HeyTutor is an online marketplace where tutors and students can connect. Students are free to access a large database of tutors filtered by location and subject, and tutors are able to create a custom profile, set their own rates and policies, and browse for nearby jobs. After each session tutors are reviewed by HeyTutor students, creating an online marketplace built on trust and driven by positive results. visit www.heytutor.com.
Heytutor (heytutor.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Education & Training and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 37% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-09-07.
I had to learn essay writing but had no clue how to do it. So I thought of taking online help from heytutor for one lesson. But I didn’t know I would end up making a long term relationship with them. I liked their teaching style and service so much.
I am a tutor working with heytutor since 3 years. I am pretty happy with this organization as they make me feel like their family.
I was assured that they could match me with a tutor with professional experience in elementary education. I specifically asked for no college students. They assured me that their tutors have an average of 5-10 yrs of professional experience. I was assured that if the first two tutors don't work out, I could get a refund. The first tutor they sent me was a college student with no professional experience. I rejected them, finding out they were an undergraduate college student when they said they weren't sure what their class schedule was yet, so couldn't commit to times. I asked for a new tutor, complaining that my request had been ignored. They now say that they have "a few" college students, but that most of their tutors are professional. They matched me again. Another college student with no professional experience. I asked for my refund. They refused. Out $1350. If you are actually interested in finding a long term private tutor, DO NOT use HeyTutor.
Used this service for college course work and was set up with a tutor that was to come to my house because I was not able to learn from the video chats - unfortunately my tutor didnt want to come to my house anymore ( not covid related) and so I had no choice but to go online which then suffered horribly from. Not only that, but the tutor was not as reliable as I needed and I got the impression in the end it was ... Well better luck next time - so I took my final without help and by some miracle passed with a c. I contacted hey tutor and the refused to refund due to poor service and now that I'm not in school ... That money is just wasting away sitting there.... For no reason. I tell everyone I know to stay clear because it's impossible to know if you can use all your credits or not and without refunds it isn't worth it. Sign up for chegg instead. Also, there should be some law against companies keeping money from people if they can't use the service.... Feels like fraud.
HeyTutor was incredibly disrespectful to our family and lied constantly about their program. We were looking for tutoring in Python, and we're told by heytutor, that they would connect us to a tutor who has extensive knowledge on python programing language. When we had our first tutoring session, it was a tutor who taught C++, who had now clue how to even read python. We called them, and they said they made a mistake and would add a new tutor in two hours. Three days later no tutor, and my son scored horribly on his project. I called back for a refund, and they never issued me a refund, even though they said they give refunds for unsatisfied customers. We didn't even use 1 hour of tutoring. It's now been two weeks since we asked for our $1,500 refund, still haven't received it, nor do they want to answer our requests. Our bank has been notified of this situation and this companies vile behavior. Sad it had to comes to this.
I sign a contract and pre-paid for 20 sessions. The first tutor they sent wanted us to pay him and quit when he didn't get paid. The second (she was wonderful) tried repeatedly to get paid, but was stiffed by this company. she quit also. They never answer their phone or emails but then call you back (at the most inconvenient time!). I feel like I've been taken. This is a warning, do NOT use this service!
The tutor who go by the name, Gail, was horrible and did not help me whatsoever.
A total waste of time and money, do NOT use HeyTutor. We got the sales pitch in October and signed up, and after many emails, calls and texts to get a real tutor it's now Nov 30th and we haven't had ONE show up for my kids. They charged us a fortune promising a premium service, and have failed to deliver.
Received the hard press to commit to a minimum 20 hour tutoring package before we were even connected with a tutor. Person on the phone "schooled" me on whether my daughter would be able to learn java without a minimum package. My graduate degree and 20+ years of experience is in education/education reform. Tutoring can be a great scaffold -- doesn't need to be long term investment. I think HeyTutor needs some tutoring in this area!
My employer, HeyTutor, is the best company I have worked with. I have been working with them since 4 years and the association continues. I love this company because the people here are very supportive, co-operative and the work culture is amazing. I am looking forward to a long term partnership with them. 53
I purchased 10 sessions for my son. He was finally matched with a tutor. She looked at his lesson and said she didn't have time for it. She told him to call the help desk. I CALLED the help desk. What tutor tells a student they don't have time to help? The second tutor looked at the assignment and said he could help but my son would need to Venmo him payment!! By this time it is nearly 9:30PM and the lesson was due at midnight. The tutor proceeded to tell my son not to use HeyTutor, but to just get in touch with him instead, and it would be cheaper. I called HeyTutor to complain I specifically told them not to allow the tutor to contact my son again. Guess what?? The tutor started calling him. Harassing him! My son blocked the tutor. I have yet to get a refund from the company or the tutor! DO NOT USE THIS COMPANY. They are not reputable, or honest, or forthcoming.
This place is Horrible! They take your money upfront and then they take their sweet time "trying" to find you someone. I paid a ton of money upfront and then they want to wait until the very last minute to say they did their job by "matching" you with someone. They charged me for their 10 hour package, but only provided me with two hours of actual service. I stressed to them over and over that I needed an in-person tutor by a certain time and they assured me they could provide me with one by that specific date! DO NOT USE!
Tutors not proficient in the programs. I was set up 3x with 2 different tutors and both were not helpful for the program I needed tutoring in. They make you pay a lot of money upfront that it non-refundable. Stay away and don't sign up.
Imagine being stuck in lockdown with no income and no one to turn to. I am an orphan with no one in the name of family. Giving tuitions is my only source of income. I was scared thinking that this pandemic would ruin things for me. But fortunately, I am associated with a beautiful bunch of people who continued giving me assignments knowing my situation. HeyTutor, Thank you for making me a part of your family.
I don’t know how many people leave reviews here and not even sure anyone is going to read this. But if someone in authority is reading my review, please know that my son’s tutor, Rachel is the best English tutor and she deserves a raise and recognition. She is fantastic.
I wish I had read the reviews here prior to signing up with HeyTutor. They indeed are very quick to take your money up-front, and then effectively disappear. The tutor I was put in contact with after specifying what I was after was not a fit. After that, I never heard back from them; once they have your money, they're done. I called today to get my account cancelled, they will not do it. I haven't experienced anything like this for the 5 years I've been living in the US.
One day without Joel’s class and my 8 year old son, who is autistic, starts asking me why she is not here yet. He has become so fond of her now. She treats my son like her own. The personal touch in her teaching is commendable. I really like her.
Hey Tutor Company is doing a good job in terms of tutoring, support and client retention. They are best in market.
In the month of February, I chose HeyTutor Company for giving me a good tutor. They did and the tutor they matched me with is a true teacher in all terms. She is very intelligent, firm and responsive. She is always alert in her online lectures and never misses a single fraction of doubt in her students. As a parent, I am very happy with the kind of attention my child is getting from his tutor. You are great, Hey tutor.
Absolutely horrible-they do not stand by their policy, they take your money up front and do not refund you if you have an issue with a tutor -waste of time and money , i would not recommend them at all
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