discovered that they did send one. I checked my SPAM folders and while there was no sign of the original email, I accept responsibility for not receiving it. When I emailed a second time from another address, they did get back to me. They explained the error message and the limitation with the software, which sadly makes it not useful for me.
I requested a refund and even though lots of time had passed, they were reasonable and decent about it.
This started as a 2-star review, but I've been consistently impressed by their support. This is now a 4-star review, because every company should be allowed to make mistakes if they're willing to remedy them retrospectively.
I can't believe how bad their software is, destroyed all my data, I wanted to recover it with their own software, just garbage.
Even worse, they say it is free and then they wanted to charge me to recover my info.
Complaint to them, no answer whatsoever.
Stay away from them.
Reply from Hasleo Software2026-01-26
We sincerely apologize for the delayed response. We only opened our Trustpilot account today, and it took some time to locate your communication within our support records.
We deeply regret to learn about the data loss you experienced. It is important to clarify that WinToHDD does display a clear warning before formatting a disk, stating that all data on the target drive will be erased. We acknowledge that this warning may not have been prominent enough, and we sincerely apologize for this.
Regarding the data recovery feature in the free version, it has a limited recovery capacity. To restore more data, the program requires sharing to unlock additional capacity, which is part of the free-tier model.
We also sincerely apologize for our initial delay in responding. At that time, we were undergoing critical server upgrades, which unfortunately led to a delay in communication. After our systems were restored, we contacted you promptly but did not receive a reply.
We understand your frustration and are committed to improving both the clarity of our software and the quality of our customer support. Once again, we apologize for the inconvenience and loss this has caused you.
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