Hike Footwear (hike-footwear.com) has a 3.1 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 37% give 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
D
Dan Monte Calvo · 4 reviews · Experienced 2026-07-28 ·
★★★★★
Poor customer service
I received my shoes in a reasonable amount of time. However, they were to small and to narrow for my wide feet. I have sent three emails requesting a return and a refund and have no response. I give them a 2 for poor customer service.
Reply from Hike Footwear2026-07-31
We are truly and sincerely sorry to hear about the sizing issues you experienced with your shoes and, most importantly, the frustration caused by not receiving a response to your emails regarding your return and refund.
This is not the experience we want any of our customers to have, and we deeply regret the inconvenience, disappointment, and frustration this has caused. We take your concerns seriously and sincerely apologize for falling short in our communication and support.
Your feedback is extremely valuable, and we are committed to improving our processes to provide a better experience for our customers.
Hike Footwear
Customer Service
I ordered 2 pairs of shoes. And I received 2 pairs of shoes. They were the wrong colors and they were the wrong size and said for you to tell me how to send them back. You offered me instead a free pair shoes, the ride color and pay you not $9 for them where I ordered 2 pair of shoes and Albert ready and spent a $150. Let me know how to get you these shoes back, you said I could keep them, I don't know anybody that wear that size shoe give me the right shoes size 10 and in black. And the other one is in wide and you said that it had to have it.Resolved by 30 days.Help me help you, please.Thank the cute bye
Reply from Hike Footwear2026-08-01
We apologize for the experience you've had with your recent order, receiving the wrong colors and sizes, and the subsequent confusion regarding returns and exchanges. We understand how disappointing it is to not receive what you ordered and then encounter difficulties trying to resolve the issue.
Your feedback is incredibly important to us, and we are actively reviewing our processes to prevent similar situations and improve our customer service. We appreciate you bringing this to our attention.
Hike Footwear
Customer Service
I ordered shoes which were 1 size too small and emailed the contact on the website the day after receipt (9th July 2026) to request and arrange an exchange. My purchase was BOGO. After 4 emails and completing a not so nice message to the contact form on the website I finally received a response (29th July 2026) providing instructions to complete a "Return request" and was told I can only exchange 1 pair as the 2nd were free?? neither fit me and they are still brand new. After following the instructions and prepared to pay return shipping, the "approval" email I received 2 days later (31st July 2026) had a link to a returns form to download? The email I received from Emily, 29/7, advised I was not required to return the shoes I had already received.. It does not bother me to return them but after trying to get a response for 20 days I am still without shoes I can wear and as confused as ever.... I am surprised in this day and age its takes so long to reply to emails and that the exchange, in good faith, of your product is so convoluted. I have worked in administration most of my life and would not have kept my job with this kind of performance.
Reply from Hike Footwear2026-07-31
We apologize for the frustrating and disappointing experience you’ve had with your recent order and exchange. We completely understand how upsetting it is to face repeated delays, unclear communication, and a complicated process while still being left without a pair of shoes you can actually wear.
This is far from the level of service we strive to provide, and we deeply regret the stress, inconvenience, and disappointment this has caused. Thank you for bringing this to our attention, and please know that we are committed to making this right.
Hike Footwear
Customer Service
The sneakers are very comfortable as well as
nice looking. The price was also fair.
Reply from Hike Footwear2026-07-31
It's great to hear that you're enjoying the comfort, style, and value of your Hike sneakers! Knowing that our footwear met your expectations and that you love the overall experience truly means so much to our team.
Thank you for your feedback. We appreciate your support and are grateful to have you as part of the Hike Footwear community. We hope you continue to enjoy every comfortable step!
Hike Footwear
Customer Service
L
LEE · 2 reviews · Experienced 2026-07-07 ·
★★★★★
VERY DISSATISFIED CUSTOMER HERE
VERY DISSATISFIED CUSTOMER HERE
I bought 2 pairs of "HF Stride" in size 12, but they were too small and hurt my feet. I asked for a refund, but all they offered was an exchange (for an additional $10, which I thought was cheesy)
So I looked and looked but ALL they had in 13's were the "HF Active" which are HORRIBLE imho. They are the kind that almost have the "toes" but not all the way.
Then, I wrote back (there's NO phone number to call - only via email at their "info" email which takes 2 or 3 DAYS to get a reply. It's been a week now, with no response.
So I'm out $168.48 for 4 pairs of crappy shoes and no resolution. It's B/S, and it's also why Amazon is crushing everyone.
Reply from Hike Footwear2026-08-01
It's disappointing to receive shoes that don't fit, and we sincerely apologize for the difficulty you've had in resolving this issue. We are truly sorry about your frustrating experience with our footwear and our customer service.
We understand your frustration with the exchange process and the lack of timely communication. We are actively working to improve our sizing information and communication channels.
Hike Footwear
Customer Service
We’re so happy that your shoes have lived up to your expectations! Knowing that you’re enjoying your Hike Footwear and experiencing the comfort you were looking for truly means so much to us.
Thank you for trusting us and taking the time to share your experience. We sincerely appreciate your support and hope your shoes continue to bring you comfort and confidence with every step.
Hike Footwear
Customer Service
K
Kim Dotson Oswald · 1 review · Experienced 2026-07-06 ·
★★★★★
Absolutely no customer service!
I purchased three pairs of HF Stride shoes - for one of those "really good" deals. I didn't wear the first shoes until a week or two after they arrived. My first problem developed shortly after the 30 day return was over. I sent emails, used their website and daily for 10 days requested that they call me. NOTHING. Now after about 45 days of wearing, the sole of the shoe is coming undone. Money that I threw away because I believed the hype. Don't buy! They are worthless shoes and the customer service is even worse.
Reply from Hike Footwear2026-08-01
We regret the inconvenience this has caused, and we’re truly sorry that this experience left you feeling your money was wasted. It is disappointing when a product doesn’t meet your expectations, and even more upsetting when you’re unable to get the timely support you deserve.
Your feedback is extremely important to us, and we genuinely appreciate you taking the time to share it. We are committed to improving our products, communication, and customer support to ensure a much better experience for all of our customers.
Hike Footwear
Customer Service
I have tried several times to get information on how to return item and exchange for a different size and have received zero response. Is this the normal for your company?
Reply from Hike Footwear2026-08-01
Apologies for the frustration and disappointment you've experienced due to the lack of response regarding your return and exchange inquiry. We understand how upsetting it is to reach out for assistance and not receive the timely support you deserve.
This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience this has caused. We are actively reviewing what happened and working to improve our communication and support processes to ensure our customers receive the assistance they need.
Thank you for bringing this to our attention and giving us the opportunity to do better.
Hike Footwear
Customer Service
We’re so glad that our shoes have become a favorite for your son! It truly means a lot to know that he’s enjoying the comfort and experience of wearing them. Thank you so much for taking the time to share your wonderful feedback with us.
Hike Footwear
Customer Service
These shoes are really comfortable, and I am on my feet at work 10 hours a day. No socks, no sweat, just the feeling of steady traction and balance. 100% recommend. Wondering which ones I'll get next.
Reply from Hike Footwear2026-07-31
Thank you so much for the feedback. Hearing that our shoes are keeping you comfortable through 10 hour days on your feet means absolutely everything to our entire team!
Your fantastic recommendation means a lot to us! There is truly no greater compliment than a personal recommendation from a happy customer and we are so incredibly grateful for that.
Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. Here is to many more comfortable balanced and traction filled steps ahead!
Hike Footwear
Customer Service
K
Karyn · 1 review · Experienced 2026-07-15 ·
★★★★★
Slow response to return request
I am unable to resolve the return of the shoes which don’t fit—at least in my time frame. I am disappointed because the shoes don’t fit, and I’m disappointed in the service. The emails have sound nice, but there doesn’t appear to be follow-through.
Reply from Hike Footwear2026-08-01
We are truly sorry to hear about the difficulties you've experienced with returning your shoes and the lack of follow-through with our service.
It's incredibly frustrating when a product doesn't fit, and we understand your disappointment with the support you've received. We are actively working to improve our communication and customer support processes.
Hike Footwear
Customer Service
I cannot recommend this company for its customer service. I have been trying to return these shoes since the day I received them, as the sizing seems to be off and they scrunched my toes. I've been waiting for return instructions and have emailed (they don't list a customer service phone number) several times with no response. I fear they will wait until the 30-day period is over to tell me the return window has closed and I'm stuck with a pair of shoes that frankly don't even represent what they show on their website.
Reply from Hike Footwear2026-08-01
Your concern about the approaching return window and the lack of response to your inquiries is valid and unacceptable. You deserved so much better from us and we take full responsibility for that.
Please reach out to us at [email protected] with your order details and we will personally step in and honor your return request right away regardless of the timeline since the delay was entirely our fault and not yours. We are fully committed to making this right for you immediately.
Hike Footwear
Customer Service
Have sent wrong size Shoes once sent another three pair of Shoes one to the wrong address emailed and told him it was the wrong address don’t ship it. They still shipped it emailed it and put in for a phone call to redirect it back which can be done. no response then receive two pair of shoes to the right address was only supposed to get one and some inserts. I did order the size 13 or 13 1/2 was too small which in the past I ordered one pair of that size fit I have emailed and left my email address to please contact me and my phone number to please call me. I have not received any response.
Reply from Hike Footwear2026-08-01
We completely understand how stressful it must be to receive incorrect items and then feel unsupported while trying to resolve the issue.
This is not the experience we want our customers to have, and we deeply regret the inconvenience, frustration, and time this has caused you.
Your feedback is extremely important to us, and we are carefully reviewing our processes and communication to help prevent these issues and provide a better experience moving forward.
Hike Footwear
Customer Service
K
KJN美国 · 4 reviews · Experienced 2026-07-27 ·
★★★★★
I ordered three pairs of shoes
I ordered three pairs of shoes. 2 pairs don't fit. The first pair was a great fit for me.
Multiple attempts to reach Customer service via phone: which states it doesn't take calls. As well as many emails to hike with none legitimate addresses. Dates are July 27th and July 30th, 2026.
Just want a resolution to my issues.
As a former small business owner, was very disappointed. Hope you are a legitimate business to help us all!!
Reply from Hike Footwear2026-08-01
Receiving two out of three pairs that did not fit and then struggling to get a proper resolution is completely unacceptable. You deserved so much better from us and we take full responsibility for falling so far short of your expectations.
We respect your perspective as a former small business owner and we completely understand why this level of service is so disappointing. You know firsthand how important it is to take care of your customers and we regret that we have not demonstrated that same commitment to you.
Please reach out to us at [email protected] with your order details and we will personally step in and make sure everything is properly resolved for you right away. We are fully committed to making this right for you immediately.
Hike Footwear
Customer Service
L
Lisa SokolovCH · 2 reviews · Experienced 2026-07-31 ·
★★★★★
It is now more than two months since my…
It is now more than two months since my shoes have not come. They were delivered to the wrong address. I went to that address and they were not there. No call back k. No resend no refund. The company or their bots, keep sending me the same message. Now They are asking me to contact their delivery company and get a lost item report. I reached out to that company and they say they only deal with the merchants. So much effort so much wasted time. So much exasperation. Yeah the shoes are good but the customer service is abysmal.
Reply from Hike Footwear2026-08-01
We are so deeply sorry for everything you have been through and we truly mean every word of that. You have gone above and beyond to resolve this and we have failed you at every single step. We are deeply ashamed of that.
Please reach out to us at [email protected] and we will make sure you receive either your shoes or a full refund immediately. No more bots no more runaround and no more wasted time. You have been more than patient and you deserve a proper resolution right now.
Hike Footwear
Customer Service
I love the new Hike shoes. The sole are a bit thin and my foot hurts when I step on small rocks and stones. I plan to purchase again in the future. I did not know that orthopedic insoles were availble.
Reply from Hike Footwear2026-08-01
We’re happy that you love your new Hike shoes and that you’re considering purchasing from us again! Thank you for taking the time to share your experience and your thoughtful feedback regarding the sole thickness and how it impacts comfort on uneven surfaces.
We’re also glad to hear you’ve discovered our orthopedic insoles and hope they provide the added support you’re looking for. Your insights are incredibly valuable, and we’ll be sure to share your feedback with our product team as we continue working to improve our designs and customer experience.
Hike Footwear
Customer Service
Shoes way too narrow. Website does poor job about the width of your shoes. Return process was horrible. Did not get any action (except a run around with several emails back and forth) until I filed dispute with credit card company. Funny how the next day I received instructions on how to return shoes. Return shipping was $22 to California. I order almost all my shoes online, this experience was my worst. Next up, more accurate reviews about my experience.
Reply from Hike Footwear2026-08-01
We're sorry for what you had with the shoe sizing and return process. We completely understand how upsetting it is to receive shoes that do not fit as expected and then face additional challenges when trying to arrange a return, especially as a frequent online shopper.
We sincerely appreciate you sharing your feedback regarding our width information and return experience. Your comments are incredibly valuable and will help us identify areas where we can improve to provide clearer guidance and a better overall customer experience.
Hike Footwear
Customer Service
S
Susie H美国 · 11 reviews · Experienced 2026-07-21 ·
★★★★★
Barefoot Girl!
I'm a barefoot girl - not really into shoes Been that way my entire life and am now 77 years old! Love, just love, my Hike barefoot shoes. Will recommend them to all my friends and family, neighbors and group society members. I'm wearing them EVERYWHERE!
Reply from Hike Footwear2026-08-01
It's absolutely wonderful to hear how much you love your barefoot shoes! Knowing that they've become a cherished part of your daily life, especially after being a "barefoot girl" for so long, truly warms our hearts.
We're thrilled that you're wearing them everywhere and plan to recommend them to everyone you know. Your enthusiasm and support mean the world to our team, and we're so grateful to have you as part of our community!
Hike Footwear
Customer Service
M
Margaret Ware · 1 review · Experienced 2026-07-25 ·
★★★★★
Hike sent me the wrong shoes and they…
Hike sent me the wrong shoes and they won't rectify the situation. I keep emailing them and they just ignore me. They are impossible to deal with and a very shady seeming company!
Reply from Hike Footwear2026-07-31
Receiving the wrong shoes and then struggling to get a response while trying to resolve the issue is incredibly frustrating, and we completely understand why this has left you feeling let down.
This is not the experience we want any of our customers to have, and we truly regret the stress and disappointment this situation has caused. You should have received the correct order along with the timely support and assistance you needed.
We sincerely apologize for falling short and appreciate you bringing this matter to our attention as we work to improve our service and support.
Hike Footwear
Customer Service
I have tried to contact Hike Footwear 5 times via email asking for return instructions for my recent shoe order and have received no response. The callback option leaving my phone # for a callback results in an error window. Yet Hike continues to send me advertisement emails and even rewarded me with points toward another purchase while ignoring my futile communication attempts. Shame on you. I’ll be disputing the credit card charge and Hike can deal with them.
Kappa Robinson
Order # 2466016
Reply from Hike Footwear2026-07-31
We deeply regret for the inconvenience, uncertainty, and time this has taken from you, and we apologize for letting you down. We understand how upsetting it is to reach out multiple times for return instructions, encounter technical difficulties, and still not receive the support you needed.
Your experience is not the level of service we strive to provide, and we take your feedback seriously as we continue improving our communication, systems, and customer support processes.
Thank you for bringing this to our attention and giving us the opportunity to do better.
Hike Footwear
Customer Service
