Landing (hellolanding.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 69% of negative reviews. Last updated 2026-08-10.
What people say
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Sungwon Cho · 1 review · Experienced 2026-06-04 ·
★★★★★
Request for Lease Agreement Correction
I am writing to formally express my concern regarding an unresolved issue with my lease agreement.
I have been a Landing customer for more than two years and previously rented an apartment in Arizona through Landing. In early June of this year, I relocated to Atlanta and rented another apartment through Landing.
After checking into my Atlanta apartment, I carefully reviewed my lease agreement while preparing to complete various administrative tasks, including updating my driver's license and other government-related documents. During this review, I discovered that the address stated in the lease agreement was incorrect. In addition, the Early Termination Fee provisions in the agreement were not consistent with the terms that had been discussed and agreed upon prior to signing.
As soon as I identified these discrepancies, I contacted Landing and requested that the lease agreement be corrected. During a phone conversation with a Landing representative, I was informed that the requested revisions would be made and that I would receive an updated agreement shortly.
However, it has now been approximately two to three weeks since that conversation, and I have yet to receive the corrected lease agreement. Whenever I submit requests through the Landing app, I am instructed to call (415) 231-1701. Each time I call, I am told that the Legal Team's review is nearly complete and that an updated contract will be sent soon. Unfortunately, this same response has been repeated for several weeks without any actual resolution.
Because the lease agreement contains incorrect information, I am unable to proceed with important administrative matters, including updating my driver's license and completing other government-related registrations and documentation.
As a long-term Landing customer, I am extremely disappointed by the lack of progress and communication regarding this matter. I respectfully but strongly request that Landing provide an immediate update and issue the corrected lease agreement as soon as possible.
Please treat this matter as urgent and advise me of the status of my request at your earliest convenience.
Thank you for your prompt attention to this issue. I look forward to receiving your response and the corrected lease agreement without further delay.
Reply from Landing2026-06-30
Hi Sungwon,
Thank you for bringing this to our attention. We understand the importance of getting this resolved, and a member of our Executive Resolutions team will be reaching out directly to assist.
We appreciate you!
C
Christina Angelica · 1 review · Experienced 2026-06-22 ·
★★★★★
Very nice and well kept property
Very nice and well kept property. I love the amenities. Check-in was smooth but only bc the information provided via email was unclear leading me to call customer service. Small issues encountered in the apartment were fixed immediately. Concierge is very responsive. This has been a very convenient stay thus far. 😌
Reply from Landing2026-06-29
Hi Christina!
Thank you for the thoughtful feedback. We’re happy the stay has felt convenient and that the team has been quick to help when needed. We also appreciate the note on the arrival instructions, we’ll share that with our team so we can make the check-in details clearer from the start.
We appreciate you!
R
Ray Noble · 6 reviews · Experienced 2026-06-27 ·
★★★★★
Easy booking, highly recommended
Easy booking, check-in was a breeze. The apartment was super clean, fresh, modern and comes with everything needed. Highly recommended
Reply from Landing2026-06-29
Hi Ray!
This is exactly the kind of stay we hope to deliver simple from start to finish, with a home that feels ready the moment you walk in. Thank you for recommending Landing!
We appreciate you!
Anne (hospitality manager) has been wonderful to work with, she is very attentive and helpful. Anne answers all my questions very fast and I have nothing but great things to say and my experience with landing ☺️
Reply from Landing2026-06-29
Hi Wendi,
Anne will be so happy to hear this. Thank you for recognizing the care and responsiveness she brought to your stay we’re grateful to know she helped make your Landing experience such a positive one!
We appreciate you!
K
Kim Hamer · 1 review · Experienced 2026-06-22 ·
★★★★★
Fabulous company
Our experience with Landing has been superb. We were in need of temporary housing for one month. The apartment is beautifully furnished with every accessory you could ever need. We couldn't be more comfortable. Anne was super helpful! We also worked with Gustavo. Every person we have communicated with has been super patient and friendly! Can't recommend this company enough. Thank you!!!
Reply from Landing2026-06-29
Hi Kim!
What a wonderful note thank you for sharing it. We’re glad Landing could be a comfortable temporary home for your month-long stay, and Anne, Gustavo, and the team will truly appreciate the recognition.
Thank you for recommending us! We appreciate you!
Was easy to reserve. Got there unit was very nice. Updated furnishings. Left a message with management that was no trash bags. 30 min later Karecia was at the door with multiple bags. Great service clean unit and wonderful staff. Thanks so much.
Reply from Landing2026-06-25
Hi Modine!
Now that’s the kind of quick support we love to hear about. We’re happy the reservation was easy, the home felt clean and updated, and Karecia was able to help so fast. Thank you for staying with Landing!
We appreciate you!
S
Stephen Carter · 2 reviews · Experienced 2026-06-19 ·
★★★★★
Excellent
The facility appears to be new. Tommy D was super helpful with anything we needed and answered all our questions.
Reply from Landing2026-06-25
Hi Stephen,
A fresh space and helpful support make such a difference. We’re happy Tommy was able to answer your questions and take care of what you needed
Thank you so much for choosing Landing! We appreciate you!
K
Kelly Butz · 1 review · Experienced 2026-06-25 ·
★★★★★
Great location
Great location. Plenty of restaurants just a short drive away. Close to the interstate but not too close. Top golf close. Beach 30 min away. Facilities were great. Beautiful pool. Large screen outside to watch the World Cup. Wish we were there to hang out for the USA bday party.
Reply from Landing2026-06-25
Hi Kelly,
Sounds like the perfect mix of location, amenities, and a little World Cup fun. Thank you for sharing your experience. We’re happy the property gave you so much to enjoy nearby and onsite!
We Appreciate you!
It was very convenient with the no…our trip to the space coast
It was very convenient with the no contact check in. The convenience of having a kitchen and two bathrooms came in handy. The location was only a ten minute drive to the beach and never had any traffic issues. We decided to stay an extra night and I called the night before and took twenty seconds to get another night. Very happy with the help from the booking, to the checkout, and from all involved. For anyone worried about the safety of the area don’t, because it’s a gated community and the people are very friendly.
Reply from Landing2026-06-25
Hi Ricardo!
Sounds like your stay checked all the right boxes! easy check-in, extra space, a great location, and quick help when you wanted to extend. Thank you for sharing such a thoughtful review, and we’d be happy to host you again!
We appreciate you!
It was a great place to be. Very clean and comfortable.
Reply from Landing2026-06-23
Hi Ivette!
This is exactly the experience we love for our members to have!
We're glad you had a smooth Landing experience.
We appreciate you!
M
Manash Saha · 1 review · Experienced 2026-06-22 ·
★★★★★
Messed up check in
Messed up check in. Keys missing, damaged property, bad customer service.
Reply from Landing2026-06-23
Hi Manash!
We’re sorry this was your experience. This is not the level of service we want any member to walk away with, and we’d like the opportunity to review what happened directly. Could you please email our Executive Resolutions team [email protected] with your reservation details so we can help address this?
We appreciate you, Thank you!
D
Dre Erwin · 1 review · Experienced 2026-06-19 ·
★★★★★
Booking was easy
Booking was easy, directions and instructions on point .. apartment was clean and supplied great location
Reply from Landing2026-06-22
Hi Dre Erwin,
This is exactly the experience we want to deliver. We're glad the process and the experience was a smooth Landing!
Thank you for choosing us, We appreciate you!
K
Kayla Jnai · 1 review · Experienced 2026-06-19 ·
★★★★★
This home was BEAUTIFUL & CLEAN
This home was BEAUTIFUL & CLEAN ! Even though I had a hard time figuring out the keypad lock on the door once I got in I felt very safe and comfortable! I will booking again for my next austin trip !
Reply from Landing2026-06-23
Hi Kayla,
This is the kind of Austin stay we love to hear about. We’re happy the home felt clean, comfortable, and worth coming back to!
We appreciate you!
Andy in sales (?) was super helpful and Felix with verification made the last step so easy and stress free!
Reply from Landing2026-06-22
Hi Russ!
A smooth final step makes all the difference. We’re glad Andy and Felix helped make the process feel easy and stress-free. We’ll be sure to share the recognition with them!
We appreciate you!
getting all of the information to rent from landing is okay. they promised king beds, what we actually got were queens. i sleep with my husband and two toddlers, it was a tight fit. next was the bug problem, they sent someone out but its still a gross problem to have. when we rented the apartment we went with the month to month lease. we have emails from when we first got the apartment about when we were gonna let them know about paying for the next month. why is it that when we go to email two days before we said we were going to, we find out that they already rented out the apartment we are staying in to another person. WTF. they wanted to charge us everything from the beginning to move into another unit that wouldnt be available for another week after moving out. i recommend going with someone else. we have emails to prove that we coordinated with them and it didnt matter.
Reply from Landing2026-06-23
Hi Alexis,
This is not the kind of experience we want any member to walk away with. Our Executive Resolutions team will be reaching out to review what happened and help address this directly. Could you please also email [email protected] so we can connect with the correct reservation details?
Thank you, We appreciate you!
K
Kasey Boston · 1 review · Experienced 2026-06-16 ·
★★★★★
Better than a hotel
A great extended stay option over hotel options in the area, with great amenities. The two bedroom apartment was great. The location is great for attending a Rays game or exploring the Edge district.
The unit did have some minor hardware repairs in process in the master bathroom. The shower curtain was not the proper size, but Michael, the property manager, was responsive and picked up the proper size curtain.
There was a day delay in receiving the key fob. This seemed to be at the hands of the The Wayland not getting to the Landing. However, the Cellgate app allowed access to all of the secure doors around the property.
The outdoor communal space includes the pool, 3 grills, hammocks, and tables. The indoor communal spaces include a well stocked gym and a separate yoga studio.
I will definitely look at this property and The Landing as a future option.
Reply from Landing2026-06-22
Hi Kasey!
Thank you for sharing such a thoughtful review. We’re glad the apartment, location, and amenities made Landing a strong extended stay option, and We appreciate your patience while the small items were addressed.
Michael will be happy to know his responsiveness made a difference!
Thank you!
E
Elizabeth Brown · 3 reviews · Experienced 2026-06-17 ·
★★★★★
Great Air B/B alternative!
This is a fantastic alternative to a hotel or Air B/B. We travel for sports and ‘renting’ a fully furnished apartment is so much better. The amenities were great and the check-in process/communication was fantastic. We had a slight issue with damages and thorough cleaning, when we got there but the company took care of it ASAP.
Reply from Landing2026-06-22
Hi Elizabeth!
We’re glad Landing was a great fit for your sports travel and that the
team was able to help quickly when something needed attention.
Thank you for staying with us! We appreciate you!
Perfect solution for furnished apartments and flexible leases
My husband and I needed a furnished place to start a new job relocation in a city we were unfamiliar with, and Landing offered the perfect solution for us. Spacious, beautifully designed and well equipped apartments in modern buildings with many amenities. We loved how easy it was to get all details on their website, see accurate pictures of the spaces, and apartment floor plans. Prices were quite transparent and when we weren't sure about something we spoke to their customer support which helped clarify any of our doubts and we ended up booking with them on the phone. After two weeks in the apt we decided to extend our stay and ended up getting a better monthly lease rate. I'm not giving 5 stars because I think there's room for improvement in a few aspects: apartment maintenance could be better (we noticed a very visible leak mark from the place above on our first day and we had to report it, otherwise they wouldn't have known about it, it's still pending to be fixed but these things take time), the appliances provided could also be improved, especially when it comes to kitchen supplies and bedding (it's good, but we did have to buy quite a bunch of stuff and some things were missing and they had to bring them in for us). Lastly, their app needs improvement, the service chatbot/ticketing system stopped working and it's basically the only part of the app we use. Those things aside, we are really happy with our Landing apartment and service, the staff is super kind and responsive, as I mentioned, we've already extended our lease and are looking forward to continue enjoying our stay.
Reply from Landing2026-06-22
Hi Stephanie,
We’re so glad Landing helped make your relocation feel easier and that the home, support, and flexible stay options worked well for you. Thank you as well for the thoughtful notes on maintenance, supplies, and the app experience we’ll share them with our team as we keep improving!
We appreciate you both!
N
Nicky · 1 review · Experienced 2026-06-14 ·
★★★★★
We absolutely loved this apartment and…
We absolutely loved this apartment and stayed for one week (June 14-20, 2026)! It was spotless, beautifully maintained, and thoughtfully stocked with everything needed for a comfortable and convenient stay. It was clear that a great deal of care went into creating a welcoming experience for guests, and we truly appreciated all the little touches.
The only downside was the condition of the common areas. The hallways and stairwells leading to the apartment could use some attention, including sweeping, high dusting, and pressure washing. Unfortunately, these areas don’t reflect the high standard of the apartment itself.
Since these common areas are maintained by Willow Bridge, I hope they take greater pride in keeping the property clean and inviting. Perhaps Landing could also work with the property management team to address these concerns, as I’m sure many guests would appreciate seeing the exterior spaces match the excellent quality of the apartments.
Reply from Landing2026-06-22
Hi Nicky!
We’re so glad the apartment felt spotless, well cared for, and thoughtfully stocked for your stay. Thank you for also sharing the feedback on the common areas, we’ll pass this along to the property management team so the full arrival experience better matches the quality of the home itself.
We greatly appreciate you!
E
Emily · 2 reviews · Experienced 2026-06-19 ·
★★★★★
We've been super pleased
We've been super pleased! The communication has been outstanding. The bed is extremely comfortable, the kitchen is stocked with quality and plentiful cookware, making it easy to cook meals at home.
There are some small issues or things we notice within the apartment community, but nothing so far that have greatly affected our stay. The Landing team assisted us with putting in one service request.
We've felt so at home here with everything that's been provided that we just asked for an extension to our stay and canceled our other Airbnb. We will absolutely recommend Landing to others and use it again ourselves!
Thanks, Team!🤗
Reply from Landing2026-06-22
Hi Emily,
This makes our day! We’re so glad the home has felt comfortable, well-stocked, and easy to settle into.
Thank you for extending your stay and for recommending Landing, we truly appreciate you!
