Hello Alpha (helloalpha.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-12.
Hi, We are sorry about this. Please reach out to us in our support message thread so we can assist you. We aim to provide high quality patient care so we would like to make sure you are receiving a response.
It was quick and took care of my sinus infection.
Hey Diane, Thanks so much for writing a review for us! We are so glad we were able to help take care of your sinus infection!
Alpha medical is my primary doctor. I definitely recommend them. They're quick on responses and they're always there to answer questions. Highly recommend them 😊
Hey Maria, Thanks so much for taking the time to write us a review! We are so glad that you are our patient and that our providers are providing you great care! Thanks for the recommendation :)
Joining was easy, and the provider response was faster than expected.
Hey Stacey, Thanks for leaving us a review! We are glad that your experience we easy and fast!
I love using alpha for simple medical problems. The response time is fantastic
Hey! Thanks so much for leaving us a review! We are glad that we are able to provide fast and accessible healthcare!
Best Tele-Health company online. Customer Service is 5 stars. I get my meds quickly. The website is user friendly. I've used other telehralth sites and this is the best one.
Hey Kim Thanks so much for leaving us a great review! We appreciate the time you took to write this! We are glad that you have had a great experience!
Using hello alpha is easy and keeps me out of dr offices
Thanks so much for writing us a review! We are glad your experience has been great!
I had always had good, convenient service until recently. The whole reason i paid for this monthly service was convenience, so I didn't have to drive to the dr office, wait for appointments, ect. Recently, I just needed a simple steroid pack. (Which i had previously got with no issues before) The dr who got assigned to me apparently thought a steroid pack (that i needed to help give my immune system a boost to get over something) was "extreamly dangerous" and told me I needed to wait weeks to see a specialist just to get a steroid pack.
Hi Kayla, Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback, as it helps us understand where we can improve and better serve our patients. We are sorry to hear that your experience did not meet your expectations and we'd like to assure you that your satisfaction is very important to us. Our goal is to provide every patient with compassionate and high-quality care. Please know that we are taking your feedback seriously and looking into this.
I love Hello Alpha! Very prompt responses from staff and prescription call ins!!
Hey Jenni, Thanks so much for taking the time to write a review! We are glad that you had a great experience!
I had a horrible experience with this location and its staff. My 17-year-old son desperately needed to talk to someone about his depression and anxiety. I was referred to this location by TRICARE Prime, and I requested a virtual visit for my son, considering his busy schedule with sports and senior-year commitments. Our first meeting with Nicole Dandridge was scheduled for 3 PM. My son logged in and waited. After 23 minutes, he reached out to me, concerned that he hadn’t seen anyone log in and worried about the connection. I logged in on a separate device and could clearly see that he was there, but Ms. Dandridge was nowhere to be found. I called the office, and they told me there was nothing they could do, mentioning that it must have been a technical issue. My son waited another 20 minutes, but still nothing. I eventually told him to log off. Three and a half hours later, I received an email from Ms. Dandridge asking to reschedule. I responded, asking what had happened. She informed me that there is a 10-15 minute grace period for virtual calls. However, we had waited over 40 minutes, which is more than sufficient time. Shortly after, she called my son, but when I didn’t answer, she was rude to him and hung up. Given the sensitivity of this situation, I would have expected better handling and professionalism from the staff. I would not recommend this location to anyone seeking psychiatric help.
Hey April, I think you completed a review on the wrong company. I believe you were looking for alpha psych services. We do not treat minors on our platform and we do not have any employees working with us by the name you provided. I am sorry about your experience with that company.
Quick, lots of information.
Hey Jennifer, Thanks for the review!! We are glad you had a great experience!
Hey! Thanks so much for the review! We’re happy to know you had a good Hello Alpha experience. It’s our mission to provide high-quality and convenient care for all our patients.
This is a really convenient option for medical care. They are very prompt at getting back to you. I've been using them for years and whenever I need to address medical concerns outside of birth control I am surprised to find they help treat them as well, and within a matter of just a few hours my prescription will be available at the nearest pharamacy. Highly recommend for ease of use and convenience.
Hey Madison, Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our service over the years. It’s great to know that we’ve been able to assist you and provide quick access to prescriptions. Your recommendation means a lot to us, and we look forward to continuing to serve you!
Just that they listen to you and help you decide what the best route for your health
Hey Marlene, Thanks so much for leaving a review! We’re happy to know you had a good Hello Alpha experience. It’s our mission to provide high-quality and convenient care for all our patients.
Hey! Thanks so much for the review! We are glad that you had a great experience!
this company will not submit a prior authorization, rather defer to you "cloud top health" and they refer you back to Hello Alpha. Please look at reddit to confirm this & avoid! Sham healthcare
Hi, We are very sorry for the confusion on this. We have reached out to you in your patient portal to resolve this issue. Again we are very sorry about this.
Complete fabrication of what they can offer in reference to the advertised drug Mounjaro. They do not process prior authorizations. I would like to request a refund immediately as it has been less than a week, and I have no desire to utilize this company.
Hi Marcia, We do process prior authorizations and we can prescribe Mounjaro. Please see your support message thread so we can help support you on your journey.
I've used Alpha Medical since February 2022, and never had a bad experience. Always get fast responses with care & questions.
Hey Melissa, Thanks so much for the review! We are so glad you have been a patient with us since 2022 and you have had a great experience!
I was in need of medication for an infection- it was a difficult situation because I live in Florida and was in preparation for a major hurricane that was arriving the next day. All of the stores were closing early (within 5 hours of me contacting Hello Alpha) due to the impending storm, and I was so worried I would not be able to get the prescription filled in time. After explaining my situation, the prescription was called in within an hour of my contacting Hello Alpha. With all of the other stresses of that day, this was such a huge thing to not have to worry about.
Hi! We are so glad we were able to help! Thank you so much for leaving the review! We hope you and your family are okay from the hurricane! Please let us know if we can help with anything else in the future!
Paid for a membership. Then found out they could not give prior authorization for medication. Total waste of my time and money.
Hi, We are very sorry for the confusion. We have messaged you in your support thread. Please reply to us there and we can see if we can figure out a solution to the concern.
200 reviews matching