Hismile (hismileteeth.com) has a 2.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 52% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Payed for my order on the 14th and nothing has arrived and they are ignoring my emails.
Hey Jay, I'm sorry to hear that this has been your experience. So I can personally assist you further, could you please reach out to [email protected]. - Sienna
Absolutely love all of the hismile products highly recommend then especially the toothpastes I currently have 10 different flavours I just can’t get enough
Hey Courtney, Thank you for your review. We're so happy to hear this feedback and glad you are loving our products. Please reach out if you have any questions about your smile care routine. We are always more than happy to help. - Sienna
I love the new tube the toothpaste comes in... but it is a little difficult to squeeze out. Maybe its a little too thick of a paste...? Otherwise, its great!
Hey Amber, Thank you for your review. We truly appreciate all feedback we receive. If you have any questions please feel free to reach out as we'd be more than happy to help. - Sienna
I’ve got a toothbrush months ago , I can’t find extra head in anywhere so I will have to get another brush now. Waste of money
Hi Gulcihan, Thank you for your review. I'm sorry to hear that this has been your experience. So we can assist you further, could you please reach out to us via our contact form. - Sienna
No replacement toothbrush heads available anywhere? Not in stores or online, mixed reviews about them having updated the design so newer heads don't fit?? Such a basic thing for a oral care company to get wrong! Highly regret buying an electric toothbrush
Hi Elliot, Thank you for your review. I would love to personally help you with this, could you please contact [email protected]. - Sienna
After Sales Customer service is terrible, response time initially was 3-4 weeks, and at the moment after 2-3 follow up emails there has been no response. 2 of our toothpaste product tubes stopped working after a short amount of time, We received an email to say they were going to be replaced but we have never received anything and when I follow up, there is no response
Hi Caroline, Thank you for your review. I apologise for the delay in getting back to your inquiries, we're receiving a higher than usual volume of inquiries at the moment and really appreciate your patience during this busy time. So I can personally assist you further, could you please reach out to [email protected]. - Sienna
Bin it. The mouthwash made my teeth super sensitive after a week of use.
Hey Ryan, I'm sorry to hear that this has been your experience. We would love to know more about this, could you please reach out to us via our contact form? - Sienna
SCAM !!! Do not buy from this company , I didn’t ever receive my item , they used Amazon delivery which for some reason couldn’t deliver my purchase even tho Amazon have had no problem delivering before ?? When I’ve tried to contact the company I have tried several time and no answer or been told someone will be back in contact 1-4 days … nothing heard for months. AVOID!!
Hi Demi, I'm sorry to hear that this has been your experience. I have just looked into this for you and responded to you via email. - Sienna
Missing items from my order tried contacting them several times but they just don't reply, DO NOT BUY FROM HISMILE ONLINE, buy from a reputable store because if there's any issue you WON'T get it sorted through hismile as they just don't care and don't reply back to you, they will take your money and run...... DOGSHIT company to do business with......
Hi David, Thank you for your review. I apologise for the delay in getting back to you, we're receiving a higher than usual volume of inquiries at the moment and really appreciate your patience during this busy time. I have just responded to your inquiry via email. - Sienna
New products don’t work as well as the first range. Contacted them for my ‘guaranteed refund’, which they were happy to do providing I pay for the return of any product I had left. When I said I’d return it if they front the international courier cost for the shipping, they stopped responding to communication. Stay away from this shady organisation with their substandard products and services.
Hi there, Thank you for your review. So I can personally assist you with this, could you please reach out to [email protected]. - Sienna
Bought replacement brush heads that don’t fit my Hismile toothbrush despite being labelled the same (Barbie version). Contacted support 10 days ago and still no response despite being told 1–4 business days and emailing several times on serval different platforms. Currently unusable product
Hey Yasmin, Thank you for your review. I'm sorry to hear that this has been your experience. I have just contacted you via email to assist you further. - Sienna
I ordered a package from HiSmile in March and it arrived missing an item. Since then, I’ve sent FOUR separate emails and haven’t received a single response — no acknowledgment, no explanation, and definitely no refund for the item I paid for but never received. This isn’t just poor customer service, it’s completely unacceptable. Ignoring customers when something goes wrong is a terrible way to run a business. At this point, it feels like once they’ve got your money, they simply don’t care. Save yourself the frustration and don’t order directly from them.
Hi Brittany, I'm sorry to hear that this has been your experience. I have just contacted you via email to assist you further. Thank you for your patience. - Sienna
Never received my product and no one reached back to me about my product. Worst website and even worst customer service I ever came across
Hey Prince, I'm sorry to hear that this has been your experience. So I can look into this for you, could you please email [email protected]. - Sienna
Awful company. I never received my order and no one will get back to me. Do not buy anything from them!
Hey Zoe, I'm sorry to hear that this has been your experience. So I can personally look into this, could you please reach out to [email protected]. - Sienna
1st order went off without a hitch and a great product, 2nd order 15 days and still processing. The reduction of stars is from the 5 star 1st order.
Hey Jamie, I'm sorry to hear that this has been your experience. I would love to assist you further with this, could you please reach out to [email protected]. - Sienna
SCAM,SCAM,SCAM I order from them on 22/02 and haven't received no information regarding shipping or reply on my emails. Please people stay away from them!!
Hey Kas, Thank you for your review. So I can look into this for you, could you please reach out to [email protected]. - Sienna
My son loves the Vanilla toothpaste. Regular mint toothpastes are "too spicy" and bubblegum is gross. Vanilla is the perfect answer for this kid!
Hey Amber, Thank you so much for your review. I'm so glad to hear that your son loves our Vanilla Toothpaste. We truly appreciate your support in Hismile. - Sienna
Mouth wash gunk remove, The formula reacts with saliva + proteins and forms clumps � Vondelo I tried 5 times in a row to see Colouring agents (like caramel/dyes) make it look darker and nastier Even clean mouths will often still produce “gunk” because it’s a chemical reaction, not just dirt removal That’s why people sometimes see the same amount every rinse — it’s not purely “leftover filth”.
Hi Laureina, Thank you for your review As you rinse, the formula interacts with oral debris, pulling them into visible particles you can actually see in the sink. If you have any further questions on this, please feel free to reach out to us via our contact form. - Sienna
I got the tooth gloss reduced from £19.99 to £1.99. Absolute waste of money still. Product is crap.all the Hi smile products are utter rubbish and advertising totally false. Stay away
Hey Martin, Thank you for your review. Our videos show the results you can achieve when using our products however as you’ll appreciate, the product results may vary depending on the type of teeth you have. As always, we would be more than happy to discuss this in more detail to ensure you are getting the results you desire. Please feel free to contact us via our Contact Form on our website. - Sienna
Another thing I got sucked into... DO NOT WASTE YOUR MONEY. They do not make teeth whiter even teeth that are quite a nice ivory though dont even whiten these
Hi Shimone, I'm sorry to hear that this has been your experience. I have just contacted you via email to assist you further. - Sienna
200 reviews matching