Hatsfashion (hatsfashion.com) has a 3.0 out of 5 rating on OK.one, based on 385 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 44% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Refund, Price. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Consumers often highlight the vast array of different styles available, making the shopping experience enjoyable and straightforward. People frequently mention that the website is easy to navigate, and orders often arrive quickly and securely packaged. However, some customers also noted significant issues with poor product quality that did not match the online descriptions at all. Reviewers were also dissatisfied with expensive return shipping costs and being offered only partial refunds when attempting returns. Consumers reported receiving damaged items or completely different products than what was originally selected during checkout.
Auto-generated from all reviews of this business. For reference only.Ordered a straw hat for £30, arrived fairly quickly, but completely wrong size and colour. They dissuade you from re-centring it on postal grounds of cost and likely being lost and offer a minimal refund instead if you agree to keep the hat. I suggest you do not buy from this site, as there are loads of reviews like mine.
I like your hat's, but I found not many choices for a 3X-Large solection.
A true scam, the hats are of terrible quality, they do not correspond to the size offered, again everything is a scam, nothing is similar to what they offer in the photographs. don't buy anything!!!
Do not stand behind their products. Ordered two hats of the same size; one was smaller than the other and did not fit. Refused to correct their error. Worst customer service I have ever experienced. RECOMMENDATION - do NOT buy from them. Period.
Decent Photograph of product. Would like more closeup of Brim and interior.
This is my 2nd Panama hat. My husband loved his so I bought one for myself! Great quality and great service
They offered the right discount for a first time customer and then after the sales they offered another discount
The hat arrived earlier than I expected! Looks great and well made A slightly tighter fit than measured, however it’s hand made so perhaps I should expect that. Now I need to pack it for my holiday and I’m not confident that it will be ‘foldable’ as described- we’ll see!
The site format was in a organized manner. Easy-to-use.
Worst customer service in my life. As others have stated, they want the returns shipped to China when the shipping address is from California. Two of the hats ran smaller than stated. I am still trying to negotiate more than $10 refund. The quality of the hats are very good for the price but no one should ever order from this site because of their unethical business practices.
I LIKE YOUR WEB PAGE, THE ONLY PROBLEM I HAVE JUST WANTED TO MAKE YOUR THIS TIME I GET THE PRODUCT I ORDERED AND IN GOOD CONDITION, I ORDEWR THREE 100X HATS A FEW MONTHS A GO, I RECEIVED 1 IN GOOD CONDITION, ONE CAME IN AS A 6 XXXXXXX AND THE OTHER ONE HAD NO LINER AND CHEAPEST MADE HAT I EVER SEEN, I TRY ONE MORE TIME THIS IS A GIFDTY FOR OUR PASTOR AT COWBOY CHURCH, AND I AM SURE A LOT OF US WANTS TO ORDER MORE HATS. PLEASE SEND THIS ORDER OUT ASAP AND CORRECT, GOD BLESS YOU AND YOUR STAFF. DAVID WESTERFIELD PHONE 270-315-5768
The service after sale iris very important
The hat took a month to arrive. It is not the size requested. I contacted them, asking for a refund. They offered a $10 partial refund (total cost was ~$51) or I can return the hat at my expense. Neither of these is acceptable so I have requested a refund from Barclaycard.
Shipping took several weeks. Hat ran small compared to their sizing guide. Wanted me to pay more than value of the hat in shipping for an exchange. They told me that my best option was to take a $10 refund. I recommend you do buisness elsewhere. The cheap prices are not worth the hassle.
Plenty of choice, and quality looking products. The site makes you feel your buying from a dedicated and knowledgeable organisation I long to see if the hat turns out as good as it looks
I have been admiring the handmade hats and decided today was the day. The only problem was choosing. I intended to only buy one, but there were two hats I had to have. Anxiously awaiting to receive them.
Very nice hat. I would have appreciated a slightly larger box or a better way of shipping only because the sides ended up rolling up from a smaller box than the diameter of the brim
Perfect , fast délivre
Tiendahat3.0
Harrington & Co. Hatters4.8
Fullhousehats
Tumahy
Simisienna
napogloves.com
Rakuten
Onis London385 reviews matching
