Hikvision (hikvision.com) has a 1.4 out of 5 rating on OK.one, based on 241 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
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Most reviewers were let down by their experience overall. People frequently complained that customer service was entirely unhelpful, leaving callers waiting on long holds or refusing to assist end users with technical problems. Consumers also experienced continuous system failures, poor software performance, and extremely frustrating difficulties regarding passwords, remote platform access, and third-party installation services. Many disappointed buyers felt that the expensive equipment failed to justify its overall cost, leading to widespread regret regarding their purchases.
Some reviewers were happy with certain aspects, mentioning that specific hardware pieces looked nice and functioned adequately for the price paid.
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The Hikvision NVR has worked reasonably well for me, but like others writing reviews the support is non existent and the software is terrible.
They are most likely only interested in assisting companies paying for cloud services. DEFINITELY do not buy these units. Do research and find a system with decent software and a customer care service that actually cares.. I think the comments about spyware on these may be true as my user name has been changed on my account and is now totally inaccessible to me and they won't reset it.. Time for a change!
Arrogance in the extreme doesn’t begin to describe the attitude this company has. Unsurprising as I believe it’s ultimately controlled by the CHINESE STATE ! They’ve done nothing to convince me otherwise
Avoid at all costs. They are capable of listening/viewing everything within one’s home.
Spread the word
Very very bad customer service I called them I asked them to help me with an issue that I had with the CCTV , the customer service was rude arrogant telling me we can’t help you, she refused absolutely.telling me they have to be bought from us.i bought from shops and other places not direct from HIK vision.i have the serial number and everything she was telling me they might not be HIK Vision cameras.i asked why are you there answering calls when you are telling me that you don’t want to help she stated “I am the front house” actually reading the reviews too shows what type of customer service they are and how they are running business.its so bad unbelievable…..
If you want to mount more than 5 cameras do not choose the brand. I have to manage 120 cameras and there is no possibility of auto discovery, if there is an ip conflict both just disappear, and the most frustrating you cant sort by name....
Hik version Bristol fantastic I baught cctv cameras and a DVR turbo HD 7200 from them delivery was next day quality of equipment is very good. I needed help with setting them up to watch live on my TV so I called Bristol and a gentleman helped me do that he also helped me set it up on my mobile phone too and to pair it with my friend phone so he can monitor it live when im out of the country . I would recommend them to anyone.
I must admit the cameras we have are ok and 1 is awesome BUT IT ENDS THERE as customer service is non existent for hikvision and there other company Ezviz though these answered just cant use there own stuff. We have lost £5/600 as cameras wont work after they told Mrs close and open new account to fix fault without saying DELETE cameras first. Sent us to ignorant hikvision.
Poor product and NO CUSTOMER after SERVICE
My alarm system developed a couple of what would be simple things to fix. After calling there 1300# and then being diverted to God knows where and getting the brush off, I tried the other 1300# for the distributor, same brush off and total lack of care. I then tried by e-mail, same brush off. No one wants to own it. That is typical of so called "customer service" from products from China. Take homes: Unless its something like "socks" and you don't care that only last 6months....Do not, do not, do not be fooled into buying high-ticket items of any type from China if you can avoid it. This isn't the first fail I've had. Alarms are high-ticket and important. Go with a reliable brand, local, with adequate customer back-up service. Hik Vision is waste of very good money. Be alerted, don't even think about them as a reliable product/company.
Absolutely no response from Hikvision. One month on, they couldn’t give a damn. Once they’ve sold their product there is ZERO help from them…..possibly because their “monitoring from CHINA” may have been affected ???. I rest my case, but repeat my warning. NEVER install a Hikvision system if you expect any post installation service.
It’s rather interesting that if one lets them know about your review they NEVER respond nor contact you…simply another aspect of their “couldn’t care less” attitude. I suspect it’s a “We’re too massive an organisation to be bothered with our customers” approach !!
Personally, if I could give a MINUS star rating it would be Minus 10 stars ! I’ll continue to put adverse reviews until they contact me…..but I’m not holding my breath !
Simply not worth buing, no support, impossible to install, EVEN with my mate being pro. gonna burn it.
2 days wasted, 250 us wasted, they cant make a desent cam whitout logging on to the hikvision site. Not even give a description on YT. with the right cam even with right product nr. all deleted now and waiting for daylight to burn the cams.
The company might be called Hikvision, but as far as its UK Customer Service is concerned, I'd say it's definitely got no vision whatsoever in either eye!
I have a CCTV system with a Hikvision camera linked to a Hikvision NVR.
Initially, my local Security Dealer, had a fair amount of difficulty simply enabling my Android phone to connect wirelessly with my NVR, even though there was no problem with the signal strength of my home wi-fi.
It worked in the end, and I had no problem in checking out my carport, while away on holiday in New Zealand.
Getting the NVR to link to my Windows 10 OC, using a different Hikvision app, was much more variable, and literally had a mind of its own.
My initial NVR lasted a fair time, before I updated it, using a different supplier. Unfortunately, they had set it up for 24/7 recording, which made a far greater demand on the hard drive, than with my original NVR, and which subsequently failed a few weeks ago, just over two in situ, with a dedicated security HD by Toshiba installed. I ordered the exact same HD, and fitted it myself, and it seems to be working fine again.
Somehow in the process, while I was still able to to use the mobile app to monitor both live-view, and recorded events, it didn't want to play ball with the Hikvision client software on my PC.
I phoned Hikvision, and found them EXTREMELY unhelpful, almost to the point of rudeness and dismissiveness, and they were unable to give me any help at all as to resetting thing on the PC app, because I think that is all that is needed.
Their 'advice' was to go back and ask the installer, because 'they should know what to do', which will require a physical call-out, or remote reset.
They seem to have at lot of the market share, and yet, from my experience, and that of others who have given Hikvision similarly poor scores, clearly they're not bothered about customers' needs, once the equipment has been purchased and installed.
Yes, I know they're a Chinese company, but that shouldn't imply that proper customer service is not available, especially when you go to the trouble of having a European call centre, which may even have a UK outlet! When you give them your serial number, they seem to know everything about the machine and its basic settings, so how hard can it be to share that back with the customer, who will then end up praising Hikvision, rather than feeling the need to slag it off!
There is a facility to email @Support, but this was neither acknowledged, nor responded to!
Once again I want to share my bitter experience with HikVision CCTV cameras and their service, which has left me extremely dissatisfied as a customer.
Last year, I made the decision to purchase 6 HikVision CCTV cameras. However, within just 1.5 years of usage, all of them developed a significant issue - a foggy cloud on the camera lenses, rendering them useless with zero visibility of images. This issue seriously compromised the security.
I decided to seek assistance from HikVision for the first time by sending 5 of the cameras in for repair. To my disappointment, one of the camera was returned to me without any repairs completed. I believed this to be an isolated incident and sent it in for a second time, hoping for a resolution.
Unfortunately, my second attempt also ended in disappointment as the camera was once again returned without any improvements.
Adding to my frustration, HikVision refused to replace the camera with a new one, citing that it was beyond the warranty period and therefore ineligible for replacement. This lack of consideration for a customer who invested in their product is both disheartening and unacceptable.
In light of my experience, I would strongly advise anyone considering the purchase of CCTV cameras to look elsewhere and not consider HikVision as a viable option. Their cameras have proven to be ineffective, and their customer service has been unreliable and unsatisfactory.
Had the engineer out to this system a few times,the main issue is the app,it is virtually impossible to trace issues around your property on a phone or tablet,as they constantly freeze when you try to pinpoint any issues ,THIS APP IS TOTALLY USELESS!!!
Concerns regarding HikVision’s repair service. A cautionary tale.
Approximately two months ago, I issued a cautionary message to the general public regarding the importance of being vigilant when it comes to HikVision’s CCTV cameras. Today, I am compelled to reiterate this caution due to recent experiences with their repair services, which have left me deeply concerned.
I had initially sent five malfunctioning cameras to HikVision for repairs, as these cameras failed within a mere 1.5 years of purchase. Regrettably, the repair process was far from satisfactory. After a staggering 40-day wait, I received my cameras back. However, to my dismay, one of the cameras remained unserviced and was returned in the same condition in which it was sent. The clouding of moisture on the camera lenses had not been addressed, which raises serious questions about HikVision's commitment to quality service.
I am perplexed by the lack of attention by HikVision. Consequently, I have had to return the unserviced camera to HikVision for a second attempt at repair and am currently awaiting its return. This ongoing ordeal has not only inconvenienced me but also cast doubts on the reliability and professionalism of HikVision's repair services.
Their technical department ( if you have the unfortunate experience to require them ) is totally incompetent and frankly the people have very limited knowledge of their products. I recently spent 92 minutes on the phone ( 22 getting through and 70 speaking ) with a totally incompetent member in their technical department, as a result of which in the end, despite his insistence than he could create a new password and then a completely new account, he couldn’t help…. only to be then told next day by email that my case has been closed. All I actually needed was a new password, which with any competent company one can do online. With Hikvision, it’s impossible online and even their technical department can’t seem to do so !
Fortunately a a result of my experience, I’ve so far persuaded six of my friends to change their plans to install HIKVision in new homes, so at least that’s something.
I’d strongly recommend anyone thinking of installing Hikvision NOT to do so, as after sales help is NONEXISTENT.
Note. They never respond to adverse reviews ! I wonder why ?
Had HIK vision cameras installed for a couple of years and all been ok. Recently changed my phone and the HIK connect app didn't transfer over. I just spent the best part of a day attempting to connect my cameras to the app and it has been one of the most frustrating things I've ever done. The QR code "is not recognised" the serial number has "failed to connect" I've been unable to find the DVR/NVR/Firmaware or any other random irrelevant and stupid numbers the app has requested of me. I cannot seem to speak to a human. I've attempted to submit an enquiry form but I am not even sure it has been submitted. It is like a horrible joke and now I think we will just have to get a new system installed. Really really over complicated for something that should be fairly straightforward. I would love them to contact me and sort out a very simple problem and I will happily retract this review.
Awful customer service. We had a system installed which was fine. When 3 cameras went down and our installer had gone out of business I called Hikvision directly. They were rude and unhelpful, even told me it would be 3 days before the could give me contact details of an installer that might be able to help.
Cautionary Review of HikVision Products!!!
I want to share my experience with HikVision products, the CCTV cameras. Unfortunately, I have been one of the most affected customers due to severe moisture-related issues on the lenses that have compromised the functionality of All cameras I purchased within just 1.5 years.
The clouding of camera lenses resulted in captured images being completely obscured and unclear. HikVision has marketed these devices as reliable and durable, but has succumbed in such a short period!
I reached out to HikVision for assistance, hoping for a resolution. However, my experience with their customer service has been disappointing. Instead of addressing the issue effectively, I received vague and generic responses that didn't provide real solutions. To my surprise, HikVision even went so far as to claim that the issue was resolved without any actual solutions.
In light of my experience, I strongly caution the general public when considering HikVision products, especially their CCTV cameras. It's essential for potential customers to be aware of these issues before making a purchase decision.
This is an update, after sending an email, it has been easier to do what we needed. Happier these days, the camera's are GREAT, just needed some support. Thank You Hikvision for doing ( something) we no y'all are in control of the system and can see everything, it is what it is, not really a bad thing.
I bought a house 2 years ago that had a hikvision camera system install and was still linked to the previous owner, I tried to link it to my WiFi system but was unable to as it was still linked to the other man. I don't know who or where he is, so I contacted hikvision and explained the situation he said "sorry mate I can't help you"
Can't or won't is the question!
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