Founded in Singapore, Hekka is an international online marketplace that features a broad range of products and is emerging as a lifestyle shopping platform that brings products at a fair price to netizens. Together with its large audience, Hekka cherishes and celebrates everyday moments through its capability to create an inclusive, cross-border and seamless shopping experience for all. Counting on high-end technology and following emerging trends, Hekka stands as a reminder that living life while celebrating simple everyday pleasures is a great way to achieve life’s fulfillment. To learn more about Hekka, visit www.hekka.com.
Written by the business, not verified by us.Hekka (hekka.com) has a 3.3 out of 5 rating on OK.one, based on 398 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 37% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-10-24.
The tunic looks nothing like the photo ! And does not fit, anywhere !
We're very sorry to hear that you've received the wrong item. In order to provide the best solution to your problem, we will contact you by email to verify the order status, please pay attention to the email. We apologize for the inconvenience.
Took ages for 1 of 2 tops to be delivered and when I received it it was nothing like the picture shown. Don't bother ordering
Thanks for taking the time out to leave us a review. Your satisfaction is especially important to us. Can you provide the order number? We would really love the chance to resolve this for you. Looking forward to your reply
Order placed 29 November. Cash taken. No contact for weeks. Sent numerous emails requesting updates and eventually refund. No response. Eventually on Christmas eve they said no stock available and offered a refund. A bit late to get a replacement coat on Christmas eve which was for a Christmas present. Fortunately I had the money to buy another one but the matter could have been sorted earlier I am sure. Most frustrating and disappointing. I will never use them again
We apologize for the delay in responding due to the recent high volume of inquiries. We are sorry that due to the impact of the coronavirus, your item was out of stock, which resulted in an unsatisfactory shopping experience. Thank you for your suggestions. We will improve the inventory and delivery issues in the future, in order to provide better and more satisfactory services. We apologize for any inconvenience caused.
Complete bull shait shop. Ordered Blackview mobile (not the latest model, just simple basic phone), was supposed to be delivered within two weeks. When ever I contacted the company they kept pushing the date back, next week, beginning of next week, end of this week and so on.. I told I wanted to cancel my order as it was clear to me they didn't have my phone. And now I have same with my refund. Keep saying problem is my bank, and they can't even send me proof of refund. Make yourself a favor and stay away from this company!! ( I ordered the same mobile via Amazon and had it within 3 days.) Edit. Order number 827241670095296
Thanks for taking the time out to leave us a review, Taina. Your satisfaction is especially important to us. Can you provide the order number? We would really love the chance to resolve this for you. Looking forward to your reply
Having no stock for selling items, unreliable. no stock for promotion items (sent in their own blogpost), even more unreliable. item in shop while asking to cancel order, even more unreliable. not able to refill stock for promotion items within 7 weeks, even more unreliable. sending promotion mails every day without working cancellation possibility, even more unreliable. No 10. Nov. Blogpost of mobile phone. 10. Nov. to 8. Or 9. Dec None sold 10. Nov. to 8. Or 9. Dec Collecting personal data and money. 6. Dec. 2022 Request from Hekka to cancel or change order. Collecting personal data and money from 10. Nov to 8. Or 9. Dec. 2022. Still available to order the mobile phone I got 5 mails in which the service insisted to get an agreement to cancel the order. In this time I got 17 spam mails from Hekka, where the selfservice unsubscription was not working. The unsubscribe link in mail and the profile config wasnt working. I got 1-2 Hekka promotion spam mails per day. Within the cancellation, I asked to delete my account and all my data after I got my money back... but my account is still existing. Ordernumber was provided to Hekka. Starting a promotion without stock (7 weeks time to get stock filled), collecting money and personal Data, thats unreliable and not trustworthy business. 2 Month later they start spamming my mail account again with 2+ Mails per day. They lie obviously on trustpilot... Otherwise my account and my mail address were not target of Hekka spam
Hi ShopperGer We really appreciate your feedback and we’re so sorry to hear this has happened. We have checked your order carefully and we are unable to provide you with the product due to out of stock, we have removed the product from our website for sale. Secondly, we have unsubscribed your email address and deleted your account on our website, so that you will not receive promotion email from us. We apologize for the inconvenience caused.
Poor quality and most items aren’t available. After receiving 2 of my 7 items, I tried to get a refund and cancel the other orders due to how misleading the picture was. I ended up with a choice to keep a crappy product I will never wear and a 50% refund.
Hi Rhonda, we are sorry for the inconvenience. Regarding the quality, we focus on offering products with excellent value for money, and this is recognized by our customers, we are sorry that they have not been to your liking. We are sorry to hear that you are not satisfied with our resolution. You are welcome to express your request and complaints via our support email. Can you provide your order number? Our after-sale team will offer you a right resolution in a fair way.
Brought 3 ladies tops after being told of delays and separate parcels finally arrived extremely disappointed thought I was ordering sparkly tops nothing sparkly about them they were plain thin material definitely not as represented in their advertising photos not worth even half the money. Do yourselves a favour strrr clear of this company
We're very sorry to hear you received the wrong product. Please don't worry, we will contact you by email to solve this problem. Can you provide the order number? Once we receive the information above, we will get back to you with an effective solution. We apologize again for any inconvenience caused and look forward to hearing from you.
We're very sorry to hear you received the wrong product. Please don't worry, we will contact you by email to solve this problem. Once we receive your feedback information, we will reply you with an effective solution. We apologize again for any inconvenience caused and look forward to hearing from you.
I ordered a coat to be told it was going to be delayed then week later it wasn't in stock now I can't even get hold of anyone I have sent messages and emails and getting nothing back. Will never use this website again
Thank you for bringing this to our attention, Kerry. We take our customer’s concerns very seriously. Can you provide the order number? We will do our best to solve the problem looking forward to your reply
I ordered a coat, they send me a completely different thing, I send them photos and then have being ironic. I told them that I will write review of what happened, they promised my money back which they never send.
Thank you for bringing this to our attention, Anitam. We take our customer’s concerns very seriously. We have carefully checked the refund status of your order, and we have refunded you to your original payment account, and we will send you the specific refund certificate by mail. If new details arise, please email us at [email protected].
I ordered my daughter a coat for Christmas and after 2 weeks asked how long it would be they said a delay then next email they sent saying wasn’t in stock and will be upto 5 days to come in so I got a refund a company shouldn’t sell a product unless enough in stock at the time poor service
Thank you for bringing this to our attention, Deborah. We take our customer’s concerns very seriously. We have checked your order carefully. You are buying our popular product, which is temporarily out of stock due to high demand. We will deliver the goods according to the order time. But sorry for not bringing you a good shopping experience. We have arranged for you to cancel the order and refund Thank you for your support and understanding
Item took weeks to arrive. Poor quality, will throw it in the bin/garabe/trash. No customer services. Feel like I have been misled. Misinformed and theft of my money.
Hi , we are sorry for the inconvenience. Regarding the quality, we focus on offering products with excellent value for money, and this is recognized by our customers, we are sorry that they have not been to your liking. Don't worry, we got your feedback. The team is contacting you to resolve this issue. If new details arise, please email us at [email protected].
I ordered a sparkly top and and there was nothing sparkly on it just plain material ,so disappointed 😞
Hi Datkhorse1960 We really appreciate your feedback and we’re so sorry to hear this has happened. There will be a little difference in the picture when it is taken. But don't worry, we'll try to fix it. Can you provide the order number? looking forward to your reply
Mi paquete llegó a Madrid hace 2 semanas y nadie me dice qué pasa con él. 4 veces he hablado con el servicio al cliente y siempre me dicen lo mismo, que espere. Y es que encima he pagado 600 euros por ello. Lo próximo que voy a hacer es avisar a la policía porque esto es claramente un fraude. Jamás confiéis en esta compañía. My package arrived my home town 2 weeks ago and nobody can tell me what's going on. 4 times I contacted the customer's service and they always gave me the same solution... wait. And I spent 600 euros in it. Next step is calling the police for committing fraud. Do yourself a favour and never trust this company.
Lamento haberte hecho esperar Te escuchamos, y ciertamente entendemos tus preocupaciones, Jorge Pradillo García. Tenga en cuenta que hemos reclamado el paquete a la empresa de envío y que rastrearán su paquete de principio a fin. Una vez que tengamos los resultados, tomaremos más medidas por usted. Le agradeceríamos que esperara de 5 a 7 días hábiles para recibir los resultados de nuestra investigación. Si finalmente no podemos localizar su paquete, le reembolsaremos su pedido. Gracias por su apoyo y comprensión.
I ordered a coat, they send me a completely different thing, I send them photos and then have being ironic. I told them that I will write review of what happened, they promised my money back which they never send.
Hello Anitam Sorry to bring you a bad shopping experience. Glad to hear that a resolution was provided for you, but you did not receive a refund. Please don't worry, for PayPal account holders, please allow up to 48 hours for the transaction to appear in your PayPal account, in rare cases, please allow3-5 business days for refund to be processed. If you don't have PayPal account, please allow up to 7-14 business days. The exact length of time is dependent on your card issuing bank. Can you provide the order number? I will verify the order refund status for you looking forward to your reply
I ordered a pair of shoes 6 weeks ago and have not received them they advised me when I enquired first to wait a bit longer that was 2weeks ago and now they are ignoring me.I spent £20 on them and now seem to have lost the money I advise anybody not to use this company because their customer service is rubbish Liz watts
Sorry to bring you a bad shopping experience. Please accept our sincere apologies for the delay in responding due to the increased volume of inquiries. We have verified that the team members have replied to you by email about the order issue you inquired about, please pay attention to the email information. Finally, due to the bad weather in the UK, the package delivery will be delayed, please contact the post office to get the package HERMES (evri) Contact 0330 808 5456 (Monday to Friday u>8:30am to pm/a>4:00, Sat 8:30am to 2:00pm)
for me it was the worst experience, I bought 3 products from their company in November, we are at the end of December and the products have not arrived
We want to help, but it seems we have no record of your account based on the information you have provided, Mihaela. Can you provide the order number? We will do our best to solve the problem for you looking forward to your reply
My phone order was supposed to arrive on 9th to 12th of December. It's now the 21st and it's still not here. i wrote tho customer support and they've been ignoring me (even though they answered me instantly when I had a question before buying.) Don't make the mistake of buying here, like I did. Update: My order number is 817051669896852. The support Just told me it's in transit, but the tracking shows that it flew out of Belgium a week ago and I don't live that far. It should be here by now, given the estimated anyway. I would change my Review if this were resolved properly, but simply telling me to wait in definitely whe. You're almost 2 weeks past the arrival date is not ok.
We apologize for the delay in responding due to high volume of inquiries. But don't worry, we will actively follow up and solve your feedback. Can you provide the order number? We will do our best to resolve looking forward to your reply
Ordered 3 items all were delayed so much I cancelled 2, the third item arrived! Certainly not as seen in the image and the quality was awful. They would only refund me half the item went straight to a charity shop. The customer service person was helpful cancelling my other items which was lucky as there is no returns option if you’ve bought items to try on
Hi Sarah, we are sorry for the inconvenience. Regarding the quality, we focus on offering products with excellent value for money, and this is recognized by our customers, we are sorry that they have not been to your liking. Secondly, if you need to return, we can provide you with a return address. Don't worry, we are following up on your feedback. Please pay attention to the mail If new details arise, please email us at [email protected].
I ordered 3 tops only 2 were sent. I have chased several times, won't be buying from them again!
Hi Mrs Tobin We really appreciate your feedback and we’re so sorry to hear this has happened. Can you provide the order number? We will do our best to resolve this issue look forward to your reply
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