Hike Footwear (hike-footwear.com) has a 3.1 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 37% give 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
I am still waiting for the requested information/forms to exchange my purchased footwear for one size larger! It has been over two weeks since I accessed the necessary materials and submitted all the purchasing details. Please do your part to expedite my return and exchange related to tracking number UUS66W1260808214961. Thank you.
Reply from Hike Footwear2026-07-31
We are so deeply sorry for the significant delay in receiving the necessary information and forms for your footwear exchange and we truly mean every word of that. Waiting two weeks after submitting your purchasing details with no resolution is completely unacceptable.
You deserved a prompt and efficient exchange process from the very beginning and we failed to provide that. We take full responsibility for that.
Please reach out to us at [email protected] with your order details and we will personally step in and make sure your exchange is handled as a top priority right away. No more delays and no more waiting. We are fully committed to making this right for you immediately.
Hike Footwear
Customer Service
There is nothing wrong with the shoes. Just did not work for us (two pairs). Customer service is awful. No phone number to contact for a return. Finally, after 11 emails, I received form to process return. 6 weeks later, they need tracking number for refund. I lost the USPS receipt. I'm still getting the run around and I'm out $137.00.
REPLY: if you are truly sorry, please process my refund ASAP.
Reply from Hike Footwear2026-07-31
We are truly sorry for the experience you've had with your return and our customer service. We understand how upsetting it is to go through such a lengthy process, only to be left without a resolution and out of pocket. Your feedback highlights significant areas where we need to improve our communication and return procedures.
Hike Footwear
Customer Service
The shoes are very good, I have ten plus pair and wear them pretty much exclusively. Customer service is good if they will communicate with you.
Reply from Hike Footwear2026-07-31
We're thrilled that you're such a loyal customer and that our shoes have become your preferred choice! It means a lot to us that you've found such comfort and satisfaction with them.
We also appreciate your feedback regarding communication with our customer service team. We're always striving to improve our support, and your comments are valuable in helping us do so. Thank you for sharing your experience.
Hike Footwear
Customer Service
S
Sue Binger美国 · 2 reviews · Experienced 2026-07-27 ·
★★★★★
If I could give negative stars I would
If I could give negative stars I would. Shoes are dreadful, flimsy and no room for orthotics. Also they run small. Worst of all is horrendous customer support. They advertise returns within 30 days- I have tried to initiate a return for the past 3 days. No responses to my multiple requests for return info and request for a refund. Posted phone number is not working. Server error when I try to send request for a call back. However they continue to plague me with emails wanting referrals for new suckers ( customers). Ripoff!!!
Reply from Hike Footwear2026-07-31
We apologize for the experience you’ve had. We understand how disappointing it must have been to find that the fit did not meet your needs, especially with concerns regarding orthotics and sizing.
We are sorry for the difficulties you experienced while trying to initiate a return and for not providing the timely response and assistance you deserved.
Your feedback is incredibly important to us, and we sincerely appreciate you sharing your experience. We are taking your concerns seriously as we continue working to improve our products, communication, and customer service processes.
Hike Footwear
Customer Service
I love wide toe box on these shoes! For my usual daily wear such as running errands they are very very comfortable. I am afraid though they do not have enough padding in the 'Bottom for my long-term walking exercise that I do. I hope you have another model that will solve that problem for my Long-term walking because I really do love the shoe
Reply from Hike Footwear2026-07-29
We're glad to hear that you're enjoying the wide toe box and comfort for your daily errands! It's wonderful that the shoes are working so well for you.
We appreciate your feedback regarding the padding for longer walks, and we're always working to improve our designs. We'll definitely keep your comments in mind as we develop future models.
Hike Footwear
Customer Service
L
Linda A Brown美国 · 1 review · Verified · Experienced 2026-06-29 ·
★★★★★
Needing an exchange
Well, I didn’t like that the shoes I received were too
Large! As I remember it was suggested to order one size larger ?.
I would like to return them and order another style, same price.
I tried to use your online return request but evidently did it wrong. ( it was confusing for me).
Could you please help me out with this?
Reply from Hike Footwear2026-07-29
We apologize that the shoes you received were too large, especially after following our sizing recommendation. It's disappointing when the fit is not as expected and when the return process becomes confusing or difficult to navigate.
We truly regret the inconvenience you experienced with your online return request. Please know that your concern is important to us, and we are committed to assisting you in resolving this matter and making the process as smooth as possible.
Hike Footwear
Customer Service
Not good experience with distributor scam! This feedback has nothing to do with…
This feedback has nothing to do with the shoes but you do have a problem with your fulfillment company GOFO. After my first Hike order and before the second order, I received a scam delivery from/through GOFO. It took a bit to sort out and fix the problem - another company wasting my time and testing my patience! I will not order or recommend Hike to others given this experience. Too bad since I do like the shoe. Good luck with others if this is a common practice. I have yet to discover how my credit card was used.
Reply from Hike Footwear2026-07-28
We understand how frustrating it is to experience delivery issues, especially when they leave you feeling uncertain and affect your confidence in our brand. We deeply regret the inconvenience, disappointment, and stress this has caused, and we sincerely apologize for letting you down.
We're grateful that you still enjoy our shoes despite this experience, and we truly appreciate you taking the time to share your honest feedback. Your comments are incredibly valuable, and we are taking them seriously as we continue improving our fulfillment process and working closely with our shipping partners to provide a more reliable experience for every customer.
Hike Footwear
Customer Service
