Hello Alpha (helloalpha.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-12.
What a waste of time and money and effort. Don’t bother unless you are clinically obese. They should say that up front, but of course don’t until they have your monthly plan setup and $85 or $89 or whatever it was I flushed down the drain. I entered all my personal info, medical records, pictures, blood work, etc, setup a payment plan, etc. then the nurse helpfully explains that I am not fat enough at 162 lbs and I should consider working out an hour a day 7 days a week. Click.
Nice. Now I’m getting their marketing. RUN!
Reply from Hello Alpha2025-02-11
Hi,
I’m sorry to hear that you had a frustrating experience. Treatment decisions are based on clinical guidelines, but I understand how disappointing it can be when expectations don’t align with the outcome. If you have any questions or need guidance on alternative options please reach out in your support thread and we would be happy to help.
I feel heard at Hello Alpha and that goes a long way. Thank you for supporting me through my health journey.
Reply from Hello Alpha2025-02-11
Hi Kj,
Thank you for your kind words! We're so glad to be a part of your health journey and to provide the support you need. Your well-being is our priority, and we’re here for you every step of the way!
Scam! I got scammed twice from this company, don’t waste your time or money!
Reply from Hello Alpha2025-01-30
Hi Debra,
We are very sorry about your experience. We understand how frustrating this must have been for you. Please reach out to our support team in your patient dashboard so we can look into this further.
I have used Alpha for almost 3 years. They are awesome. They helped me with PA for GLP-1 medication. I have lost so much weight. Now my insurance won’t cover but I will definitely be switching to their compound medication. I recommend 100%.
Reply from Hello Alpha2025-01-14
Hey Melisa,
Thanks so much for leaving us a review and we are so glad you have been with us for almost 3 years!! We are so glad we are able to help and let us know if you need anything in the future! Thanks for choosing Alpha!
All good. Wish I could get more than 30 day supply like before. The site is difficult for a senior to navigate. Would like to do every 90 days would my life easier
Reply from Hello Alpha2024-12-14
Hey Jamie,
Sorry for the confusion. It looks like your provider did send you a 90 day supply. If you have any questions on your prescription please message into your provider in your portal. We would love to help!
Expensive Messaging Service . led Amazon an was told that they…
I called Amazon an was told that they did not offer this service for skincare and was referred to them. They have no phone support and it takes them about 24 hours to anwser any messages and I have not been seen by the provider only messaged 2 times. Would I recommend them no. Did my issue get resolved or a plan put together no. Don't waste your time because you will not receive the service that you pd. For however you will receive 64.99 a month til you cancel to message a provider supposably that doesn't do anything. If I could give a 0 stars I would. I can't even get my money back.
Reply from Hello Alpha2024-12-14
Hi Rachel,
We are very sorry for the confusion. We have messaged you in your support thread on your account. Please see this message and we can try to fix any confusion.
I thought the Rx meds would be much cheaper with Hello Alpha. Cheaper with my insurance. Hello Alpha isn't thr end choice for me
Reply from Hello Alpha2024-12-10
Hi,
We are very sorry about this. We strive to provide affordable care. Please message us in your support thread and we can see if we can help find a affordable option for you.
Z
Zeus · 38 reviews · Experienced 2024-12-08 ·
★★★★★
Not a reliable company no phone number…
Not a reliable company no phone number listed, sent an email inquiry no response not giving them my money.
Reply from Hello Alpha2024-12-10
Hi Zeus,
We are sorry for the confusion. Our phone number is 415-766-2897. We try to respond to all email inquiries. Please check your email as we have responded to all emails. If you did send one in our portal you should have received a reply. Please let us know if we can help with anything else
I don't feel like they are helping with what I need. Idk..
Reply from Hello Alpha2024-12-10
Hi,
We are very sorry you feel this way. Please reach out to us in your support thread and we will be happy to help answer any questions and help to make sure you have a great experience!
A super efficient way to get the help you want! I have had great success with Alpha over the years. The communication has been simple and straightforward and the providers are always available and helpful.
Reply from Hello Alpha2024-12-10
Hey!
Thanks so much for leaving us a review! We are so glad that you have been with us over the years and that we continue to provide great care! Thanks for choosing Alpha!
I love the ease, communication, and speed of the Alpha app. I have seen great success in my health and weight.
Reply from Hello Alpha2024-12-04
Thanks so much for leaving us a review! We are so happy that you have had a great experience and had success in your health and weight loss journey! Thanks for choosing alpha!
Directions on how much medication to draw up & pricing unclear, cost of medication higher compared to other companies, response time slow, the pharmacy they use is very rude
Reply from Hello Alpha2024-12-02
Hi Ashaki,
We are very sorry about your experience. We have messaged you in your patient portal. Please check your messages so we can make this right for you.
C
Chelsea G. · 6 reviews · Verified · Experienced 2024-11-19 ·
★★★★★
Always the best care.
Reply from Hello Alpha2024-12-02
Hi Chelsea,
Thanks so much for your review! We are so happy our providers continue to provide the best care!
