Founded in Singapore, Hekka is an international online marketplace that features a broad range of products and is emerging as a lifestyle shopping platform that brings products at a fair price to netizens. Together with its large audience, Hekka cherishes and celebrates everyday moments through its capability to create an inclusive, cross-border and seamless shopping experience for all. Counting on high-end technology and following emerging trends, Hekka stands as a reminder that living life while celebrating simple everyday pleasures is a great way to achieve life’s fulfillment. To learn more about Hekka, visit www.hekka.com.
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Is Hekka legit?
Hekka (hekka.com) has a 3.3 out of 5 rating on OK.one, based on 398 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 37% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-10-24.
Company supposedly shipped my order to the wrong address. They claim I filled in the wrong address.
I did not fill in the wrong address. I put in the right address and their system changed the street name, presumably because it didn't recognize my street. I would not enter street name "2800" when my street is "3275". It is not possible for me to make that mistake.
They refused to refund or replace the product because it was "my" mistake. I will be pursuing satisfaction through my credit card company.
They are a terrible, horrible company. Their technology for handling orders is sub par, and their customer service is atrocious.
Also, I drove to the address where they supposedly delivered the package. They never received it.
I had several emails back and forth with their after-sale team, and they refused to refund or to re-ship the product. Regardless of what their reply to my review says, their customer service outright refused any action, and blamed me, saying I input the wrong address (which I would have no reason to do!).
Reply from Hekka2022-08-09
Dear Greg,
We are sorry to hear that you haven't received your order yet.
and not satified with the resolution provided.
However,please feel free to describe your request when communicate with our after-sale team. We always cherish your satisfaction in a fair way.
Please offer us your order number or kindly contact our support email for help again.
We will follow up your issue within 24 hours
Best Regards
Hekka Customer Service
Do not buy from this company. The dress I ordered bears no resemblance to what I received The fabric is polyster awful, no embroidery, just stamped on images I'm disgusted!
Reply from Hekka2022-08-09
Dear Ann,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.Please kindly review our warranty policy here: https://hekka.com/support/return-policy
Please offer us your order number or kindly contact our support email for help.
We will follow up on your issue within 24 hours.
Best Regards
Hekka Customer Service
Cant pickup my Parcel because i had Covid. So it got back to this "company".
Now the say. Not our problem and you dont get money back. I dont have a job at the moment and i realy need a new phone to search for a job. the old is eight years old. now i lost over 500$ and i have no money for a new phone. BE AWARE!
Reply from Hekka2022-08-09
Dear Bob,
We are sorry to hear that you haven't received your order yet.
For any returns by courier when customer didn't pick up, the parcel will be finally destroyed.
We always cherish customer's satisfaction in a fair way.
Please offer us your order number or kindly contact our support email for help.
We will follow up on your issue within 24 hours.
Best Regards
Hekka Customer Service
Co.pkete rip off merchants. Do not use this co.pany under any circumstances es. They will never refund goods. All goods cheap and shoddy.
Reply from Hekka2022-08-09
Dear Karol,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.Please kindly review our warranty policy here: https://hekka.com/support/return-policy
Please offer us your order number or kindly contact our support email for help.
We will follow up on your issue within 24 hours.
Best Regards
Hekka Customer Service
I am attempting to return goods. Keep being asked for item number.. none are listed on items, there is no paperwork. How do you get reference number when none is provided. Get the feeling being fobbed off until return expiry date expires.
Reply from Hekka2022-08-09
Dear Karol,
Thank you for notifying us of your complaint.
We are sorry to hear that you are not satisfied with our after-sale procedure.
Please kindly review our warranty policy here: https://hekka.com/support/return-policy
We always cherish customer's satisfication, please feel free to describe your request when communicate with our after-sale team.
Please offer us your order number or kindly contact our support email for help.
We will follow up on your issue within 24 hours.
Best Regards
Hekka Customer Service
I received the wrong dress and was unable to contact customer service despite many attempts. The quality of the dress was terrible! I will never believe online ads again...stick with the real sites.
Reply from Hekka2022-08-09
Dear Trudy,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.Please kindly review our warranty policy here: https://hekka.com/support/return-policy
Please offer us your order number or kindly contact our support email for help.
We will follow up on your issue within 24 hours.
Best Regards
Hekka Customer Service
I buy an expensive mobile phone from them that in the description was typed that VAT INCLUDED. I have keep an screenshot.
But when parcel arrived DHL asked me to pay an additional EUR 80.79. After 10+ requests they promise me a lot of times that gonna refund the VAT but never refund me. Paypal knows about this case and will investigate this company. I will report them in all reviews site worldwide in order not people loose money. BEWARE! DO NOT TRUST THIS COMPANY!
Reply from Hekka2022-08-09
Dear Vagelis,
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: https://hekka.com/support/terms-and-conditions (see Customs).
We always cherish customer's satisfication in a fair way, please feel free to describe your request when communicate with our after-sale team.
Please offer us your order number or kindly contact our support email for help.
We will follow up on your issue within 24 hours.
Best Regards
Hekka Customer Service
They are NOT worth any stars.Worst company EVER!!!!I was thinking that I bought a charger for my iPhone and my watch,I paid and I was waiting FOR EVER for my package to arrive.After a while I emailed them and they gave me a not clear response.I asked for a refund…still waiting.Never buy anything from them
Reply from Hekka2022-08-09
Dear Vicki,
We are sorry to hear that you haven't received your order yet.
We at Hekka offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://hekka.com/support/shipping-policy
Please offer us your order number or kindly contact our support email for help.
We will follow up on your issue within 24 hours.
Best Regards
Hekka Customer Service
I never received 2 items that I ordered. I emailed several times only to be told to be patient. After more than a month, my credit card company gave me a refund. I will not order from them again.
Reply from Hekka2022-08-09
Dear Sharon,
Thank you for notifying us of your complaint.
Please offer us your order number, so that we can figure out the reason why this happened.
We sincerely apologzie for any inconvenience caused.
Best Regards
Hekka Customer Service
Delivery can be slow and problems occur, but that happens with any company. They fixed the issue right away and was really nice to help and set up refund.
Love love love. Because one gal stated that the white is not see-through, I purchased it. Unfortunately, this is not the case. It is completely transparent. However, when paired with a slip, nude bra, or nude spanx, it's not that awful. Because of this, I'll only wear it to night occasions, but I like the dress. I was showered with praises from my friends and family!
I'm very shy of my body, but this swimwear and coverup are very helpful!! Yesterday was the first time I said yes when my classmate invited to a beach party. I didn't swim, but I had a great time enjoying the sunshine, and had fun!
So people, I came here to talk about my experience with this purchase, which I will even advance q was wonderful!!! The request was confirmed on 01/06 and 07/06 arrived, super fast.This phone is great for its price. The charging is insane, but the battery life isn't that satisfying.
Wish I could give ZERO stars. After numerous requests for information needed to return an item, the company remains silent. My first request was the day I received my order and now, due to their continuing to ignore my request, the return window time has expired. What company doesn't put return information on their website? A company out to screw the consumer. Terrible customer service and I will never purchase from them again. BEWARE.