Doing a great job
Doing a great job. No micromanaging and templates are easy to manage.
About Headway
Data updated- Website
- headway.co
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 72 reviews
- Replies to negative
- 75% (6/8)
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Is Headway legit?
Headway (headway.co) has a 4.3 out of 5 rating on OK.one, based on 72 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
What people say
I feel the communication is poor
I feel the communication is poor. There is no access to real people when there are questions.
I really like the convenience of…
I really like the convenience of calendar and documentation. I recently participated in a CEU meeting that was thought provoking and free. I enthusiastically recommend Headway to other providers. Unfortunately I will likely close my practice when I complete work with the only referral I've had.
Helped making my choice for a dr.
The company has developed a user-friendly platform…
The company has developed a platform that is user friendly and makes billing an issue that provoders do not have to worry about. The AI generated notes helps make insurance compliant notes leaving therapist with less worry while compensation is fair.
Quick response
Quick response. Seamless documentation.
Headway is the most dependable and…
Headway is the most dependable and effective platform I’ve used to date.
Headway has been a great way for me to get referrals
Headway has been a great way for me to get referrals and bill insurance for therapy sessions. They are always there when I need help or have a question.
Reply from Headway2026-08-04
Hi Jenny, Thank you for sharing this! We're really glad Headway has been a good fit for referrals and billing, and that the support team has been there when you need them. We appreciate you taking the time to say so. – Adam
Great onboarding experience
Great onboarding experience, credentialing process is efficient. Easy to navigate platform.
Reply from Headway2026-08-04
Hi there, Thank you! Smooth onboarding, efficient credentialing, and an easy-to-navigate platform — that's exactly what we aim for. We appreciate you sharing this. – Adam
custermer service was complete
Reply from Headway2026-08-05
Hi Katherine, Thank you for taking the time to share this feedback. We're glad to hear your support experience went well, and we appreciate the work providers do every day for their clients. – Adam
Great payout!
Overall, Headway is a valuable platform that offers reasonable rates for assistance in getting paneled and handling billing with private insurance plans. I've found the customer service team to be responsive and the onboarding process to be reassuringly simple. I have recommended Headway to colleagues that are interested in building their private practice. I've appreciated the amount of referrals I've received from Headway that has led me to needing to start a waitlist for the first time since opening my practice four years ago.
Reply from Headway2026-08-04
Hi Jasmine, Thank you for sharing this — a waitlist for the first time in four years is a wonderful milestone, and we love being part of that story. We're glad the platform, billing support, and referrals have all been working well, and we're grateful for the recommendations to your colleagues. – Adam
Excellent platform for clinicians starting or growing a private practice
Starting a private practice can be overwhelming, but Headway has helped make the process much more manageable. The platform is user-friendly, credentialing has been straightforward, and I've appreciated how responsive the support team has been whenever I've had questions. Scheduling, insurance billing, and documentation are simple to navigate, allowing me to spend more time focusing on what matters most—my clients. I've also been pleased with the client referrals I've already begun receiving. I'm excited to continue growing my practice with Headway and would gladly recommend it to other clinicians.
Reply from Headway2026-08-04
Hi there, Thank you for this — we're really glad Headway has helped make building your practice feel more manageable. Hearing that scheduling, billing, documentation, and referrals are all working well is exactly what we hope for. We're excited to be part of your practice's growth and appreciate the recommendation to other clinicians! – Adam
Better human interaction with agents in…
Better human interaction with agents in the USA preferred but likely not cost effective. More options to do so would be very welcome. Helping support therapists to advertise their services and specialties would be wonderful. I enjoy the professionalism and accuracy of Headway and now plan to grow my practice as a Headway provider!
Reply from Headway2026-08-04
Hi Ann, Thank you for this! We're really glad the professionalism and accuracy have been working well, and we're excited to hear you're planning to grow your practice with Headway. Your feedback about support accessibility and helping therapists highlight their specialties is well noted — we'll make sure it reaches the right team. – Adam
Nice company
I just started working for myself and using Headway for billing and notes has been really good.
Reply from Headway2026-08-03
Hi Meg, Welcome to working for yourself — what an exciting step! We're glad the billing and notes have been working well from the start. We appreciate you sharing this. – Adam
I received the help I needed quickly…
I received the help I needed quickly before seeing my patient.
Reply from Headway2026-08-03
Hi Amber, Thank you! Getting you the information you need before seeing a patient is exactly what we aim for. We're glad it came together quickly. – Adam
I had a Private Practice for 28 years…
I had a Private Practice for 28 years and did all my credentialling and billing. Headway has made my limited practice with Align Counseling so much easier. I see the clients, write a note and that's it.
Reply from Headway2026-08-03
Hi Jeremiah, 28 years of doing it all yourself — and now just see the clients and write a note. That's exactly the shift we're here for. Thank you for sharing this! – Adam
Staggering ignorance and ineptitude
Couldn’t process my health insurance. They kept saying I have Aetna, when I have AmBetter. Didn’t matter how many people I talked to, or how many times I shared my ID information, it simply didn’t register with any of them. Staggering level of ignorance and ineptitude.
Reply from Headway2026-08-03
Hi Jon, We're sorry to hear you reached out multiple times and still haven't had this resolved — that's not the experience we want anyone to have. Please reach out here so we can make sure this gets to the right team right away: https://care.headway.co/contact – Adam
I have been charged over 600 dollars in…
I have been charged over 600 dollars in the past month for sessions that I had over a year ago. The headway website is confusing and difficult to navigate. There is no actual person to speak with, you have to deal with someone online. Customer service is awful. I wish I didn't need this therapist as badly as I do. If I didn't, I would stop so I didn't have to deal with this company anymore.
Reply from Headway2026-08-04
Hi there, We're sorry to hear this experience has been so frustrating. We understand how difficult it can be when billing updates for past sessions arrive unexpectedly and when reaching a real person for help feels difficult. We take both concerns seriously — please reach out here so our team can look into the billing details directly: https://care.headway.co/contact – Adam
Be Wary of Headway
Be Wary of Headway! Yes, the credentialing and the EHR run smoothly. HOWEVER, if you ever need customer service to fix something don’t expect them to be helpful. It took four representatives and an hour and a half of being on the chat to finally get my issue resolved. The second representative messed the whole thing up even more. It makes me wonder if they use Google translate. As a result, I lost a customer. They had to cancel their session and this is not the first time that it’s happening either. Another client of mine who I was bringing to headway was told that her insurance will not cover the sessions until her deductible is met when we knew that her insurance covers the sessions at hundred percent. After countless of emails and chats and my customer sending the prove from a chat with her insurance that the deductible does not apply to mental health services. They finally came back and said yes that’s correct but all four times previously they were saying she needs to pay out-of-pocket until the deductible is met. This is very unprofessional and as a result we’re losing clients. I don’t know if I would recommend headway.
Reply from Headway2026-08-05
Hi Alina, Thank you for sharing this feedback — we're glad to hear credentialing and the EHR have been working well. We're sorry the support experience hasn't met the same standard, and we take concerns about accuracy and the quality of escalation seriously. For privacy reasons, we can't discuss account-specific details publicly, but we'd like to look into what happened and make it right. Please reach out through our support channel so we can route this to the right team: https://care.headway.co/contact – Adam
Dr Nieda Welch
Dr. Nieda listens and is very patient with me.
Reply from Headway2026-08-03
Hi Danielle, Thank you for sharing this! We're so glad you've had such a positive experience. Feedback like this truly means a lot. – Adam