Hello Alpha (helloalpha.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-12.
Very easy process. Everyone is always very helpful. Great experience.
Hi, That's great to hear! We're so glad that you found the process easy and that our team was able to be helpful. Thank you for sharing your positive feedback about your experience with us!
Hello Alpha has been amazing! I’ve been a patient for over 2 years and every provider that’s assisted me has been excellent and professional. I’m able to message concerns or questions and the team always provides a prompt response.
Hi Paula, That's so great to hear! We're thrilled that you've had such a positive experience with Hello Alpha over the past two years. We're proud of our team of providers and their commitment to being excellent and professional, and it's wonderful to know that you feel supported by their prompt responses. Thank you so much for your trust and for taking the time to share your feedback!
The practitioners have been super responsive. They get a five-star! However, I joined about 2 years ago as one of the first batch of customers. I believe the cost was $35 a month. That has almost tripled in the last year. Additionally, it would be really helpful if we could get receipts when you charge our card. I have had to go to your customer service to get those and some of us are going to turn them into FSA.
Can we provide receipts? @fawn
You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can trust. By staying with one practitioner I can upload my current xray and labs and vital signs . Many of these labs , vital signs and even xray I can have locally unconnected to a clinic at affordable rate..so ALPHA uses team work .this Alpha is perfect for many who have no outside insurance on fixed income.
Hi Prizm, That's wonderful feedback! We're so pleased that you've had such a personal and trusting experience with Alpha. We believe that continuity of care with one provider is crucial, and it's fantastic to hear that this has made a difference for you. We also appreciate you highlighting how our model, with the ability to upload labs, vital signs, and even X-rays, makes quality healthcare accessible and affordable, especially for those on a fixed income or without traditional insurance. Thank you for recognizing our commitment to teamwork and for your trust in our service!
Well it has changed my life. The food noises have stop and I have lost weight!!
Hi Nancy, That's incredible! We're so happy to hear that your life has changed for the better. It's wonderful that you've experienced a stop to the "food noise" and have been successful in your weight loss journey. Thank you for sharing such a powerful and positive update!
It has been the best weight loss effort I have ever done and great support
Hi Ruth, That's fantastic to hear! We're so pleased that your weight loss efforts have been successful and that you've felt well-supported throughout your journey. Thank you for sharing your wonderful feedback!
Management team is amazing. Great company to work with.
Hey Kay, I appreciate you taking the time to share your feedback! We're so glad that you've had a positive experience with our management team and that you enjoy working with us. Thank you for your kind words!
I have always had a great experience with Hello Alpha. Questions are always answered quickly. When I have needed refills, the doctor always responds within a few hours even on the weekend. I am very appreciated for this service.
Hi Chandis, That's wonderful to hear! We're so thrilled that you've consistently had a great experience with Hello Alpha. It's fantastic to know that your questions are answered quickly and that our providers are so responsive with refills, even on weekends. We truly appreciate your kind words and are so glad we can provide a valuable service for you!
We are important to them and they are willing to be important to you
Hi Antonio, Thank you for your thoughtful words! It means so much to us to know you feel valued — because you are. We're committed to showing up for our patients with the care and attention you deserve.
Complete lack of transparency in billing and services provided. They not only charged me for a service I NEVER used because they could not help me, but they would not refund my money. I would NOT recommend giving any money to this company.
Hi Kate, I am very sorry about your experience. I will look into your case and follow up with you in your support thread.
I love the convenience of Hello Alpha. The physicians and assistants are very helpful.
Hi Oris, We’re so glad to hear you’re enjoying the convenience of Hello Alpha! Thank you for the kind words — our providers and care team are always here to help and truly appreciate your support!
Laura was great. Always very helpful.
Hi George, Thank you so much for your kind words! We’re thrilled to hear that Laura was able to help — she truly cares about making sure our patients feel supported. We’ll be sure to pass this along to her!
Very user friendly and the doctors are knowledgeable
Hi, That's wonderful to hear! We're so pleased that you find our service very user-friendly and our providers knowledgeable. Thank you for sharing your positive feedback!
With or without insurance this is one of the best services. It’s quick and easy. I have used it to get migraine medication which is life. Hanging since they are debilitating. I have also used it to get valtrex for cold sores and anyone who takes it knows the quicker you start the better off it is. I do it all via messaging. I cannot recommend this high enough. One of the very best medical interactions there is. Saves a whole lot of money.
Hi Julie, That's absolutely wonderful to hear! We are so thrilled that you find our service to be one of the best, quick, and easy, whether you're using insurance or not. It's incredibly rewarding to know that we can provide life-changing relief for your migraines and efficient support for cold sores, all conveniently through messaging. Your high recommendation and feedback about saving money truly mean a lot to us! Thank you for sharing such a fantastic experience.
Fast, easy, caring professionals. I was recommended Hello Alpha and I couldn't be happier with the service I receive each month.
Hi, That's wonderful to hear! We're so pleased that you find our service fast, easy, and delivered by caring professionals. We truly appreciate your recommendation and are thrilled that you're happy with the service you receive each month. Thank you for choosing Hello Alpha!
Hello Alpha is great. I use it for weight loss but I have also used for skin care and uti's. Very prompt and great medical people to converse with!
Hi Karen, That's fantastic to hear! We're so pleased that Hello Alpha has been a great resource for your weight loss journey, skincare, and even UTIs. It's wonderful to know you find our service very prompt and our medical team great to converse with. Thank you for your kind words!
My provider, Martha Pedersen, was excellent. Would highly recommend to anyone.
Hi, That's wonderful to hear! We're so pleased that Martha Pedersen, NP provided you with excellent care and that you would highly recommend her. Thank you so much for sharing your positive feedback!
Hi, That's wonderful to hear! We're so pleased that you found our service efficient and responsive. Thank you for taking the time to share your positive feedback!
Prompt, yet thorough, care of my illness. Very happy with the care I received.
Hi, That's wonderful to hear! We're so pleased that you found our care to be both prompt and thorough, and that you are very happy with the experience. Thank you for sharing your positive feedback!
My experience was made great by my Doctor Who is understanding. I was able to get the medication that I needed to assist me to go back to my daily living.
Hi, That's wonderful to hear! We're so glad that your doctor was understanding and that you received the medication you needed to help you get back to your daily living. Your positive experience is exactly what we strive for, and we truly appreciate you sharing it!
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