Landing (hellolanding.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 69% of negative reviews. Last updated 2026-08-10.
Ernesto & Jorge was amazing and made my expirenced wonderful, will be recommending them to friends
Hi Sean! We love hearing this! Ernesto and Jorge will be so happy to know they helped make your experience a wonderful one. Thank you for recommending Landing!
We came for a softball camp @ UWF but the weather didn’t cooperate. The Landing is close to amenities as well as the college or a short drive to the beach. Our only issue was that I didn’t realize it was a 2nd floor entry, which meant climbing a flight of stairs prior to entering. Being handicapped that was a challenge. Otherwise, the apartment was great- clean & stocked. We spent a lot of time there due to the weather.
Hi Chris! Thank you for sharing this. It sounds like the apartment gave you a comfortable place to land while the weather changed your plans. We appreciate you noting the second-floor entry as well accessibility details are important, and this feedback helps us set clearer expectations for future guests. We appreciate you!
Great rental! Brand new and clean. Whole family felt like we are home. Thanks Landing for keeping the house well maintained.
Hi Sedat! Nothing makes us happier than knowing the whole family felt at home! We're glad you had a fantastic Landing experience! We hope to host you soon, We appreciate you!
Loved the modern design smelled brand new. The pool was great. Only complaint was bathroom floor was dirty and had hair on it but I always bring along Lysol wipes and cleaned it myself. Was nice having a washer and dryer
Hi Cindy, We’re happy the home had that fresh, modern feel and that the pool and washer/dryer added to the stay. The bathroom floor should have been spotless when you arrived, and we appreciate you calling that out so we can address it with the team! Thank you for choosing Landing, We Appreciate you!
Very updated and new furnishings! Great properties to choose from! Excellent customer support Won’t disappoint either with fair pricing Have utilized several different properties with complete satisfaction
Hi Deborah! It means a lot to hear that each Landing has delivered a great experience. We’re glad the updated furnishings, property options, support, and pricing have continued to meet your expectations Thank you for staying with us again and again! We appreciate you!
I would give this place a higher rating… HOWEVER if you have an issue, it takes a ridiculous amount of time to get fixed. I have lived here for over two weeks and they have yet to give me a code to the mail room. I have called multiple times, the apartment complex has called multiple times etc. and NO ONE is getting it fixed. When I got the concierge desk to let me in, my packages were scattered everywhere, some of them I cannot find. I am frustrated. The apartment is nice but for the price I am paying I expect my minor issues to be fixed within a week. Especially one as small as a package room code. All in all just know that customer service is TERRIBLE.
Hi Mary We’re sorry for the frustration this has caused. Access to mail and packages is an important part of feeling settled, and we understand why the delay and lack of clarity have been upsetting. We’d like to review this directly and help get the package room access concern resolved. Please email our Executive Resolutions team at [email protected] so we can look into this right away. Thank you so much.
Everything was exactly as described and check-in and check-out were seamless. We enjoyed the apartment and loved how clean and organized everything was. The complex was nice as well and the pool area was amazing. We will definitely consider more stays in the future.
Hi George, This is exactly the kind of stay we hope to create! Clean, easy, comfortable, and true to what was expected. We’re so glad you enjoyed the apartment and amenities, and we’d be happy to host you again in the future! We appreciate you!
Landing is an amazing program. Very supportive and convenient. All Landing units are familiar although different in many respects. Always safe and comfortable!
Hi John! We love hearing that Landing feels both familiar and dependable wherever you stay. Thank you for recognizing the comfort, convenience, and support our team works hard to provide! We appreciate you!
We loved it here. The apartment was fabulous. Check in and out was smooth. They answered every question I had on the spot. Top notch all the way.
Hi Brian! Top notch is exactly what we love to hear. We’re so glad your stay felt easy from check-in to check-out, and that our team was able to help right when you needed us. Thank you for choosing Landing! We Appreciate you!
I thought it was a very nice layout. Very spacious. Nice decor and clean. Great location and ease of entry.
Hi Judy! A clean space, easy access, and a layout that actually works! We’re glad this Landing checked the right boxes for your stay. Thank you for the review! We appreciate you!
My family had a great stay here. It was brand new, impeccably clean, spacious and the community amenities are a huge bonus. The listing said 2 queens but we were pleasantly surprised by a king in the primary bedroom. I almost didn’t book because we prefer king beds. A few things: I do suggest adding some pool/beach towels. We had to use the nice white ones on the beach. We left a beach blanket we purchased as we can't take it on the plane. But this isn't a personally owned short term rental so if you trash it that's fine. I HIGHLY recommend adding curtains to the bedrooms. The extreme brightness at 5 am was almost unbearable for those wanting to sleep in on vacation. Every single art piece being the same in every room felt a little like let's make it good enough instead of thoughtful decor. Overall a fantastic place to stay. 15 minutes to almost everywhere and great places to eat close by.
Hi Kenyatta, Thank you for sharing such thoughtful feedback. We’re glad your family had a fantastic stay and that the home, amenities, and location worked so well. Your notes on towels, curtains, and decor are helpful, and we’ll share them with our team as we continue improving our Landing experience. We appreciate you & hope to host you again!
I would have given 5 stars except the check-in experience was terrible. Lack of information on the overall check-in process, gaining access to controlled parking took over 2 hours and not having WIFi working in the room compounded the entire experience. I am impressed with the apartment, the furnishings and the start-up supplies provided. When you arrive all you need is your personal belongings and some groceries and you’re good to go.
Hi Mark! Thank you for sharing your experience. We’re glad the home, furnishings, and essentials made a strong impression. We also appreciate the feedback around arrival details and will share it with our team as we continue improving the check-in experience. We appreciate you!
What a Joke! The Hello Landing Property Manager is only available Monday - Friday 9 - 5 and what Landing fails to let you know is that if she’s not on the clock the support team can’t help. You’re told to call the support team outside of office hours yet they can’t help with anything! We rented a 2 bed - 2 bath unit and were told after booking that we only get one spot assigned. One spot for a 2 bedroom, WTF! The day or check-in was on a Saturday so was told 4 different stories about the parking spot, because the support team couldn’t do anything without the property manager. We were assigned a second spot, then we weren’t, then we had to park in guest parking in front then in back (walking past 300+ open parking spots) in 100+ degree heat. GeoKey was having an issue with their app and I couldn’t get into the property so I called the “Support” team outside of office hours. Well they called maintenance who did nothing. I would have been locked out for 4+ hours if it wasn’t for the side gate that happened to be unlocked. Luckily I called GeoKey to find out they had a system update (which they didn’t communicate) and that all I needed to do was delete and redownload the app. Why didn’t the ”Support” team think of that?! When I called back to inform them of the fix they said the Property Manager didn’t made them aware of how to troubleshoot the app. Ummm…you don’t need her to tell you, all I did was look up there number on Google and give them a call. Not so much of a ”Support” Team. Was told 4 stories on where to Park and couldn’t even help with the app. What’s the point of them? Not To mention bad service, when I was talking to one of them last Saturday they were talking shit to another person while I was on the phone trying to figure out where I could actually park. Great deal here but horrible service, and the company does not know what they are doing.
Hi Lauren, We’re sorry your arrival experience felt this frustrating. Parking guidance, access troubleshooting, and after-hours support should feel clear and reliable, and we understand why this fell short. We’d like our Executive Resolutions team to review this directly and address what happened. Please email us at [email protected] so we can look into this further. Thank you!
Amazing customer service and much easier check in and check out than other short term lease. Awesome furnished units that has almost anything and good taste interior with up to date appliances. Highly recommend!!!
Hi Jenni! Thank you for the recommendation! We’re glad Landing made the process feel easier and that the home felt stylish, comfortable, and ready for everyday living. We appreciate you!
The unit wasn't cleaned when I arrived. Mold in the shower. Filthy door handles. Dirty countertops. The agent said sorry, we plan of replacing our cleaning service. I was fortunate to have a tub of Lysol wipes with me so I could get settled in on moving day. I travel for work & my dates changed for moving out by a week. I provided more than a 30 day notice to request the change so I wouldn't be charged for days I would not be there. Nope, they think 25% of the months rent is still owed, even after providing a month's notice, $700+. This is dishonest thievery. I will look for a better alternative given my experience with their staff, cleaning, & regulations.
Here's a detailed, highly positive Airbnb review you can post: ⭐⭐⭐⭐⭐ Exceptional Stay – Above and Beyond Expectations! My stay at The Landing was absolutely outstanding from beginning to end. The property itself was beautiful, exceptionally clean, comfortable, and thoughtfully equipped with everything needed for a relaxing and productive stay. The accommodations exceeded my expectations in every way. The space was welcoming, well-maintained, and provided the perfect balance of comfort and convenience. What truly made this experience unforgettable, was Lisa. I have stayed at many Airbnb properties over the years, and I can honestly say that Lisa provided one of the highest levels of customer service I have ever experienced. From the moment I booked my reservation, she was responsive, professional, and genuinely invested in ensuring that my stay was perfect. Lisa consistently went above and beyond to make sure I had everything I needed. She was proactive in her communication, always available to answer questions, and incredibly attentive to even the smallest details. Her kindness, patience, and willingness to help made me feel less like a guest and more like a valued friend. Whenever I had a question or needed assistance, Lisa responded quickly and with genuine care. She anticipated needs before I even had to ask and made every effort to ensure my stay was comfortable, stress-free, and enjoyable. Her dedication to guest satisfaction is truly remarkable and reflects a level of hospitality that is becoming increasingly rare. The Landing is fortunate to have someone like Lisa representing their property. Her professionalism, warmth, and commitment to excellence transformed what would have been a great stay into an exceptional one. It is clear that she takes tremendous pride in what she does, and her efforts do not go unnoticed. I highly recommend The Landing to anyone looking for a clean, comfortable, and welcoming place to stay. More importantly, I highly recommend it because of the incredible service provided by Lisa. She is truly an asset to the organization and played a significant role in making my stay memorable. Thank you, Lisa, for going above and beyond. I look forward to returning in the future and would not hesitate to stay here again. This was a five-star experience in every sense of the word.
Hi Laura, Now this is a five-star moment we love to see! Thank you for such thoughtful recognition, we’re thrilled your Landing stay felt elevated, comfortable, and memorable. Lisa will be so happy to know her care made such a meaningful difference. We Appreciate you!
Great experience, awesome amenities, apartment was great, spacious and John was extremely helpful. Will be back next summer for same tournament. Perfect home for 4 days.
Hi Porterfield Sisters! A four-day tournament stay should be easy, comfortable, and well-located, we’re glad we delivered. John will appreciate the shoutout, and we’ll see you next summer! We appreciate you!
The location we stayed in the 52 was excellent. Beautiful home and loved the pool/gym! Check in was a little stressful as we did not receive the code until we were at the home. It was really late at night so we were very tired that could have made it worse. Easily reached someone to help us and the problem was fixed quickly.
Hi Shelly! The 52 sounds like it was a great fit once you were settled in. We’re sorry the late-night check-in started off stressful, but we’re glad our team was able to step in quickly and get you inside. Thank you for staying with us! We appreciate you!
I have been in my landing apartment for a week now and things have been amazing. The check in process was easy and the place is clean. We had an issue with the smart lock and we received immediate assistance. The booking process was easy too, we will be using this service going forward!
Hi Chanavian! We’re glad your first week with Landing has felt smooth and supported. Quick help when something comes up is exactly what we aim for, and we’re excited to be your choice going forward! We appreciate you!
The managers were very much accessible and present
Hi Bruce! That kind of support makes a stay feel easier. We’re glad the team was available when needed, thank you for choosing Landing! We appreciate you!
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