They are quick
They are quick, easy, affordable and user friendly!
Reply from Hello Alpha2024-10-22
Hey Dawn, Thanks so much for the review! We are glad you had a great experience!
About Hello Alpha
Data updated- Website
- helloalpha.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 94% (44/47)
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Is Hello Alpha legit?
Hello Alpha (helloalpha.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Absolute Scam
Absolutely untrustworthy, you are better off working with your PCP to acquire the help you need. If you sign up for their service at $64.00 there is no guaranteed you will receive the care or medication you are looking to obtain. They advertise that it is a seamless process and it is not. You must have a diagnosis of diabetes to receive weight loss management. If you truly have diabetes you should simply work with your PCP and avoid the excessive $64.00 monthly charge from HelloAlpha. I have not witnessed such fabrication of what a company can do until now. Beware.
Reply from Hello Alpha2024-10-22
Hey Marcia, We are very sorry about the confusion. We have messaged you in your support message thread to see if we can fix the confusion. Please reply in the message thread so we can fix any issues.
Super easy and fast
Reply from Hello Alpha2024-10-18
Hey Charity, Thanks so much for the positive review! We appreciate the time you took to write this for us! Have a great day!
Waste of time and $30 subscription
Waste of time and $30 subscription. Would have been cheaper and faster to go to a local doctor. Provider took a long time to return emails and would not write a script for a simple request.
Reply from Hello Alpha2024-10-18
Hi Peyton, We are sorry you did not have a good experience. We will review and message you in your alpha account under the support thread. We want to make sure that all of our patients have a great experience and receive quality care. Thank you for letting us know about this.
My provider that had I explained to her…
My provider that had I explained to her that I need 15mg Mounjaro. I explained I’m a Type 2 diabetic and I’ve been on Mounjaro since 9/2022. I explained I had been on 15mg for almost a year I stopped using Alpha for awhile because I was going to PCP from Optum. I told her my last dose was in Sept and she kept telling me I needed to titrate. I explained I had been on this medication for 2 years and I am not going back to 2.5. There was a nationwide shortage and that’s the reason haven’t been on 15mg. She was not understanding nor comprising in and really did not want to hear anything but titrating down. Since I’ve been off my medication I’ve been swollen and gained weight. I’m very disappointed in the care I received.
Reply from Hello Alpha2024-10-17
Hi Mishara, We are very sorry you did not have a good experience. We appreciate your feed back and we take this information seriously. It’s our mission to provide high-quality care so we will look into this. We will reach out to you in your support thread.
Easy and fast!
Easy and fast appointment for weight loss. Also happy to get help with prior auth for medication!
Reply from Hello Alpha2024-10-17
Thanks so much for leaving a review! We are so glad we are able to help you with your prior authorization and glad you had a great experience!
Very good experience
Very good experience! Was able to review the information that I submitted for my update visit very quickly so that I could continue to receive my medication.
Reply from Hello Alpha2024-10-16
Hi Nicki, Thanks for the positive review! We are glad that you were able to get all of your information quickly and able to receive your medication! Thanks for choosing Alpha!
easy to get care fast!
Reply from Hello Alpha2024-10-16
Hey Camille, Thank you for taking the time to leave us a review! We are glad that you had a great experience!
HIGHLY RECOMMEND
The response time is excellent! Highly professional individuals. I was honestly quite impressed.
Reply from Hello Alpha2024-10-16
Hi Maria, Thank you so much for the review! We really appreciate the feedback! We work hard to make sure that our patients have a great experience and are responded to in a timely manner. Thanks again!
Not good communication
After explaining to the Dr. about my lack of insurance to cover medication and asking for advice on other affordable options she told me to check with my insurance and see what they covered. Basically like she did not read what I had already written to her.
Reply from Hello Alpha2024-10-12
Hi, We are very sorry that you did not have a good experience. We appreciate your feed back and we take this information seriously. It’s our mission to provide high-quality care so we will look into this. Please message in your support thread if you would like to connect with another provider. Again we are sorry you did not have a good experience.
My doctor usually gets back to me right…
My doctor usually gets back to me right away. My only complaint is my monthly fee went up from 49 to 64. I am not making more money and I don't know why it had to go up with out much notice.
Reply from Hello Alpha2024-10-07
Hi, Thanks for bringing this to our attention. I will relay this back to our team to improve communication between Hello Alpha and our patients. Please reach out in your support thread if you need anything or have any other concerns.
Should have let me know from the start…
Should have let me know from the start that medication was not available in my state instead of trying to sell me something different that what I wanted
Reply from Hello Alpha2024-10-07
Hi Sherry, We are very sorry for the confusion. Please reach out in the support thread if we can help in anyway.
Great customer service
Reply from Hello Alpha2024-10-07
Hey Shannon, Thanks so much for telling us about your experience and we are happy to hear we have great customer service!
Responsive care provider
Responsive care provider, easy to understand process.
Reply from Hello Alpha2024-10-07
Hi Rebecca, Thank you for taking the time to leave this review! We’re happy to know you had a good Hello Alpha experience. It’s our mission to provide high-quality and convenient care for all our patients.
Membership
An error was made in my membership renewal price and was corrected right away once I emailed Fawn in member services. She also kept me updated through the process. Very efficient!
Reply from Hello Alpha2024-10-07
Thanks so much for the review! Glad I could help! Let us know if you need anything in the future.
I don’t received my order yet and I’ve…
I don’t received my order yet and I’ve been two or three weeks. That’s not doing very good business. I really needed it already.
Reply from Hello Alpha2024-10-04
Hi Zenna, We are very sorry about this. Thank you for bringing this to our attention. To protect your privacy, we handle all prescription management requests through our secure patient portal. If you haven’t yet, please message us there. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that your clinical team will answer your questions as soon as possible. We appreciate your patience and understanding.
Amazing to work with
Amazing to work with, answer any question I have within a few hours. Very easy to work with and freiendly.
Reply from Hello Alpha2024-10-04
Thanks so much for the review! We are glad you had a great experience!
It's a waste of money
It's a waste of money. Especiallly if you have any pre-existing conditions, they will just tell you to go see a doctor in person which defeats the whole purpose of the service.
Reply from Hello Alpha2024-10-04
Hi, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service. Please let us know if we can answer any questions.
It’s been 3 weeks since my initial…
It’s been 3 weeks since my initial interview and still no meds.
Reply from Hello Alpha2024-09-30
Hey, We are very sorry about this. Please see your patient portal as we have sent you a message.
The website is very hard to navigate
The website is very hard to navigate. I still have not received my order.
Reply from Hello Alpha2024-09-30
Hi Sherri, I apologize for this. I will message you in your portal. We will make this right for you