Holidaybreakz (holidaybreakz.com) has a 4.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-11.
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
B
Ben · 1 review · Experienced 2026-07-17 ·
★★★★★
BEWARE!!! These people are unethical and flat out CROOKS!!!
Sold me a round trip ticket, which I paid in full. The next day I received an email stating that on my returning flight, there were no more seats available in my ticket cabin class, that I had already paid for.
Firstly: Why would this seat be posted on their website as available, if it wasn’t?!! Secondly:
I paid for it and they debited my credit card immediately that night. Thirdly: they offered to move me up one cabin level grade, “to an available seat”, for an additional $500!! When I tried to cancel, they stated “it says in the ‘fine print’, all ticket sales are non-refundable”! Can anyone say… “BAIT & SWITCH” !!!
I will NEVER use these crooks again!!! BEWARE!
Reply from Holidaybreakz2026-07-17
***********************************************************
Dear Passenger,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and we value the opportunity to address your concerns.
At Holiday Breakz, our goal is to provide our customers with the best possible fares. However, due to high demand, flight availability can sometimes change rapidly. When this happens, our team works hard to offer the closest possible alternative to help ensure your travel plans can still proceed smoothly.
We would like to personally review your booking details so we can find a solution that works best for you. Please reply to this or contact our customer care team at 1-800-473-7107 / [email protected] , and we will be happy to assist you further.
Your satisfaction is very important to us, and we look forward to resolving this matter for you.
Kind regards,
Support Team
K
Kimberly Jones · 3 reviews · Experienced 2026-07-14 ·
★★★★★
The worst service....do not deal with…
The worst service....do not deal with this company....!!!
Reply from Holidaybreakz2026-07-18
ear Passenger,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and we value the opportunity to address your concerns.
At Holiday Breakz, our goal is to provide our customers with the best possible fares. However, due to high demand, flight availability can sometimes change rapidly. When this happens, our team works hard to offer the closest possible alternative to help ensure your travel plans can still proceed smoothly.
We would like to personally review your booking details so we can find a solution that works best for you. Please reply to this or contact our customer care team at 1-800-473-7107 / [email protected] , and we will be happy to assist you further.
Your satisfaction is very important to us, and we look forward to resolving this matter for you.
Kind regards,
Support Team
Mr Robert smith have a good customer service the following up and give me a call on the time everything is alright. You did excellent job.
Reply from Holidaybreakz2026-07-16
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
Robert Smith was very patient and kind in finding my flight.
Reply from Holidaybreakz2026-07-16
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
Robert was very helpful and pleasant customer support
Robert was very helpful and pleasant, it takes a bit longer to checking on the phone and we didn’t get the sits we wanted, but overall a pleasant experience
Reply from Holidaybreakz2026-07-16
Dear Customer,
Thank you for taking the time to share your feedback and for rating us 4 stars. We’re delighted to know that you had a positive experience with us.
We appreciate your support and are always looking for ways to improve. Your feedback helps us continue enhancing our products and services, and we hope to make your next experience worthy of a 5-star rating.
We look forward to serving you again soon!
Kind Regards,
Support Team
My experience was great mr frank was a great customer service im hi help me with everything i need great person 😀
Reply from Holidaybreakz2026-07-13
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
م
محمد زين · 2 reviews · Experienced 2026-07-10 ·
★★★★★
They are liars
They are liars; after booking they contact you to ask for additional payments or the money will not be refunded.
Reply from Holidaybreakz2026-07-11
Dear Passenger,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and we value the opportunity to address your concerns.
At Holiday Breakz, our goal is to provide our customers with the best possible fares. However, due to high demand, flight availability can sometimes change rapidly. When this happens, our team works hard to offer the closest possible alternative to help ensure your travel plans can still proceed smoothly.
We would like to personally review your booking details so we can find a solution that works best for you. Please reply to this or contact our customer care team at 1-800-473-7107 / [email protected] , and we will be happy to assist you further.
Your satisfaction is very important to us, and we look forward to resolving this matter for you.
Kind regards,
Support Team
A
Alex · 1 review · Experienced 2026-07-06 ·
★★★★★
Booking placed on hold, fare not honored, then pushed to pay more
I booked a flight through HolidayBreakz after finding it on a flight comparison site. Shortly after submitting the booking, I received an email saying my booking was “on hold.”
When I contacted HolidayBreakz, I was told that the original fare I selected was no longer available / sold out and that I would need to pay an additional $250 for a different fare option. I clearly declined the higher fare. I did not agree to any fare change, baggage change, or replacement itinerary.
Instead of simply canceling the unconfirmed booking request, I was told I could receive a travel credit on the airline. That made no sense to me. If the original fare could not be honored and no e-ticket had been issued for the booking I selected, I do not understand why I should be pushed toward paying more or accepting travel credit.
Overall, this was a very frustrating and misleading booking experience. Based on what happened, I would strongly recommend being very cautious and booking directly with the airline or with a better-known travel company.
Update:
After several emails and follow-ups, HolidayBreakz eventually confirmed in writing that my booking had been canceled and that no charges had been applied to my payment method.
I appreciate that they ultimately canceled the booking without charging me. However, my overall experience was still disappointing. Shortly after booking, I was told that the fare I selected was no longer available and was offered a more expensive alternative instead. I clearly requested cancellation and stated that I did not authorize any fare change, upgrade, travel credit, or alternate booking.
The entire process was frustrating and uncomfortable. I did not feel confident that my cancellation request was being handled properly, and I had to follow up multiple times before receiving written confirmation that everything had been canceled.
Because of this experience, I chose to book directly with Air France instead.
Reply from Holidaybreakz2026-07-11
Dear Passenger,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and we value the opportunity to address your concerns.
At Holiday Breakz, our goal is to provide our customers with the best possible fares. However, due to high demand, flight availability can sometimes change rapidly. When this happens, our team works hard to offer the closest possible alternative to help ensure your travel plans can still proceed smoothly.
We would like to personally review your booking details so we can find a solution that works best for you. Please reply to this or contact our customer care team at 1-800-473-7107 / [email protected] , and we will be happy to assist you further.
Your satisfaction is very important to us, and we look forward to resolving this matter for you.
Kind regards,
Support Team
HolidayScammers should be their name. I just booked a flight & paid for it & within minutes after taking my money they are telling me that the flight is NOT available & I can either upgrade for $500+ more ( I can't be exact be of the broken english) & they REFUSE to REFUND MY MONEY EVEN THOUGH THEY ARE THE ONE'S NOT HONORING THE FLIGHT SOLD TO ME.
Reply from Holidaybreakz2026-07-07
Dear Passenger,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and we value the opportunity to address your concerns.
At Holiday Breakz, our goal is to provide our customers with the best possible fares. However, due to high demand, flight availability can sometimes change rapidly. When this happens, our team works hard to offer the closest possible alternative to help ensure your travel plans can still proceed smoothly.
We would like to personally review your booking details so we can find a solution that works best for you. Please reply to this or contact our customer care team at 1-800-473-7107 / [email protected] , and we will be happy to assist you further.
Your satisfaction is very important to us, and we look forward to resolving this matter for you.
Kind regards,
Support Team
Dalianys Colon Hernandez
Karla Smith
Muy buen servicio
Reply from Holidaybreakz2026-07-06
Estimado cliente:
¡Gracias por tomarse el tiempo para dejarnos una excelente reseña de cinco estrellas! Nos alegra mucho saber que tuvo una experiencia positiva y nuestro equipo estará encantado de leer sus comentarios.
Sus amables palabras significan mucho para nosotros y nos inspiran a seguir brindando un servicio excepcional.
Si necesita algo más, no dude en contactarnos. ¡Esperamos poder atenderle nuevamente en el futuro!
Saludos cordiales,
Equipo de Soporte
A
Antonio Smith · 1 review · Experienced 2026-07-04 ·
★★★★★
robert was very helpful and nice
Reply from Holidaybreakz2026-07-06
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
P
Phillip · 1 review · Experienced 2026-07-05 ·
★★★★★
great service from robert
Reply from Holidaybreakz2026-07-06
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
J
Jelani Jordan · 1 review · Experienced 2026-07-05 ·
★★★★★
Alan was very helpful
Reply from Holidaybreakz2026-07-06
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
c
customer · 4 reviews · Experienced 2026-07-01 ·
★★★★★
Thank you Robert for assisting us…
Thank you Robert for assisting us today that was quick and easy.
Reply from Holidaybreakz2026-07-02
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
J
John Duran · 6 reviews · Experienced 2026-06-29 ·
★★★★★
This is a scam
This is a scam. Here is the full breadown: I wish I had read the reviews before booking with HolidayBreakz.
I was searching for flights online and came across their website through a flight comparison site, similar to Kayak. The site compared well-known travel companies alongside HolidayBreakz, and their price was significantly lower, so I decided to book.
I purchased two airline tickets for $930.60 and immediately received an email saying my reservation was “pending.” A short time later, I received another email claiming they had tried to call me, but I never received any phone calls or voicemails. The email instructed me to contact them.
When I called, I first reached someone in the U.S. and was then transferred to an overseas call center in India. Yes, India scam artist got on the line. That’s when I was told my tickets could not be booked because the “voucher” they had sold me for the United flight was no longer available. I explained that I had not purchased a voucher—I had purchased airline tickets. They responded that the booking was non-refundable and that if I still wanted the same flight, I would have to pay an additional $2,600 because only a higher fare class was now available.
In my opinion, this felt like a classic bait-and-switch. The low advertised price got me to pay, but after they had my money, I was told I needed to spend thousands more to get the exact same flight. When I objected, I was simply told I should have read the fine print.
Based on my experience, I strongly recommend booking only through well-known travel sites or directly with the airline. Always read reviews before using an unfamiliar booking company. I hope websites that list travel agencies do a better job of screening companies like this so other consumers don’t have the same experience I did. The crazy thing about this you talk to a person in India and ask them how you live with yourself doing these scams. If anyone knows how to stop these scams to Americans such as a new law etc please let me know how to proceed. This needs to Stop!
Reply from Holidaybreakz2026-07-01
Dear Passenger,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and we value the opportunity to address your concerns.
At Holiday Breakz, our goal is to provide our customers with the best possible fares. However, due to high demand, flight availability can sometimes change rapidly. When this happens, our team works hard to offer the closest possible alternative to help ensure your travel plans can still proceed smoothly.
We would like to personally review your booking details so we can find a solution that works best for you. Please reply to this or contact our customer care team at 1-800-473-7107 / [email protected] , and we will be happy to assist you further.
Your satisfaction is very important to us, and we look forward to resolving this matter for you.
Kind regards,
Support Team
B
Brenda Amador · 2 reviews · Experienced 2026-06-29 ·
★★★★★
The experience with Robert was great
The experience with Robert was great. Robert was able to get me the help needed with adding my seat and carry on.
Reply from Holidaybreakz2026-06-30
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
n
noor hbd · 3 reviews · Experienced 2026-06-28 ·
★★★★★
Good worker Romeo bob
Reply from Holidaybreakz2026-06-29
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
J
Jesus D Rosario Jr · 6 reviews · Experienced 2026-06-24 ·
★★★★★
They care about us
Robert Smith is a great guy. He's helped me all the way to the end. I recommend him keep it up. Don't change great work.
Reply from Holidaybreakz2026-06-27
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
