Hello Alpha (helloalpha.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-12.
I had this membership when it was $40 a month. At that time, I was able to get what I wanted sent where I wanted. I realize things have changed as far as what prescriptions are available but at my most recent visit, at $80, I was told I had to have my prescription sent to their preferred pharmacy. They also tried to push the “3-month” plan. I told them I wanted my pharmacy, as it asks where I’d like my medications sent and was told they were unable to do that. Of course, the price at their pharmacy was more than I was quoted at my pharmacy. Needless to say, I cancelled my membership. Also got the prescription I wanted to the pharmacy I wanted at a much better price. Save your money and go elsewhere. They are just like the others now, looking to make a quick buck.
Reply from Hello Alpha2025-04-07
Hi,
Thank you for sharing your feedback—we’re sorry to hear about your frustration and truly appreciate you taking the time to let us know about your experience.
To clarify, we use a specific compounding pharmacy for certain prescriptions due to the strict safety, quality, and regulatory standards they follow. This partnership helps ensure consistency in dosing, reliable medication sourcing, and safe handling practices that align with our clinical protocols. While we understand the desire to use a preferred pharmacy, we prioritize patient safety and medication integrity above all.
As for the multi-month plan, our goal is to provide options that offer both convenience and cost savings over time—but it’s always your choice, and we respect that.
We’re sorry to see you go, but we hope you continue to receive care that feels right for you. If you have any questions or would like to share more, feel free to reach out to our support team through your patient portal.
Wishing you the best,
The Hello Alpha Team
D
DAVID · 1 review · Verified · Experienced 2025-03-07 ·
★★★★★
Quick great service
Quick great service, was able to get responses back quickly. They were able to address any concerns I had in a timely manner.
Reply from Hello Alpha2025-04-07
Hi David,
Thank you so much for your kind words! We're so glad to hear you had a smooth experience and that our team was able to address your concerns quickly. We're always here to help!
L
LucKE?DFgz · 7 reviews · Experienced 2025-04-07 ·
★★★★★
Misleading the Suffering
I spent $79 dollars for this service for mental health. I spent the better part of an entire hour entering in all the required information. When I tried to enter in the information on my Medicaid card, it wouldn't take. The mental health system where I'm at is absolutely AWFUL and I've threatened suicide MANY times because I'm not getting the help I need. So I decided to go AROUND Medicaid by paying the $79 out-of-pocket each month to get the mental health services I DESPARATELY needed from Hello Alpha.
I paid $79 a month to Hello Alpha, which claims that they are all about inclusion. I spent 45 minutes online at their website filling out forms so that I could have my "visit" with a counselor, which seemed to be what they offered since they used the word "visit."
After answering all the questions, it asked me if I wanted to use a Medicaid card. I checked "no." I wanted to pay the $79 a month out of pocket because all the counseling clinics that I've been to in the state of Georgia where I now unfortunately live are AWFUL.
However, the next page at the site prompted me to enter my Medicaid card. I don't know why because I clearly checked "no" when I was prompted. They didn't take Medicaid, so obviously it didn't work. I just wanted to pay the $79 to get around Medicaid so that I would get the help I need so I didn't feel like committing suicide anymore.
After this disappointment, I pleaded my case to them in an online message because they never have anyone to speak to on the phone. When I finally got a reply, I saw that they left a voicemail and I called them back.
They said that they don't take Medicaid, but if I paid the $79 a month I could get in. After some more conversation, she told me that they DON'T do counselling-- ONLY medication management. I told her that Hello Alpha was sending the message that they have counselors and that they are all about inclusion. I said that not offering counseling and only medication management isn't very "inclusive," especially noting that they don't treat people who suffer from Borderline Personality Disorder AT ALL. How the hell is that "inclusive?"
In the end she apologized and mentioned a couple other online resources that I could try, but she said she doesn't know if they accept Medicaid and if not, she didn't know how much it would cost. How does that help ME?
In the end I faced the usual situation-- Having to start ALL OVER AGAIN to look for help that may not be available to me (AGAIN) and that I possibly CANNOT AFFORD (AGAIN). To sum up, Hello Alpha has misleading language on their website that leads those wanting help astray, which is a cruel tease for those at the end of their rope.
Reply from Hello Alpha2025-04-24
Hi,
Thank you so much for taking the time to share your experience and for speaking with me directly on the phone. I sincerely apologize for the confusion and frustration you encountered with our services, especially given the difficult circumstances you are facing with the mental health system in your area.
I understand how upsetting it must have been to spend time filling out our forms with the expectation of receiving counseling services, only to find that we currently focus on medication management. I truly regret that our website's language led you to believe otherwise, and I've already shared your feedback with our team to ensure we clarify our service offerings to prevent similar misunderstandings in the future.
As we discussed, I have processed a full refund of your payment. I also hope the telehealth service options and affordable alternatives I shared will be helpful in your search for the support you need, and I sincerely apologize that I couldn't provide more specific information regarding their Medicaid acceptance and costs.
Your feedback is incredibly valuable to us as we strive to improve our services and ensure clear communication. We are committed to learning from this experience and making necessary adjustments. We truly wish you the very best in finding the mental health support you deserve.
Insurance wouldn’t cover medicine. Asked them to prescribe me a medication that was covered under my insurance and they refused. Waste of $80 and was told they wouldn’t refund my money. I DO NOT RECOMMEND!
Reply from Hello Alpha2025-04-07
Hi Joston,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when insurance doesn’t cover a prescribed medication. Our clinicians work hard to balance clinical guidelines, patient safety, and treatment effectiveness when determining the best options. While we strive to support patients in navigating insurance issues, not all medications have equivalent alternatives that are clinically appropriate or available through insurance.
As noted in our policy, we’re unable to offer refunds once a medical consultation has been completed. However, we’d be happy to revisit your treatment plan and discuss any potential next steps if you'd like to continue the conversation. Please feel free to message us through your patient portal.
We appreciate your feedback and hope to better support you moving forward.
c
customer · 4 reviews · Experienced 2025-03-09 ·
★★★★★
Feels Like a Bot Service — Waste of Time. Money, & Energy
Feels Like a Bot Service — Total Waste of Money
This was an absolute waste of money. Hello Alpha made me feel like I was talking to bots, not real healthcare professionals. There is no guidance, no clarity, and no real support — just vague messages from nurses who seem to copy-paste replies that don’t even address your actual questions.
They do not have doctors available so dont expect your plus membership to be comprehensive or even provide referrals, only nurse practitioners, and even then, they don’t advocate or guide you through anything. There is no transparency, preparation, no explanation of what to expect, nothing sent by mail or email, just short messages that leave you completely confused about what’s happening.
When my insurance didn’t cover the medication, I was told to “do the appeal myself” — no help, no roadmap, no documentation unless I begged repeatedly. I was left completely on my own with zero support, a complete wate of time, funds, and energy. They did nothing for me — literally, nothing.
This program is disorganized, robotic, and deeply disappointing. If you're looking for real healthcare support, this is NOT it. You’re better off finding an actual doctor or specialist who will take the time to care.
Avoid this service. They take your money and leave you hanging.
Hello Alpha, more like Goodbye Beta. I would NEVER recommend this sham so called service.
Being a medical professional means educating, supporting, and simplifying complex issues for patients — but Hello Alpha did none of that. They don’t care. It’s a subscription mill, not real care. Avoid at all costs.
Reply from Hello Alpha2025-04-05
Hi,
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. Our goal is always to provide compassionate, high-quality care and support, and we’re disappointed to hear that we fell short of that for you.
We understand how frustrating it can be to feel unheard or unsupported, especially when navigating complex issues like insurance coverage. We’d really like the opportunity to make this right. Please reach out to us through your support thread in the patient portal so we can review your case in more detail and work toward a resolution.
Your feedback is incredibly important to us, and we’re committed to doing better.
The doctors really take their time with answering all of your questions. And most appreciated they don't judge you like other providers
Reply from Hello Alpha2025-04-04
Hi,
Thank you so much for your kind words! We're glad to hear that you feel heard and supported by our providers. Providing compassionate, non-judgmental care is our priority, and we truly appreciate your feedback! 💙
It's just really nice to be able to have access to the kind of medications you shouldn't have to sit in a doctors office for. I don't want to have to do a Tele-Med every month either. You guys are very convenient, and a valuable resource. Thank you!!
Reply from Hello Alpha2025-04-04
Hi DJ,
Thank you for your thoughtful review! We're so glad to provide a convenient and accessible way for you to get the care you need. Your support means a lot to us, and we’re here whenever you need us!
I like the fact that there is a very quick response to questions and request. The entire experience is seamless
Reply from Hello Alpha2025-03-25
Thank you for your kind words! We're thrilled to hear that you had a seamless experience and that our team was able to respond quickly to your questions and requests. Providing efficient and high-quality service is our top priority, and we truly appreciate your feedback. Thank you for choosing Alpha!
J
Jen · 1 review · Verified · Experienced 2025-02-14 ·
★★★★★
Well we had some problems getting the…
Well we had some problems getting the medicine in a timely manor so not sure if it was us switching to 3 pharmacy lol or if it was just each of the pharmacy issues ...but over all as far as the doctor telehealth appointments all that was a very easy process as I am kind of old school I guess u could say and they both were easy for me to do!
Reply from Hello Alpha2025-03-25
Hi Jen,
Thank you for sharing your experience! We understand that delays in receiving medication can be frustrating, and we appreciate your patience as you navigated the pharmacy changes. We're glad to hear that the telehealth appointments were easy for you and that the process felt smooth overall.
Experience was great love the service excellent providers
Reply from Hello Alpha2025-03-25
Hi Veronical,
Thank you for your kind words! We're so glad to hear that you had a great experience and that our service and providers met your expectations. Your feedback means a lot to us, and we look forward to continuing to support you!
no help only took my hard earned money very poor customer service . Do not recommend this company
Reply from Hello Alpha2025-03-10
Hi,
We’re sorry to hear about your experience and appreciate your feedback. Our goal is always to provide the best possible service and support to our patients. We strive to ensure that every patient receives the care and assistance they need. We would love the opportunity to discuss your concerns further and see if there’s anything we can do to improve your experience. Please reach out to our team through your support message thread in your account.
K
Kelly · 1 review · Verified · Experienced 2025-01-27 ·
★★★★★
Fast responses, thorough communication!
Affordable program. The providers are thorough, helpful and responses are quick. Very happy with Hello Alpha.
Reply from Hello Alpha2025-03-10
Hi Kelly,
Thank you so much for your kind words! We're thrilled to hear that you’ve had a great experience with our program and providers. Providing thorough, helpful, and timely care is our top priority, and we’re glad to know we met your expectations. We appreciate you being a part of the Hello Alpha community!
Always quick responses and always there to answer my questions
Reply from Hello Alpha2025-02-27
Thank you so much for your kind words!
We’re thrilled to hear that you appreciate our quick responses and commitment to answering your questions. Your trust means a lot to us, and we’re always here to support you.
Thanks again for your feedback!
Had an appointment and was given medication options, I took some time to research the drugs and gather data on what medication to proceed with. I then messaged back and the physician now wants me to do an appointment all over again which means I have to be charge again. I already was charged for appointment and was given medication options. I should not have to visit physician again. There has been no changes in my medical history. No need to see physician again.
Reply from Hello Alpha2025-02-27
Hi Joseph,
Sorry for the confusion on this. We wanted to clarify that since you’re on a membership, this visit was included at no additional cost. You do get 4 visits a month with the membership plus. Although nothing was prescribed during your last visit, repeating the visit is necessary since it’s been over two weeks. This helps us accurately update your chart and ensures that the dates for when prescriptions are started are correct. This approach maintains clear and accurate medical records.
We appreciate your understanding, as this is done to prioritize your safety and maintain accurate documentation.
If you have any further questions, feel free to reach out.
Hello Alpha’s weight loss program is top notch! I have lost 35 pounds so far. Their team of doctors, nurse practitioners, and support staff is amazing! They keep in touch with you on a monthly basis and provide you with everything you need to reach your weight loss goals!
Reply from Hello Alpha2025-02-27
Hi Frankie,
We’re thrilled to hear about your success with Alpha’s weight loss program—35 pounds is an incredible achievement! Our team is dedicated to supporting you every step of the way, and it’s wonderful to know you feel well cared for.
Keep up the great work, and thank you for trusting us on your journey!
L
Laura · 3 reviews · Verified · Experienced 2025-01-20 ·
★★★★★
Great service. Worth it!…
I’ve had a really good experience with the service. They have responded to my information and requests very quickly.
Reply from Hello Alpha2025-02-21
Hi Laura,
Thank you for sharing your experience! We’re glad to hear that our quick responses and service have met your expectations. We’re here to support you whenever you need us!
Hi,
Thank you for your feedback! We're glad to hear that you found the process quick, easy to use, and comfortable. We're here to support you every step of the way!
This has made my weightless journey so effortless. The program is so personalized and there is never a wait when needing to ask questions or following a visit.
Reply from Hello Alpha2025-02-21
Hi Victoria,
Thank you for your wonderful feedback! We’re thrilled to hear that our personalized program has made your weight loss journey easier. We’re always here to support you every step of the way!
P
Pierre · 4 reviews · Experienced 2025-02-05 ·
★★★★★
I’ve been with hello alpha for 2.5…
I’ve been with hello alpha for 2.5 years on glp-1 medication. During that’s time one provider was prescribing me 90 days of medicine and I would see them like every 3 weeks. So my medicine had build up and I had extra refills at the pharmacy. So around May of 2024 I decided to just continue refilling my prescriptions and not visit with a provider so I wouldn’t have a monthly fee. So I came back that November and had labs ready to show them. All of a sudden my A1C was too low and they took me from 15mg to 5mg because they haven’t had any contact with me. So I’m not happy about this but hey I built a relationship with this telehealth company so I just have to build my way back up right? So during my 3 months on 5mg I ask for an increase I kept getting denied and then saying my A1C was too low. My PCP where I go in for office visits didn’t have a problem with my labs and mind you my A1C has been as high as 12. They have all the labs paperwork and my A1C has been 4.5 on average for the last 1.5 years. Soo now I’m out of medicine I’ve gained 20lbs and they feel like I need to try metformin. That does not work for me either. I’ve wasted time and money and I felt like this was my online provider for these meds. There is no doctors you can have conversation with only nurse practitioners and they follow one another’s remark. I’ve tried to find ways to speak to a higher authority but no luck. I don’t recommend you using the online service for long term. Maybe to get started but follow up with a physical provider who can keep up with your progress. I have to look for another provider because recently I’ve changed insurance and my old pcp doesn’t except it. So I’m doomed.and the support thread doesn’t work. They still have the last say. You can not talk to anyone but the nurse practitioners. No help whatsoever. I’ve emailed customer service and no respond. I asked how to file a complaint and no respond either.
Reply from Hello Alpha2025-02-11
Hi Pierre,
Thank you for sharing your experience. I understand how frustrating this situation has been for you. While treatment decisions are based on clinical guidelines and safety protocols, I know it can be disappointing when they don’t align with your expectations. If you’re looking for alternative options,Please reach out in your support thread so we can guide you in the right direction.
had a sinus infection. told the provider that i had yellow mucus and a severe headache with a history of sinus infections every year. no medication given. went to a walk in for medication.
Reply from Hello Alpha2025-02-11
Hi Kelly,
I’m sorry to hear that you weren’t able to get the treatment you were hoping for. Clinical decisions are based on guidelines, but I understand how frustrating it can be when you're not feeling well. I hope you're on the mend now, and if you need any further support, please don't hesitate to reach out in your patient portal.
