Hello Alpha (helloalpha.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
J
JJ美国 · 3 reviews · Experienced 2026-01-20 ·
★★★★★
Hello Alpha is going downhill
I feel like Hello Alpha was so much better back then. Now the communication seems to have gotten worse. I am having a hard time getting a simple refill for my medication. It used to never be this hard. I was prescribed a 3 month supply of meds from here 3 months ago and I really like the medication. It has helped with my extremely heavy periods. Last week I submitted a return visit for $15 and asked for a refill. Dr Fawn Townsend is refusing to prescribe me the meds. It has been days of going back and forth with Dr Fawn Townsend. I told her the meds I want a refill for has helped so much and she dosen't care. She is doing anything to not prescribe me the meds. She is trying to get me to see an in person provider for a cervical cancer screening, pregnancy testing, blood work including a CBC, coagulation screening, thyroid screening, anemia testing, pelvic exam, transvaginal ultrasound, and possibly get an IUD. LOL this lady is ridiculous I am not about to have all of that done. Like this is a joke right? She wasted my time and I'm so mad. The whole point of me using Hello Alpha is so I won't need an in person provider. I'm not sure why this lady is making it so hard. Luckily I found the same medicine online without a prescription. It's more expensive but worth it. I am done with Hello Alpha for good. You guys lost a long time customer. They also said they will not give me a refund. Looks like I'm going to have to file a chargeback with my bank. Before you pay anything just know they won't give you your money back no matter what. Sadly after years of using Hello Alpha I have to find a different service. It shouldn't be this hard to get a simple refill. Back then I used to request refills from here and it would be so fast and easy. It is sad to see how bad this company has gotten.
I love how easy Hello Alpha makes treatment consults. Awesome solution for a working parent trying to prioritize health and wellness. My provider Taryn is very supportive and knowledgeable!
Reply from Hello Alpha2026-01-15
Hi Laura,
We are so glad to hear you're loving the convenience of Hello Alpha! Providing affordable, accessible healthcare is exactly why we do what we do. Thank you for choosing us for your healthcare needs!
I love hello alpha, it is so much easier than telehealth or in person doctors' visits. I just fill out a questionnaire and get my birth control and anti-depressants delivered straight to my house.
Reply from Hello Alpha2026-01-15
Hi Crystal,
Thank you for sharing your experience! We believe healthcare should fit into your life, not the other way around. It's wonderful to hear that our delivery service and online consultations have saved you time and made your experience easier than a typical in-person visit. We appreciate your support!
Hello Alpha offers a modern and approachable way to handle personal health needs. The platform is easy to use, and the care feels discreet and well thought out. It’s a convenient option when you want support without unnecessary complications.
N
NatalieGR · 2 reviews · Experienced 2025-12-08 ·
★★★★★
They charged me for a month of…
They charged me for a month of consultations, accepted my intake form (which they didn’t read properly), denied to treat me (for a reason that makes no sense) despite accepting my intake form, and then said I couldn’t get a refund for the month of consultations I paid for.
Reply from Hello Alpha2025-12-08
Hi Natalie,
We are very sorry about your experience. Please message our support team directly via your secure support thread so we can look into what occurred with your intake, treatment denial, and billing, and work toward a resolution.
They always are considerate of my needs. Very quick responses.
Reply from Hello Alpha2025-12-08
Hi Marie,
This is great feedback to receive! We are so glad that you feel our providers are considerate of your needs and are responding quickly. We look forward to continuing to support you!
Wonderful and simple experience. Highly recommended.
Reply from Hello Alpha2025-12-08
Hi Ruth,
Thank you so much! We are delighted to hear you found your experience 'Wonderful and simple.' Making healthcare efficient and easy for our patients is our top priority, and we appreciate your strong recommendation!
Hi,
Thank you! We are thrilled to hear you've had a 'Fantastic experience, every time' you use us. Consistency and reliability are top priorities for the team, and we appreciate you recognizing our efforts!
hello alpha has been life changing for me. it is so convenient to complete your visit online rather then scheduling appointments and having to leave work early to accommodate the office hours. It is a bit pricey per month but totally worth it for me.
Reply from Hello Alpha2025-12-08
Hi,
Thank you for sending this kind feedback. Hearing that Hello Alpha has been life-changing for you and that the convenience is worth the monthly cost is truly fantastic news for our team. We understand that pricing is always a factor, and we strive every day to ensure the value—especially the time and stress saved by avoiding traditional office visits—makes it worthwhile for you.
We are here for you whenever you need us!
PA Taryn F has been a wonderful provider. Very attentive and really listens to you. Support staff is very responsive and helpful.
Reply from Hello Alpha2025-10-30
Hey Zac,
That is wonderful feedback! We are so pleased to hear that PA Taryn F has been a wonderful and attentive provider who truly listens to you. It’s also great to know that our support staff has been responsive and helpful.
Thank you for sharing your positive experience!
I love that they are fast, responsive and timely on questions, and prescriptions, and just anything you may need.
I have recommended Alpha to many friends!
Reply from Hello Alpha2025-10-30
Hey,
That's wonderful feedback! We are thrilled to hear that you love how fast, responsive, and timely we are with your questions and prescriptions. Thank you for being a loyal patient and for recommending Alpha to your friends—that is the highest compliment we can receive!
Hey John,
That is fantastic to hear! We are delighted that you found our service easy to use and appreciate our quick response time. Thank you for the positive review!
10 out of 10 experience always with Hello Alpha. They are an excellent and legitimate telehealth provider. I have been using them for quite a while now and I find them to be highly responsive and extremely convenient. They are very easy to communicate with also. And I always get a domestic provider. Highly recommend.
Reply from Hello Alpha2025-10-30
Hey Renee,
Thanks so much for the positive review!!
They don't accept Medicare or Medicaid and found them as very condescending just looking to get paid. The website is outdated and also when you sign up for SMS and email notifications they never come. You have to log in to see whats going on.
Reply from Hello Alpha2025-10-30
Hi,
We are sorry about your experience. We will look into the further to see if we can improve on our end.
Always have a great experience with them. Highly recommend!
Reply from Hello Alpha2025-09-26
That's wonderful to hear! We are so pleased that you consistently have a great experience with our team and that you would highly recommend us. Thank you for the fantastic feedback!
Would not renew my prescription unless I recieved pelvic scan.
I explained I was only renewing my script for estradiol but they refused.
They also refused a refund for my subscription, and requested I cancel my dispute with my cc. Which of course I did not.
A consistently positive experience with their providers across a variety of needs. I have recommended their services to friends that are also pleased with their experiences.
The only less than positive interaction I've had was attempting to reach out to them to ask a general question not related to a current "visit" - it is extremely difficult to get in touch with them outside of a specific service being provided, and I did not receive a response to the e-mail I sent through their system - the only way I found to attempt contact.
Reply from Hello Alpha2025-09-02
Hi Bridget,
Thank you for sharing your feedback with us. We're so pleased to hear that you've had a consistently positive experience with our providers and that you've felt confident enough to recommend our services to your friends.
We also sincerely appreciate you bringing your other concern to our attention. We apologize for the difficulty you experienced in trying to reach us for a general question and for the lack of a response to your email. We understand how frustrating this is, and it is certainly not the level of service we aim to provide.
Your feedback is invaluable and will be used to help us improve our contact process for questions not tied to an active visit. We want to ensure that all our patients feel heard and can easily get in touch with us whenever they need to.
