Ultimate platform for CS2 players' experience! Proud to be the world's leading and most trusted platforms for CS2 case openings, boasting more than 15 million users globally and serving their needs since 2015.
Written by the business, not verified by us.Hellcase (hellcase.com) has a 3.1 out of 5 rating on OK.one, based on 853 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Customers appreciate the fast delivery of items and find the platform very entertaining for playing online games. Many consumers also mention that the support team responds quickly when assistance is needed. People frequently highlight the good choices available and enjoy opening mystery cases for fun. Some reviewers were not happy with withdrawal issues and difficulties transferring their winning items. Consumers additionally noted concerns about game odds and losing money on cases. People also expressed deep frustration regarding lower item valuations and sudden unexpected restrictions on their accounts.
Auto-generated from all reviews of this business. For reference only.Used the upgrader for 3 times with a 70%+ chance and did not receive a single upgrade only for the 4th time it have actually worked and i have tryed to upgrade knifes that cost around $60... for a 70% chance i dont think hitting those 30% can be that high 3 times in a row...
On our site is used random selection. If you don't like "upgrader" you can just open cases. Thank you.
i´ve opened cases on hellcase for around a year right now and i´ve literally never won. Sometimes i feel tricked but from another perspective, i´ts cool that you have daily free spins with random drop.
Thank you. On our site is used random selection. Play more and win! :)
25/100 for profit. its not bad..
Thank you! But why 25/ 100 ?
This wesbite is legit but firstly, everything is rigged, and there is no prieumium giveaway like what is said, I got premium and I dont get premium giveaways.
Please write to support - support.hellcase.com and we will try to help you.
Thank you! But why 3? (:
waiting on skin
Can you, please, write to our support - support.hellcase.com ? We will try to help you.
why are all skins like Queued? its appear icon of TRUSTPILOT and thats how i get here before some days the site was very good but now im not sure what to think
Please use our support system (support.hellcase.com) and write to us. We will help you!
Rolled a knife case, got a knife. Then when i tried to withdraw it, it keeps saying "queued" - there is no response from support and there is no awaiting trades. Suspecting this is a knife scam, since so many other people have tried this! I got a reply 6 hours after i opened a ticket, which actually is decent considering how many people are using it. She replied that due to many case openings some items may not be in stock, and depending how frequent the items are being rolled, the bots may not be able to handle the "buy/trade" requests they are getting. I never got my knife, i repetetly through 16 hours tried to send the item, but it was never "in stock". She told me she couldnt help me any further. I decided to sell the knife, and roll something else. This time i got a knife aswell, it said it was queued, aswell but this time i actually got the traderequests. I dont know wether its fishy or not, but its definetely not okay, "flashing" an item, that they cant trade you. In the end i got a knife so the experience was acceptable, but im NOT gonna use hellcase again, due to this doubtful experience.
Please write to our support and we will try to help you - support.hellcase.com
got a r8 revolder fade for 18 cent ;:D Edit It wont let me withdraw it :´(
Three o'clock I'm waiting for my knife! Currently no problem but the really not crazy! Still problems when it comes to big money!
Nice openning for csgo i love this website
I use Hellcase for all my CSGO skins, I find it the best. I get 20 dollars Pocket money every month and I only use it for Hellcase, I always looked forward to what cases I’m going to open I thought I could get Lots of skins like my first refill. I one hardened case and lost a bit of money. So I decided To open one more and guess what, I got the lowest item, and now I don’t have any money left. I wish there was something you guys could do to help me out.
Love hellcase just g2a is honestly horrible lost $200 to g2a only way I could get it back was chargeback and now I can't refill my balance on hellcase because i'm banned from g2a wish you guys would just switch to paypal or something :/ g2a support is horrible takes weeks for a good reply.
Please write to our support ([email protected]) again. Thank you.
Which error do you have? Please write to - [email protected] and we will help you.
stay away!!!!! have used this site for some time now, the daily free spin is a waste good look ever getting anything. when you do get a good skin from a case well guess what its not in there inventory, says come back in 2 hours still nothing came back every single day for about a week, oh WAIT STILL NOT GOT IT. the only good thing about this site in the upgrader but good look getting the skin. will not recommend to anyone, chances are i will not deal with this site again. shut it down
Please write to [email protected] and we try to help you.
dont use daily free reward as you wont get any item im doing it from over 2 month day by day and best i got was 0.03 balance FUK THEM.
On our site is used random selection. Play more and win! You get a free balance for opening cases and you are unhappy. :(
it wont let me add funds. I have added funds before but now it won't let me please fix this i would like to add funds so I can get more skins.
Please write to [email protected] and we try to help you.
Just try everything except Upgrader As by my perspnal experience, i stopped opening cases after upgrader was introduced. Out of 10 upgrades, that too highest chances (70%-72%), I win only 1. Yes, only 1. It wont be wrong to say its a scam
On our site is used random selection. Play more and win!
Please write to [email protected] and we help you.
Thank you very much! But why 3? :D
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