Hike Footwear (hike-footwear.com) has a 3.1 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 37% give 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Shoes arrived in a reasonable time frame. The HF Strides are very comfortable. I primarily use them for my walk every morning. I tried them barefoot but didn't like not having socks on.
Reply from Hike Footwear2026-07-31
We’re happy that your shoes arrived promptly and that your HF Strides are providing the comfort you need for your morning walks! Knowing that they fit well into your daily routine and support your active lifestyle truly means so much to us.
We also appreciate you sharing your experience with wearing them with socks. Your feedback is valuable, and we’re grateful that you took the time to share your thoughts with us.
Hike Footwear
Customer Service
I received the wrong size. You sent 37. I need a 36 so will you give me the directions how to return and receive the right size.
Reply from Hike Footwear2026-07-31
We apologize for the sizing error and for the frustration and inconvenience it has caused. We know how disappointing it is to receive the wrong size, and we’re truly sorry for the experience.
Please know that we’re here to help. We’ve sent you the instructions for the return and exchange process so we can get the correct size to you as quickly as possible.
Hike Footwear
Customer Service
L
Lupita G · 1 review · Experienced 2026-07-25 ·
★★★★★
I wore my new shoes to Yellowstone…
I wore my new shoes to Yellowstone national Park, so lots of walking and hiking. And I have balance problems so I think the shoes help me with my balance. And at the end of the day my feet didn't hurt just the back of my legs. Love the color! I got Orange.
Reply from Hike Footwear2026-07-31
We’re glad that your new shoes were the perfect companion for your adventures in Yellowstone National Park! Knowing that they provided the comfort, support, and stability you needed while exploring truly means so much to our team.
We’re thrilled to hear that you love the orange color! Thank you for taking the time to share your experience with us. We sincerely appreciate your support and are grateful to be part of your memorable journeys.
Hike Footwear
Customer Service
I received the wrong size. 36 instead of 38. I have tried repeatedly to contact them for return instructions as per their refund policy, and had no reply. I would stay away from this company. The complicated refund policy should have been a red flag.
Reply from Hike Footwear2026-07-31
We are so sorry for the frustration with receiving the wrong size and the difficulties in contacting us. Feeling like our refund policy is complicated and being met with a lack of communication on top of that are unacceptable.
Please reach out to us at [email protected] and we will get you the instructions you need and make sure everything is properly resolved for you right away. We are fully committed to making this right for you immediately.
Hike Footwear
Customer Service
Very disappointed. Ordered a pair in May and still waiting for delivery. Aftersales service just does not exist. Requested cancellation and refund several times but no one seems to take any action.
Reply from Hike Footwear2026-07-31
We are truly sorry to hear of your disappointment and the delay in receiving your order. We know how frustrating it is to wait so long and to feel that your requests for cancellation and a refund have gone unaddressed.
This is certainly not the experience we want for our customers, and we sincerely apologize for the lack of action and communication from our aftersales service. We are committed to making this right for you.
Hike Footwear
Customer Service
After surgery my right foot has been numb, these shoes are helping me get feeling back & helping my balance. I’m getting feeling back.
Reply from Hike Footwear2026-07-31
We’re truly touched by your experience. It means so much to hear that our shoes are helping you feel more stable and regain sensation after your surgery.
Knowing they’ve made a positive difference in your recovery is incredibly rewarding for our team. Thank you for trusting Hike Footwear and for sharing your journey with us.
Hike Footwear
Customer Service
C
Craig · 3 reviews · Experienced 2026-07-30 ·
★★★★★
Is their return policy a scam to avoid credits?
I have tried to do a simple return of one pair that was too small. It's been almost a month of them proposing alternate return options that I consistently rejected, plus now 16 days since my confirmed receipt of my return. I have requested multiple times for them to process the credit, but so far not a word. It appears their efforts to delay or avoid credits for returns are contrary to all reasonable customer satisfaction standards, and their lack of a phone number allows them to hide behind their unresponsive email support. HELP!
Reply from Hike Footwear2026-07-31
We sincerely apologize for the experience you've had with your return and the significant delay in receiving your credit. We understand how upsetting it is to have a simple return become such a prolonged and difficult process.
We are truly sorry for the lack of communication and the feeling that your concerns are not being addressed. Your feedback is extremely important to us, and we are actively reviewing our return and customer support processes to ensure a more responsive and satisfactory experience for all our customers.
Hike Footwear
Customer Service
Ever since I got my shoes I wear them from morning to night. I walk like a drunk, stumbling. But not anymore. My hike shoes are my miracle shoes. I walk very straight now with them on. My whole family calls them “my miracle shoes”.
Reply from Hike Footwear2026-07-31
We're thrilled that our shoes have made such a significant and positive difference in your daily life. It's wonderful to know that you're walking straight and confidently now and that your family even calls them miracle shoes!
Thank you so much for sharing your inspiring experience with us. It truly means a lot to our team to know our footwear is helping you every step of the way.
Hike Footwear
Customer Service
Best shoes I have ever bought. Very comfortable. The HF shoe made it easy to fit a walking assist to help my foot lift so I didn’t fall. Would buy more but now I have 8?pairs and I think that is enough.
Reply from Hike Footwear2026-07-31
We’re happy that our shoes have given you the comfort you were looking for and made it easier to use your walking aid. Knowing they’ve helped make your daily routine a little more comfortable truly means a lot to us.
Thank you for taking the time to share your experience and for being part of the Hike Footwear community!
Hike Footwear
Customer Service
I have never received the last order of 2 pairs of shoes that I placed with you.
Reply from Hike Footwear2026-07-31
We are truly sorry to hear that you have not received your recent order of two pairs of shoes. We completely understand how frustrating and disappointing it must be to be waiting for your order and not have the updates or resolution you expected.
Please accept our sincere apologies for the inconvenience and concern this situation has caused. We are actively reviewing the details of your order and working to resolve this matter as quickly as possible. Thank you for your patience and for giving us the opportunity to assist you.
Hike Footwear
Customer Service
D
Des · 7 reviews · Experienced 2026-07-30 ·
★★★★★
The returns process is non existent
The returns process is non existent , how do I get someone to reply to my daily requests . All I want to do is return a pair of shoes that don’t fit and get a refund.i have been trying for 7 days now and just hit a brick wall. No communication is replied to , phone line mailbox full!
I see your comments but what are you doing for me ? Nobody has contacted me so I think unless I am mistaken these are just words. You have not told me how to return the shoes?
It’s now the 6th August and I’m still waiting?
Reply from Hike Footwear2026-07-31
We apologize for the frustration you’ve experienced. We know how upsetting it is to have a pair of shoes that do not fit and then feel like you’re unable to get the assistance needed to move forward with your refund.
Please know that we are taking your concerns seriously and are working to improve our communication and return process to better support our customers.
Thank you for bringing this to our attention and for giving us the opportunity to address your concerns.
Hike Footwear
Customer Service
D
Dean Abbey · 1 review · Experienced 2026-07-29 ·
★★★★★
Bought 1 pair 10 1/2 Men's
Bought 1 pair 10 1/2 Men's. Foot slid in easy to tight . Exchanged for 11 1/2 men's. Could not even get my foot into the shoe. Your size chart is as generic as the shoe. I really want to try them, but I can't spend any more time or money. THEY ARE NOT WORTH IT.
Reply from Hike Footwear2026-07-31
We sincerely apologize that our sizing did not meet your expectations and for the frustration and disappointment this has caused. We completely understand how discouraging it can be to spend time trying to find the right fit, only to have the experience fall short of what you hoped for.
Your feedback regarding our size chart and sizing information is extremely valuable to us. We are truly sorry that your experience left you feeling that our product was not worth your time or investment. We take your concerns seriously and will continue working to improve our sizing guidance, products, and overall customer experience.
Thank you for sharing your honest feedback and giving us the opportunity to learn and improve.
Hike Footwear
Customer Service
Wrong size sent to me
I wear size 7.5M not 6.5m
My prior messages to hike were not responded to. I am in business for myself and would not conduct my business the way you are by avoiding your customers. Your integrity affects profitability!
Reply from Hike Footwear2026-07-31
We sincerely apologize for the incorrect size being sent and for the lack of response to your previous messages. We understand how frustrating it is when a business doesn't communicate effectively, especially when you're relying on us.
Your feedback about our integrity and its impact on profitability is taken very seriously. We are committed to improving our customer service and communication to ensure this doesn't happen again.
Hike Footwear
Customer Service
We understand that you are waiting for your replacement, and we apologize for any delay or inconvenience this has caused. We know how important it is to receive your replacement as soon as possible, and we are actively working to move this forward and get it to you as quickly as we can.
Thank you for your patience and understanding. We truly appreciate your support and will continue working to ensure this is handled as smoothly as possible.
Hike Footwear
Customer Service
Love your shoes. So comfortable. Like walking barefoot but with support. Just slip them on and your feet spread out. No rubbing pain on toes. Love them
Reply from Hike Footwear2026-07-31
It's great to hear how much you love your Hike shoes! Knowing that they provide the comfort and support you were looking for truly means so much to our entire team.
We’re especially happy that you enjoy the natural feel of the shoes and the comfortable space they provide for your toes without rubbing or discomfort. Thank you for taking the time to share your wonderful experience with us. Your feedback and support mean a great deal to us!
Hike Footwear
Customer Service
A
Annie · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Their customer service is the worst
Their customer service is the worst. Just trying to return a pair of shoes that should have been a size ten and they sent a size. They don’t return responses and you can talk to a live person. Shameful the way people do business was these days!
Reply from Hike Footwear2026-08-01
We sincerely sorry for the frustrating experience you’ve had with our customer service and for receiving the incorrect shoe size. We completely understand how disappointing and stressful it must be to receive an item that is not what you ordered and then struggle to get the assistance you need to resolve the issue.
We deeply regret the lack of communication and the inconvenience this has caused. This is not the level of support we want to provide our customers, and we are taking your feedback seriously as we work to improve our service and response times.
Hike Footwear
Customer Service
Love my Hike shoes. Got exactly what I ordered. So spoiled to them that I wear nothing else. I have 6 pairs. Never had such comfortable shoes.
Reply from Hike Footwear2026-07-31
We’re absolutely thrilled to hear how much you love your Hike shoes! It truly makes our day that they’re so comfortable and you’ve made them your everyday choice. Owning six pairs is incredible, and we’re so grateful to have earned your trust and support.
Knowing our shoes continue to provide the comfort you’re looking for means the world to our team. Thank you for sharing your experience and for being such a valued member of the Hike Footwear community!
Hike Footwear
Customer Service
I cancelled the order but I still got the shoes. I was charged for two pair when I purchased them on a buy one get one free special.
Disapointed is all.
Reply from Hike Footwear2026-07-31
Apologies about the issues you experienced with your order, especially after you had already requested a cancellation. We completely understand how frustrating and disappointing it must have been to be charged incorrectly and receive an item you no longer wished to keep.
This is not the experience we want our customers to have, and we sincerely apologize for the inconvenience and frustration this has caused. Your feedback is extremely important to us, and we appreciate you bringing this matter to our attention as we continue working to improve our order handling and customer support processes.
Hike Footwear
Customer Service
Terrible customer service , i have been trying for 5 days to return the shoes which are too big , i have emailed and done the chat bot ... NO response ... i see that several others have experienced the same problem . I would not recommend this web site to any of my friends
Reply from Hike Footwear2026-08-01
We are sorry for the disappointment you’ve experienced while trying to return your shoes. We completely understand how upsetting it must be to reach out for assistance and wait five days without receiving a response.
We sincerely apologize for the lack of communication and the inconvenience this has caused. This is not the level of service we strive to provide, and we deeply regret that we let you down during this process. We appreciate your patience and the opportunity to address your concerns.
Hike Footwear
Customer Service
Still no replacement shoes as you said you would. In fact no word on my last letter I sent
I have no idea where I stand at this time.
It's been a month since I first ordered a pair.
I've been anxious all this time. I hope I'm not disappointed
Charlotte Palm
Reply from Hike Footwear2026-07-31
We sincerely apologize for the lack of communication and the delay in receiving your replacement shoes. We understand how frustrating it is to be left in the dark, especially after waiting for a month since your initial order.
We truly regret that you've been feeling anxious and that we haven't provided you with the clarity you deserve. We are actively looking into this to understand what happened and will work to resolve this as quickly as possible.
Hike Footwear
Customer Service
