Holme & Hadfield (holmeandhadfield.com) has a 4.1 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home & Garden and its reputation is good. 77% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 43% of negative reviews. Last updated 2026-08-10.
What people say
M
Maria · 6 reviews · Experienced 2025-12-01 ·
★★★★★
Pride in Craftsmanship
Holme and Hadfield clearly takes pride in the craftsmanship of all their product offerings. I buy gifts for my husband and son and never worry that they (or I) will be disappointed in the quality. I love buying gifts from Holme and Hadfield.
Reply from Holme & Hadfield2026-05-13
Thank you so much, Maria!
Reading this genuinely means a lot to us. Knowing that our products have become trusted gifts for your husband and son is incredibly special, and we’re so grateful for the continued support.
We care deeply about the quality and details behind every piece, so it’s wonderful to hear that reflected in your experience. Thank you again for your support!
Holme and Hadfield
Review Correction.
I want to correct my opinion and review of the company “Holme & Hadfield”.
Yesterday I wrote a scathing review only to wake up to an apologetic letter from H&H.
In their previous letter to me they were gracious and willing to help. I unfortunately did not notice their response since it was in my spam folder.
I must apologize for not noticing their response since email and retract (deleted) any previous negative posts or reviews.
Thanks for understanding.
Gregory
Reply from Holme & Hadfield2026-04-30
Hi Gregory,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this has caused, especially given these were intended as gifts.
We did reply on April 27th with a proposed solution, but it appears our message may not have reached you. From your perspective, it understandably felt like there was no response at all, and we sincerely apologize for that experience.
From what we can see, the issue relates to a damaged lid on one of the cases during transit. While this is not the standard we aim for, we take full responsibility for making it right.
We’ve since followed up with you directly and offered two options: a priority replacement lid (along with a gift voucher as a gesture of goodwill), or a return label with a full replacement unit sent out.
We genuinely care about our customers and their experience, and we would greatly appreciate the opportunity to resolve this for you.
If you’re able, please check your inbox (and spam/junk folder) so we can get this sorted for you as quickly as possible.
Warm regards,
Holme & Hadfield Team
Hi Andrea,
We really appreciate you taking the time to share your experience, and we're so thrilled to hear that you love your order! That’s exactly what we aim for.
If you ever need anything or have any questions, feel free to reach out. We’re always happy to help.
Best regards,
The Holme & Hadfield Team
Expectations exceeded!!! The original order was delayed but rest assured they provided above and beyond for this delay!!!
Reply from Holme & Hadfield2026-04-07
Hi Beverly,
While we’re sorry again for the initial delay, we’re so glad we could turn things around and exceed your expectations in the end. Your patience and understanding didn’t go unnoticed, and we’re always here to make things right when it matters most.
We really appreciate your support and hope you continue to enjoy your order!
J
Jim Ham · 1 review · Experienced 2026-03-03 ·
★★★★★
Over Promise and Under Deliver
These guys over promise and under deliver. Promised delivery before Christmas. Didn't arrive until March, and then it arrived broken. When the defect was brought to the company's attention, they tried to deny responsibility and then tried to condition a refund upon unreasonable return demands. The product is also much cheaper than it appears. It's actually mediocre quality junk. And when you challenge their unethical behavior, they try to game you. Do not do business with this business.
Reply from Holme & Hadfield2026-03-13
Hi James,
We’re truly sorry that your experience did not meet expectations. The delay you experienced was caused by an unexpected stock issue affecting a number of orders during the holiday period, and we understand how disappointing that must have been.
When your order did arrive and you reported damage, our team immediately offered solutions, including a replacement unit from the next incoming batch or a return. After you advised that returning the item would be difficult because it had been sent as a gift, we issued a full refund as a one-time exception without requiring the return in order to resolve the situation as quickly as possible.
We regret that the experience fell short and appreciate the opportunity to address it. If you would ever like to discuss this further, you’re welcome to reach us directly at [email protected].
The Holme & Hadfield Team
Hi John, we're sorry to hear you feel this way. Our cases are designed specifically for collectors and crafted using premium materials, so we'd love to understand what happened with your order. Please reach out to us at [email protected], and our team will be happy to help.
S
Saint Padrick · 2 reviews · Experienced 2026-03-01 ·
★★★★★
I own four different Holme & Hadfield…
I own four different Holme & Hadfield displays and I intend to continue to get more as my collection grows. The amount of input and feedback that the team at H&H take and actively use to sculpt their products into items that truly fit their purpose is beautiful. Customer service has always been top notch and gone above and beyond to take care of their customers. I would highly recommend these displays to anyone looking for a way to elevate the beauty of your collection.
Reply from Holme & Hadfield2026-03-08
Hi Saint Padrick! Wow, owning four of our displays is incredible, and we’re honored to be part of your collection! We really appreciate your kind words about our team and process. Thank you for recommending us and for your continued support!
C
Chris Jarrett · 1 review · Experienced 2026-03-07 ·
★★★★★
I have purchased many products.
I have purchased display cases, risers, pen holders and some accessories. I have found every product to be as durable as they are beautiful. They are packaged exceptionally well. I felt the cost appeared to be high until I received my first unit. Then I felt the value was worth the price
Reply from Holme & Hadfield2026-03-08
Hi Chris, we really appreciate you sharing your experience! It’s great to hear that the quality, durability, and packaging have exceeded your expectations. Thanks for trusting us with your collection!
Craftsmanship, quality and beauty - it’s all here!
Excellent craftsmanship, stunning design language, functional excellence, and outstanding customer service- what more could you ask?
I have two large Holme & Hadfield display cases for my watch collection, and have given both watch and coin display cases as gifts.
I use and enjoy both my display cases on a daily basis, and the people I’ve gifted with H&H cases were universally thrilled and very grateful.
I can wholeheartedly recommend anything that Holme & Hadfield makes, because I know that it will serve you well and it will make your life just a little bit better.
Reply from Holme & Hadfield2026-03-08
Hi Glenn, thank you so much for the glowing review! We’re thrilled that our cases are part of your daily enjoyment and that your gift recipients loved them too. Knowing our products bring value and beauty to your life is exactly why we do what we do. Thank you for the support!
The products I have all have came very well packaged. It makes you feel like the company cares about how you receive the product. All products have been quality made and I just love them.
Reply from Holme & Hadfield2026-03-08
Hi Randall, thank you for taking the time to leave such a thoughtful review! We’re so glad our packaging and craftsmanship stood out to you! Making sure your products arrive safely and beautifully is something we really care about.
I have their Armory and it’s an amazing product. Looks great, operates and intended, and the storage options are excellent. Looking forward to getting display case!
Reply from Holme & Hadfield2026-03-08
Hi Marshall, we’re thrilled to hear you’re loving your Armory! It’s great to know the storage options and design are hitting the mark. Thanks for sharing your excitement!
J
Jeff Goodenow · 3 reviews · Experienced 2026-02-27 ·
★★★★★
Had an issue with the clear display lid…
Had an issue with the clear display lid upon arrival of my knife case. Holme and Hadfield replaced it immediately for me
Reply from Holme & Hadfield2026-03-08
Hi Jeff, thanks so much for sharing your experience! We're glad everything worked out smoothly. We really appreciate your support and hope your knife case continues to serve you well!
Exceptional products that have both form and function.
Holme & Hadfield delivers exceptional quality paired with genuine, everyday effectiveness. From the moment you handle their products, it’s clear they are built with intention. The materials feel premium, the craftsmanship is precise, and the design strikes a rare balance between form and function. Nothing feels overdone, yet nothing is overlooked.
What truly sets Holme & Hadfield apart is how seamlessly their products integrate into daily life. They don’t just look good on a desk or shelf, they actively improve organization and usability. Everything has a purpose, and that purpose is executed flawlessly.
This is the kind of brand that earns trust quickly and keeps it. Durable, thoughtfully designed, and unmistakably refined, Holme & Hadfield consistently exceeds expectations. Highly recommended for anyone who values quality, practicality, and timeless design.
Reply from Holme & Hadfield2026-03-08
Hi Jonathan, thank you so much for taking the time to leave such a detailed review! Your trust and recommendation mean the world to us, and we’re so glad our products continue to meet your expectations. Thanks again for your support!
I asked for the challenge coin Chest display for Christmas, but my father mistakenly purchased a smaller model. When I inquired with Holme & Hadfield about exchanging them in a way without alerting my dad, so as not to embarrass him, I received a non-answer.
I then ended up buying the Chest model on my own. The acrylic piece arrived damaged, so I took photos, sent them to Holme & Hadfield, and asked for a replacement Chest.
But a new acrylic piece arrived, not a replacement of the entire item. I found that this acrylic piece was too small to fit on top of the wood—upon trying to slide the acrylic on, it scratched the wood, and then broke. I have photos of this, too.
I am extremely disappointed with the durability and construction of the Chest model, and cannot honestly say I would recommend it to anyone.
Reply from Holme & Hadfield2026-02-19
Hello,
We’re truly sorry to hear about your experience, especially given the situation around this being a gift. We completely understand wanting to handle the exchange discreetly and regret that our initial response didn’t provide the clarity you were looking for.
We’re also very sorry to hear about the issue with the acrylic lid on your Chest display case. That’s certainly not the standard we aim to uphold, and it’s disappointing to learn that the replacement did not fit properly and caused further damage.
We’ve sent you an email so we can review the photos and resolve this properly. We genuinely appreciate the opportunity to make this right.
The Holme & Hadfield Team
I purchased a knife display case for my husband. I was skeptical about the quality however, my skepticism immediately went away when the case arrived. From the packaging to the product...first class, high quality, and beautiful. I will absolutely shop with Holmes and Hatfield again. Thank you.
Ordered a watch case weeks before Christmas that I requested personalization for as a special gift for my husband. The case arrived promptly, but with no personalization. I inquired with the company whom assured me they would send out the personalization padding right away, but did not receive by Christmas, even though I emailed multiple times. The customer service team ended conversation with me on December 4th and wasn't able to get them to respond till after Christmas. When the padding finally did arrive, it was personalized with the Holme and Hadfield name. I am now being told the personalization department has been disabled and that they are unsure when it will be enabled again. Extremely disappointing for a watch case that is admittedly stunningly beautiful, but the customer service is poor.
G
Glenn · 2 reviews · Experienced 2025-12-24 ·
★★★★★
Inept customer service, untruthful & unresponsive
I ordered the Legacy watch display case as a Christmas gift. A few days after it arrived a duplicate shipment arrived. Shortly after that Holme & Hadfield contacted me & said that due to a computer error some orders had been double shipped. They included a link to a FedX return label & said a gift card would be sent for my troubles. When I asked how would I know when FedX would be coming to pick it up I was told that"unfortunately we are not able to arrange for pickup at this time" & that I would have to find a FedX store & take it there! The box weights 30lbs & is 18" x 30". I told them several times I did not feel this was right but they refused to help at all. I finally got tired of it sitting here & made the arrangements myself. I never received a gift card & never heard from them after it was returned. This is some of the worst "customer service" I have ever experienced.
I placed an order for the Armada Knife Display Case on December 1, 2025 after seeing their advertizement on Facebook. Payment was issued for the display box, a riser for the same, personalization, and extra knife stands. As we approached Christmas and no delivery or any update I tried to locate a phone number for their customer service department and nowhere is it listed. Only thing you can do is send an email and await a reponse. Still no response and second email was sent. Finally got a response that it had shipped. Then got a notice they were refunding personalization as it could not be done. Still no box or shipping information so more emails sent and several days before a reply. Did finally get the boz but no riser or knife stands. Seems they were inundated with orders which is no surprise with every click on Facebook their ads appear. They cannot fulfill their orders yet they continue to advertise. The knife box is nice but only heaven knows when the rest of it may be received. Very poor Customer Service and poor planning on their part. Fulfill placed orders and not keep adverising especially since they have my money up front. Once I get the items ordered I will never buy from them again. Plus the owners sent a request for review of their product to include the items STILL not received. The email with it said use review button to communicate with them but no surprise-THERE IS NO REVIEW BUTTON. ****BUYER BEWARE****
M
Maria DiSangro · 1 review · Experienced 2025-12-28 ·
★★★★★
10/10 impressed
I have not yet received my order but I will say this, this company is great! I made a foolish error and sent my order to the WRONG address and Holme&Hadfield graciously helped me out by issuing me a full refund and I will be placing my reorder when my item comes back in stock! Im just so happy with the customer service! Very impressed with this company!
