(50/50)
the site is okay. good chance for a good skin drop at low box prices (50/50) good luck my frinds :)
Reply from Hellcase2020-12-04
Hello Hans! Thank you for your review :)
About Hellcase
Data updated- Website
- hellcase.com
- Category
- Events & Entertainment
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 502 reviews
- Replies to negative
- 95% (318/334)
Do you own Hellcase? Claim this profile for free and start replying to reviews.
About this business
Ultimate platform for CS2 players' experience! Proud to be the world's leading and most trusted platforms for CS2 case openings, boasting more than 15 million users globally and serving their needs since 2015.
Written by the business, not verified by us.Is Hellcase legit?
Hellcase (hellcase.com) has a 3.1 out of 5 rating on OK.one, based on 853 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers appreciate the fast delivery of items and find the platform very entertaining for playing online games. Many consumers also mention that the support team responds quickly when assistance is needed. People frequently highlight the good choices available and enjoy opening mystery cases for fun. Some reviewers were not happy with withdrawal issues and difficulties transferring their winning items. Consumers additionally noted concerns about game odds and losing money on cases. People also expressed deep frustration regarding lower item valuations and sudden unexpected restrictions on their accounts.
Auto-generated from all reviews of this business. For reference only.What people say
gooooooooooooood
Reply from Hellcase2020-11-26
Hello! Thanks :)
Not transparent
Not transparent, very messy. Daily free only gives a few cents every time so it's kinda rigged. (Hellcase, if you could tell me the odds in that one, that would be cool).
Reply from Hellcase2020-11-23
Hello! Our Daily Free system has been created with an aim of giving each of our users (and we have more than 8 million) a chance to get something for free, even if it’s a small amount of money or one of the cheapest cases. Our large audience withdraws hundreds of dollars every day in Daily Free bonuses, and we think it’s beautiful. If you have some particular complaints and proposals, please contact our support team at support.hellcase.com, we’ll be glad to hear you out and make Hellcase experience better for everyone.
Don’t suggest. Wasted my time
It’s okay I guess but after putting £40 in and not having anything to show for it doesn’t show much. I did try get one skin sent to me which I ended up not getting on my account and didn’t go back to the website. The case battle also put me in the wrong one somehow so I had a $10 instead of a $2, which I lost.
Reply from Hellcase2020-11-18
Hello Thomas! We understand that you’re a bit upset about not getting something nice, but instant victory is never guaranteed. Sometimes you unbox an expensive item, sometimes it’s a cheap one, it’s all up to your luck. If you’re having some issues with skin withdrawal, feel free to contact support.hellcase.com, our team of professionals will be happy to assist you. As for the Case Battle, the rules are pretty simple: if you win a battle - you get 2-4x (depending on the number of participants) of what you spent, if you lose - you receive a cash back from the total amount of this battle. Hope that answers your questions. Best regards.
I took the premium and told you that we…
I took the premium and told you that we earn between 500-1000 € but I don't have them
Reply from Hellcase2020-11-12
Hello! €500-1000 is an estimation based on average index of what our Premium members earn. Even though our Premium cases are filled with nice items and the chances to win something pricy are way higher than when you open a regular case, unfortunately we cannot guarantee instant victory. It is still a game, and it’s up to your fortune whether you get the most expensive item from our Premium case. We wish you best of luck in opening cases on our website! 😉
wont accept multiple cards and if they…
wont accept multiple cards and if they do it only works through G2A, the credit card option doesnt work ever, EVER.
Reply from Hellcase2020-10-26
Good day. It can be a problem of 3DSecure. Write please to support, and we will investigate and help you.
Long crypto withdrawals.
Reply from Hellcase2020-10-09
Hi Sven, We don't have withdrawal to cryptocurrency.
Ban for nothing
The site is ok for opening cases and upgrading, but ban system is teribble. I played on this site 2 years and i withdrawed some skins but recently i got banned for multiple accounts. I was log with my account but on this account i got vac, so i decided to buy a new account and i logged with this account to deposit and play too. Next day i got ban for multiple accounts, but i don't use my last account now for daily free because of vac! 2 stars
Reply from Hellcase2020-10-06
Hi, You were banned because you used many accounts on the site. It is forbidden.
I won a m4 and i was very happy then i…
I won a m4 and i was very happy then i watched youtube videos how to withdraw it so i could use it in cs. I used a youtubers promo code and i was so happy. Until the text show up when i tried to withdraw it. It said "U have to refill balance to at least $1.9 to be able to withdraw" I really wanted that skin. It was not the coolest skin but i liked it i didn´t have any skins!
Reply from Hellcase2020-09-01
Hi Lloyd, To use all the privileges of the site, you need to replenish your account on the site once, and then you will be able to withdraw items to your Steam account. If you still have questions, write to us - support.hellcase.com Thank you!
The website itself is great yet one of…
The website itself is great yet one of the worst customer service experience.
Reply from Hellcase2020-08-30
Hi, What exactly did you dislike? Can you tell us more about what you could fix and become even better?
Fun site but i just lost over 100$ only…
Fun site but i just lost over 100$ only opening knife life and did not get any Good stuff! It only landed on control panel, decimator and fever dream.... and i havent won a single giveaway or anything...
Reply from Hellcase2020-08-30
Hi, I'm sad to hear that you didn't receive the items you wanted, but our site is using random selection.
This site is legit BUT...
This site is legit - not scam - and daily system is so good.skins are delivery fastly but...%98 you lose.I deposited 2 dollar today and i have 0.11 dollar and i dont have any skins now.1.80 dollar,1.70 dollar,1.60 dollar i m ok but 0.11... I know thats a game but it is usually lose game.
Reply from Hellcase2020-08-18
Hi, Makif We are very sorry to hear that you lost. But we also have a lot of people who win prizes and are very happy. All game mechanics are tied to random selection, and therefore some people lose, and some can get a significant profit. We will be glad if you play on the site, and in the future, you will win the desired item.
YOU CANT WITHDRAW
I opened some cases I didn't get any profit but then I upgrade and got up to 400€ so I want to cash out I waited and waited and nothing happened then after 30 minutes and tried to upgrade my skin to something I maybe could of cashout but ofc I lose.
Reply from Hellcase2020-07-27
Good afternoon, Leon. But why did you put 1 star? Upgrading is a game and you mightn't use it. If at the moment when you won - the item was not available, you could write to us in support (and we will try to help you) or exchange for a similar item and withdraw. I am sorry that you lost, but it is unethical for you to bet on 1 star only because of your lost in the upgrade.
Omg these bots form the reviews :))
Omg these bots form the reviews :)) Well i used hellcase and i still use it, i will not put money in it, ever. As I played and got some decent skins, i can tell it's ok, idk what to say when i see that hellcase is now dying, like it was a really legit site and everyone was enjoying it. Idk what to say when i see these reviews about hellcase, i don't know what to think anymore. I'm gonna play for free and try to get some $3 skins cuz yea. At least if they really hack your account, be sure that you have steam guard enabled, and change the password sometimes if you still play on the site.
Reply from Hellcase2020-07-23
Hello Darius, I would like to tell you that these are not bots but real users. Trustpilot doesn't allow to do fake reviews and rightly so. Also, you can write to each of the users who left their review and make sure that this is a real player on the site. As for your review. We try to please each of our clients, but it happens that some people lose. But we give a guarantee that each of our users will get a prize and will never leave with empty hands. About hacking accounts. We don't hack accounts - it's shameful, and we don't do that. Many scammers on the Internet position themselves as "administrators" of the site but aren't. On our site, it is indicated that you should beware of such people who write to you on Steam (we do not have "administrators" there). Never follow the link they send you - these are fake sites that started to steal the entire Steam account with a Steam Guard and all your data. We recommend enabling the two-factor protection option on our website (we have specially created this function to protect our users from hackers and fraudsters) and also deauthorize all devices in your Steam account and only then change the password in Steam. If you still have any questions, do not hesitate to ask and we will be happy to answer!
Bad site 🤥 Why always the fucin' G2A…
Bad site 🤥 Why always the fucin' G2A ????
Nice but expensive
I like the website very much i made about 2€. Only bad thing i got to say is now daily free need to deposit 5€
support sucks and i think the giveaway is fake...
i have written to the support that i haven't got an prize what i won and they send back the message that they have already added the item in my inventory and i haven't got any item to my inventory. then i sent a message to a support and they never answered to my message and i think the giveaway is fake trying to get people to the site and never giving the item. Fix your support hellcase...
I won a giveaway at Facebook by…
I won a giveaway at Facebook by hellcase.com. I needed to wait 3 days to receive my item,and to contact with this guys are little bit annoying because they don't respond to you. But after contact with support,I got my item. So I can say these giveaways are legit,but you need to wait like 2-5 days to receive your prize :)
I Won a giveaway and after they…
I Won a giveaway and after they messaged me that i won and asked me for info they didnt reply to my info
I spend 77usd on a case called knife…
I spend 77usd on a case called knife case which is confirm a knife. I did that and got a knife. After winning,i been waiting for the knife for 2 days. Support did reply but their answer is item unavailable and all. I am still waiting . As for now i do not know am i scam or if i am getting my knife.
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