Headway (headway.co) has a 4.3 out of 5 rating on OK.one, based on 72 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
I like that it is free of charge, of course.
I like the requirements of the session’s notes.
After a while became easier for me to get help with my questions.
I like that the payments are deposit on time.
I just need to confirm sessions in a timely manner as sometimes, if I am late, payment is also late.
In general, I am very satisfied with Headway.
Reply from Headway2026-08-01
Hi Cecilia,
Thank you for this — "reliable and serious business" is a wonderful way to put it! We're glad the platform and payment process have been working well, and we appreciate you sharing your experience.
– Adam
M
Maria F · 1 review · Verified · Experienced 2026-07-30 ·
★★★★★
My issue was resolved quickly
My issue was resolved quickly, which meant I got to meet my client’s needs quickly and that helped with building my rapport with them. Thank you so much.
Reply from Headway2026-08-01
Hi Maria,
Thank you so much for sharing this! We love hearing that a fast resolution made a real difference for you and the people you serve. We'll pass this along to the team.
– Adam
the support is always top-notch. in fact, this may be the only platform I use that has proactively reached out to me about things that might be problems in the near future with insurance details etc.
my only small gripe is that it is too easy to get signed up with headway under multiple email addresses from different providers - can be a headache until you realize it and get it sorted.
Reply from Headway2026-08-01
Hi there,
Thank you for this! Proactively reaching out about potential issues before they become problems is something we care a lot about — we're glad that's come through. We also hear you on the multiple-account headache and will make sure that feedback gets to the right team.
– Adam
I like getting paid on time every two weeks. I like the credentialing process and the assessment tools and AI tools that safe time. The only thing I would improve is being able to get answers quicker and easier instead of waiting a day to talk or email someone. Perhaps a real person we can email or text if things come up that need immediate attention.
Reply from Headway2026-08-01
Hi there,
Thank you for this thoughtful feedback! We're glad the payment timing, credentialing, and AI tools have been valuable. We hear you on wanting faster access to a real person for urgent needs — that's important feedback we'll make sure reaches the right team.
– Adam
Rapid response was provided by Headway's customer care team. There was also a follow-up that proceeded after, which made this experience even better.
Reply from Headway2026-08-01
Hi Remedios,
Thank you for sharing this! We're glad our team could respond quickly and follow up thoroughly — that kind of care is what we aim for every time.
– Adam
Headway has been the best experience, so glad I left my regular 9-5 job and started my practice! Headway supports me in a number of ways, allowing me to focus on what I do best, care for my clients and provide high quality therapy!
Reply from Headway2026-08-01
Hi Summer,
This made our day — thank you! We're so glad Headway has been part of your journey into private practice. Hearing that you're able to focus on the work you love is exactly what we're here for.
– Adam
Headway has made my practice more enjoyable by handling many of the cumbersome duties. I’m thrilled with the AI progress notes. Saving me much time and energy! I’m pinching myself! And, they frequently pay early!
Reply from Headway2026-08-01
Hi Vicky,
"Pinching myself" — that's the reaction we love to hear! Thank you for sharing this. We're so glad the AI notes and early payments have been making a real difference for your practice.
– Adam
The main draw of Headway is the higher rates. I also find their note taking very easy to use and I appreciate the ability to send a lot of different forms to my clients as needed. The telehealth link has been fine for me and I have yet to have any issues.
As for cons I do wish I would get any referrals through Headway but 4 months in and I have not gotten any. I also find the calendar the most frustrating to use, finding it does not always update correctly and it is hard to see all appointments on the month view.
Reply from Headway2026-08-01
Hi there,
Thank you for the balanced feedback — we're glad the rates, note-taking, and telehealth have been working well. We hear you on the referral volume and the calendar, and we'll make sure this gets to the right team.
– Adam
I had a disappointing experience with Kimberly Davis through Headway. I scheduled a 15-minute consultation, and she failed to call me (not once, but twice) even after the appointment was rescheduled. As someone who was actively seeking therapy, this was discouraging and unprofessional. When people reach out for mental health support, reliability and communication are incredibly important.
Thankfully, I was able to find a therapist locally in my hometown, but I hope this feedback encourages better communication and follow-through for future clients.
Reply from Headway2026-08-01
Hi there,
Thank you for sharing this. We're truly sorry to hear about this experience — reliability and follow-through are essential, especially when someone is reaching out for mental health support, and we understand how discouraging it can be when that doesn't happen.
We take concerns like this seriously and want to make sure it's properly documented. If you're open to it, please reach out to our team directly: https://care.headway.co/contact
– Adam
c
customer · 2 reviews · Experienced 2026-07-27 ·
★★★★★
Scam
They are used by Orenda Psychiatry and never even billed my insurance, they just charged me $380. My insurance doesn’t have a claim on file. You can only talk to a bot. Horror company. They don’t bill insurance, they scam you out of money and leave you without a provider to maintain your antidepressants. How many others have been left in such a dangerous situation?
Reply from Headway2026-07-29
Hi there,
Thank you for sharing your concerns. We take these matters seriously — particularly when they involve access to ongoing care.
Because this involves account-specific billing and care-related information, we're not able to discuss the details publicly. Please contact our support team directly so the appropriate team can review what happened and assist you: https://care.headway.co/contact
– Headway Support
Being part of Headway has been great in many administrative ways & professional growth. I like the ease of credentialing, confirming sessions, checking payments history, and the webinars offered. I gave it 4 stars because contacting support is through email. It has been frustrating not getting clear answers some times and going back and forth to try to explain. I would much rather have a phone contact#, it will make life easier when issues come up.
Reply from Headway2026-07-23
Hi AH,
Thank you for sharing this feedback. We're glad parts of the experience — like credentialing, session confirmations, and payment tracking — have been working well for you.
We hear your concern about wanting an easier way to reach support, and we appreciate you calling this out as we continue improving the support experience.
– Adam
Staff response online was prompt and helpful. Chat guide is also helpful for small things. Not as easy to speak w live person as once several months into working with Headway, but the onboarding at front was very strong. My only real reason for 4 instead of 5 is that the EHR cycles very slowly. I a different EHR for my private pay clients and it is extremely fast and does not drop notes I have just written. I think Headway needs to improve the functionality of EHR to remain a competitive/relevant platform.
Reply from Headway2026-07-07
Hi there,
Thank you for sharing such balanced feedback. We’re glad the support team, chat guidance, and onboarding experience have been helpful.
We also hear you on the EHR experience. Speed and ease of documentation matter a lot in day-to-day practice, and your feedback is helpful as we continue improving the platform.
– Adam
