Hekka

This company is terrible I ordered an…

This company is terrible I ordered an electric tea pot clearly for use in the USA and the plug end is for somewhere in Europe after reading the directions it requires 220V electricity of which in the USA we only use 220V for air conditioners,hot water heaters,stoves and dryers I will never purchase from them again

Terrible experience…

Terrible experience and poor customer service

Paid no product no return

Never mailed my order to me. Paid. No return my money. Date isn't accurate.

SMS spam from Hekka

Ever since purchase I've received text message spam from Hekka I never agreed to. It's from an international number so it would cost me money to reply "stop". I emailed support to ask them to turn it off for me and they told me I was wrong and were absolutely zero help whatsoever. From now on I just report everything from them as spam and will never use their website ever again

I purchased something a while ago

I purchased something a while ago, they send emails to be reviewed, but I don't want to.

So any spam emails and texts

Long time Refund.

Service alright, Havent recieved my Package but got a refund, after writing on here. All in all coole have Save some time.

Xiaomi Redmi Note 11 4G

Fast response from customer services, shipment processing time too long after payment applied (for my order it take 2 weeks to process) but shipping and delivery time faster than the original shipping estimate time (estimate 3-4 weeks but it just take less than 2 weeks for my order), over all still very good experience with hekka.com and is a reliable online shopping company.

The item I bought has a good quality…

The item I bought has a good quality and very presentable.

gtasozAustralia · 18 reviews · Verified · Experienced 2022-08-25 · Posted 2022-09-19

Ordered a Phone it arrived as expected

I saw and ordered a much anticipated Xiaomi 12x. It arrived on schedule, was well packed and all communication about shipping, tracking number etc was to a high standard. I would have no hesitation about ordering through this company again.

Wuben C3 LED Flashlight

good shop, the Wuben C3 LED Flashlight Type-C Rechargeable High-powerful Troch Light 1200LM was a great offer, the lamp pleases with very good very bright.

Save yourself with their test pens

I purchased a couple of items, the best was the Test pens. Tried them, they work a treat so I gave one to a family member who does Lift fitouts, NO complaints from him either. Get one , great price , may save a life !

Good shop

Good shop fast shopping

Very good product!!!!!

Very good product.

Received lots of spam afterwards.

Received lots of spam afterwards. Update: Support took care and resolved the issue.

Very easy to shop with and with less…

Very easy to shop with and with less hassle than the other online stores.

Product as described fast shipping.

Won't allow return without video!?

I'll apologize in advance for how long this is, I've been through a lot and even if I skip over the small thing there still is a lot to say. I purchased a stand up paddle, sup, board from hekka for an upcoming trip. As I had never paddle boarded before I though thought it would be a good idea to take a few lessons from an expert. A few weeks back I went for my first lesson. After blowing up the board I noticed a leak. The instructor arrived, who also own's a surf and paddle board shop tried to fix it by tightening the valve which didn't work. He also tried removing and reinstalling which also didn't work. He said it's defective and I'd need a new paddle board. So off they went while I deflated my paddle board. Mind you from the time I got there until the time i left was a little over 2 hours. That's how long it takes to inflate a sup a couple times then deflate and pack it up. After all this I contacted hekka customer service told them what happened and asked for an exchange. They asked for a video. I told them it was all packed up and I don't have have time before my trip or the space at home to inflate a 10ft+ sup. They said they need a video so I sent them an example I found online. Fast forward 4 or 5 emails and a week later they said the video isn't sufficient and I need to send them a 20+second video. So this first feels like they are trying to make me jump through so many hoops I'll just go away. You can't email a 20 second video it's to big. Plus I already explained it's all packed up. At this point I'm fed up and just want to return it. They now tell me they need a 20 second video just so I can return it!

I was going to order 4 dresses in a few…

I was going to order 4 dresses in a few days but now the size has changed . I am a 4 with 34 bust now it says 35 . What is going on?

Jerri Hill SullivanUnited States · 1 review · Experienced 2022-09-15 · Posted 2022-09-15

I ordered 2 dresses

I ordered 2 dresses. after ordering I received NOTHING in email. Had NO clue when they were coming. after 2 months, one came. A week later, the other came. I sent 2nd one back unopened, MONTHS ago, they never refunded my money to bank..they said they don't know anything about it. I call this..."lying." I will never buy another thing from this horrible company.