Landing (hellolanding.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 69% of negative reviews. Last updated 2026-08-10.
I am a former Investigative Social Worker who was injured on the job. I'm going through recovery prepping for surgery and looking forward to getting back to work. These extended stays apartments are ideal for individuals like myself. Staff was very helpful and professional on the property because I had a late check-in and not booked directly through Landing but another platform and I had some issues getting in but ultimately the problem was resolved. The unit was clean, stocked up with a items I need temporarily and very quiet. I need the peace and quiet to rest for my surgical procedures and I loved everything about it. I'm annoyed by a video game 🎮 player not setting the parameters on their video game to avoid feedback from his but that's not Landing issue at all but the tenant.
Reply from Landing2026-07-14
Hi Galilahi!
Thank you for sharing your experience with us. We’re grateful Landing could provide a quiet, comfortable place to rest and recover, and we’re glad the team was able to help get things resolved at check-in.
Wishing you a smooth recovery and all the best as you prepare to return to work! We appreciate you!
R
Ray Noble · 6 reviews · Experienced 2026-07-10 ·
★★★★★
Home from home
Home from home, short stays or long stays, well appointed, new / great condition, quiet and super clean
Reply from Landing2026-07-14
Hi Ray,
We're glad your experience felt like home! This is our priority to ensure a smooth Landing experience in each stay.
Thank you for choosing Landing, We appreciate you!
Stayed at a landing apartment for a summer internship, it was the perfect spot and super easy to book. I will be recommending it to any other friends looking for short term housing!
Reply from Landing2026-07-09
Hi Sammi!
A summer internship is a big move, and we’re glad Landing made the housing part simple.
Thank you for recommending us to your friends! We appreciate you!
B
Bonnie getting thru my day · 3 reviews · Experienced 2026-07-08 ·
★★★★★
7-8-26 Excellent Service
7-8-26 The representative worked thru all details professionally & cordially with my remote application & renting process. Was truly helpful & nice! I recommend.
Reply from Landing2026-07-09
Hi Bonnie!
Remote renting can feel like a lot, so we’re happy our team made the process feel clear and supported.
Thank you for the recommendation and for choosing Landing! We appreciate you!
J
Jennifer · 2 reviews · Experienced 2026-07-07 ·
★★★★★
Easily booked a beautiful apartment at…
Easily booked a beautiful apartment at Altura Perdido. Liked that Landing did a background check on us. Everyone at Altura Perdido was super friendly. Landing quickly responded to all of our questions.
Reply from Landing2026-07-07
Hi Jennifer!
A smooth booking, a welcoming community, and quick answers along the way, that’s the experience we aim for!
Thank you for trusting Landing! We appreciate you!
R
Rob · 1 review · Experienced 2026-07-01 ·
★★★★★
Has been better than expected
Has been better than expected. Everything ckean and new. No way could I find anything clise to this at the price. No more extended stay for me.
Reply from Landing2026-07-07
Hi Rob!
That’s a win! Thank you for choosing Landing! it means a lot that the quality, cleanliness, and value made us your new go-to!
We appreciate you and hope to host you soon!
M
Mark · 1 review · Experienced 2026-07-06 ·
★★★★★
Booked an apartment in Ocala Fl for 4…
Booked an apartment in Ocala Fl for 4 nights through VRBO. When I reached out 2 weeks before check in about the procedure I received no reply. I reached out again 2 days before check in and was told at first I will receive instructions 30 minutes prior to check in. I was later sent a message saying my apartment was no longer available and it was booked on Expedia and wait 15 days for a refund. I booked it through VRBO not Expedia. If I didn't reach out 2 days prior to check in I would have arrived day of and not had a place to stay.
Reply from Landing2026-07-06
Hi Mark!
We’re sorry for the confusion and stress this caused so close to check-in.
Our Executive Resolutions team would like to review this for you, Could you please email [email protected] with your reservation details so we can look into this further?
Thank you!
Hi Sharon!
Thank you for sharing! It’s great to know the manager’s support stood out and the home felt clean and ready for your stay.
We appreciate you!
G
Gabe · 1 review · Experienced 2026-05-15 ·
★★★★★
Pretty Good
Had a little hiccup with my apartment AC but Christopher McClintock was extremely helpful and responsive. Only 4 stars because of the god awful "concierge" on the app and lack of response from the generic phone line.
Reply from Landing2026-07-07
Hi Gabe!
We're glad Christopher’s quick support is exactly the kind of follow through we want to provide. We also appreciate the honest feedback on the app concierge and phone support!
We’ll share it with the team as we continue improving. We appreciate you!
R
Ruben Perez · 1 review · Experienced 2026-07-03 ·
★★★★★
Quick getaway
Very simple instructions. Downloaded the app and it was very easy to follow. The room was great. Last minute getaway with the family and it was perfect. Balcony on the first floor facing the pool. Few steps to the pool. Beds were comfortable and the snack pack was awesome. Will definitely book through Landing again. Thank you
Reply from Landing2026-07-07
Hi Ruben!
A last-minute family getaway that turns out just right is the best kind. We’re so happy the app made arrival easy and the stay gave you a fun, comfortable spot by the pool.
Thank you for choosing Landing, we’d love to host you again!
N
Nicole · 1 review · Experienced 2026-07-05 ·
★★★★★
Love Love this place
Love Love this place, highly recommend! Feels just like home, great location
Reply from Landing2026-07-07
Hi Nicole!
We're glad your experience felt like home, that is our priority!
We Appreciate you and hope to host you soon!
We loved staying at the Santa Rosa location! It was prime location, easy to get to any beach on 30A. The landing staff was quick to help us fix an issue with our room. Amenities like the gym and pool are perfect for a day of relaxing and getting a sweat on. We also loved how pet friendly everything was. Also felt super super safe for kids !
Reply from Landing2026-07-07
Hi Amber
Sounds like Santa Rosa gave you the perfect stay!
Thank you for choosing Landing, and we appreciate you recognizing the team’s quick support!
We appreciate you!
E
El Hefe · 7 reviews · Experienced 2026-06-29 ·
★★★★★
Nice accommodations and turnkey process
Nice accommodations, great location, pleasant team, turnkey process with great technology, app and virtual concierge 24x7. All in all, it was easy and has worked out well so far. Nice job by the entire Landing team - including the virtual chat bot :)
Reply from Landing2026-07-07
Hi El Jefe!
That’s a great shoutout for the whole Landing experience team, tech, app, and even the virtual concierge included. Thank you for recognizing the smooth process; we’re happy it’s working well for you so far!
We appreciate you!
G
Gene · 1 review · Experienced 2026-06-08 ·
★★★★★
This apartment was the cleanest and…
This apartment was the cleanest and most well equipped business stay I have experienced. Landing thought of everything and with excellent taste!
I hope to do it again, soon!
Reply from Landing2026-07-07
Hi Gene!
A business stay should feel effortless, and we’re so happy this one delivered. Thank you for recognizing the care and taste that went into the home.
We’d love to welcome you back soon!
We are renting an apartment for 6 months in Summervillle, SC while building our house. We have had continued issues with very little response. Some are not clean when move in, TVs that don’t work, side table literally falling apart, flooring coming up, mildew in shower, a dishwasher that is literally falling apart. We are paying twice what the other apartments in complex are going for. We understand due to the fact the fact that it’s furnished, but would expect functional. It is impossible to speak with a person. When able to call someone, it is simply a person that takes info. We have been here since March. I would caution anyone looking at this company/ location.
After speaking directly with the company and discussing the problems we have had, we both have a better sense of the misunderstandings that occurred. This company prides itself in the accommodations it provides, but admits that it did not deliver that service. They do care and own their mistakes. The problems have all been corrected. Nothing is perfect, but their response has shown us the level of service is quality. We appreciate the time they have taken to address this issue.
Reply from Landing2026-07-07
Hi Crissey!
Thank you for giving us the opportunity to work through this directly with you. We appreciate your patience, your honest feedback, and the chance to correct the concerns raised. It means a lot to know our follow-through helped restore confidence in your Landing experience.
We appreciate you!
M
Melissa King · 1 review · Experienced 2026-06-30 ·
★★★★★
Amazing Service! Highly Recommend!
What an amazing service! My family moved to a new state and we are having a house built. We didn’t want to sign a long-term lease, pay a large deposit, or have our credit ran. I found this service and it has turned out to be perfect. It is a true apartment with all the amenities and access to meet short- term needs. I have a specific representative that is available and I can contact her directly if there are any issues. Now it wasn’t a perfect move-in, but the representative was always there and made everything right. Again, this is an amazing service and I would recommend it to anyone looking for a short-term living situation.
Reply from Landing2026-07-07
Hi Melissa!
Landing is built for moments exactly like this! a flexible place to feel at home while life is in transition. Thank you for trusting us during your family’s move and home build.
We’re glad your representative was able to stay close, make things right, and help the experience feel supported.
We appreciate you!
D
Don · 4 reviews · Experienced 2026-06-23 ·
★★★★★
Clean,affordable
Clean,affordable, professional service !
Reply from Landing2026-07-02
Hi Don!
That’s exactly what we aim to deliver: a clean stay, fair value, and professional support. Thank you for choosing Landing!
We Appreciate you!
J
John Delgado · 1 review · Experienced 2026-06-21 ·
★★★★★
Great first time at a Landing property
First time at a Landing property, great experience. The apt and property were clean and very nice and the area GM very responsive to questions. One thing I would have liked are some more essentials in the kitchen - salt, pepper, oil, cheese grater, etc. My next trip is to Morgantown, WV and I was sorry to see that there aren't any Landing properties there, but definitely looking forward to staying with you in the future.
Reply from Landing2026-06-29
Hi John,
What a great first Landing stay to hear about. We’re glad the home, property, and local support made a strong impression, and we appreciate the kitchen essentials feedback as we continue improving the experience.
We’d love to host you again on a future trip! We appreciate You!
K
Kelly Harmon-Harless · 1 review · Experienced 2026-01-01 ·
★★★★★
Very unorganized
I found Landing to be pretty unprofessional. Overall they did not provide me the tools I needed to do my job. When reaching out about issues or help needed to preform my job, or issues with my pay the response time was very unacceptable and extremely frustrating. I found this company to be very unorganized and as an employee my concerns and issues with solutions on how to preform my job put on the back burner and given the run around for an unacceptable amount of time. The pay did not match up to the amount of time i worked, and was denied when asking for a pay raise to match current cleaning pay. I would not recommend cleaning for this company until they make their pay fair to match the time that each cleaning job takes, and that the issues that arise for each job or pay issues be addressed in a timely manner.
The apartment was a perfect solution for our needs. Very well stocked with all the towels, kitchen tools, toiletries, etc. The staff has been very helpful and responsive. Couldn’t have asked for a better experience!
Reply from Landing2026-06-29
Hi Bret,
Thank you for sharing this! We’re happy Landing was the right fit for your needs and that the home felt ready from day one. Our team truly appreciates the kind words and the opportunity to host you.
We appreciate you!
