Holme & Hadfield (holmeandhadfield.com) has a 4.1 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home & Garden and its reputation is good. 77% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 43% of negative reviews. Last updated 2026-08-10.
The company really cares about there customers even though the Humidor was running very late they kept in contact with me the whole time and when my Humidor was shipped I was very happy the product was way over the top !! Great things are worth waiting for !!!!!
FedEx never received the item which was estimated to arrive on 12/11. It’s 12/18, and I placed the order on 12/5. Holme and Hadfield said they don’t know what happened but would send another one if I send the original order back if and when it gets here. I just saw another review of a similar situation. Since that one reply from them, I’m being ghosted. No idea what’s happening because they never confirmed or answered my follow up questions. I’ve been emailing for days and nothing. Ghosting customers is my experience with no results, no product to speak of, and no actual service provided. Never did the first thing right and is not bothering to try to make it up. I’ll edit my review if they finally get me what I ordered, but I can’t walk back these last few days of zero response.
Very misleading reviews here. Merchant refused to respond to emails after claiming package was sent, and forced me to go through the hassle of credit card dispute. We have a tracking number clearly showing package was never sent out of their facility but they refused refund or replacement. Avoid this company at all costs.
Placed and order for Christmas and was told 2-5 day shipping. Over 2 weeks later and no details. Have sent over 20 emails with no response. Many people are frustrated and waiting on order details and the company is not following up but they definitely have our money. This is absolutely ridiculous. But they have time to continue to post and advertise for more orders that they can not fulfill.
Holme & Hadfield at holmeandhadfield.com Armada Knife display is awesome.
Totally recommend it. Thank you for all the great advice you provided!
I couldn’t be more impressed with the Holme & Hadfield Armada. The craftsmanship is top-tier—solid, beautifully designed, and clearly built with a real attention to detail. It’s one of those products that feels premium the moment you unbox it, and it looks even better on display. The functionality is just as good as the aesthetics: everything fits perfectly, the materials are high-quality, and it has that “built to last” confidence you don’t always get these days. What really sets Holme & Hadfield apart, though, is their customer support. Their team is genuinely one of the best I’ve ever dealt with. They respond quickly, treat you like a valued customer, and go above and beyond to make sure you’re happy. It’s rare to find a company that stands behind their product with this level of care and professionalism. Between the Armada’s incredible build quality and the company’s phenomenal support, Holme & Hadfield has earned a lifelong customer in me. Highly recommend—both the product and the people behind it.
I have purchased their largest knife and watched collector boxes, and then none recently their jewelry box and also some risers to expand the storage on my original ones. Any issue I’ve ever had. They have taken care of with emailing me back generally in the same day and going above and beyond for me. I will continue to buy their products for the rest of my life gladly show them off to all my family.
I ordered their Legacy watch case and received it very quickly. Unfortunately, despite their incredible packaging job and through no fault of their own, the case arrived with a lid that had been cracked in transit. They may want to consider shipping the lid separated from the body of the display case in transit (maybe by a layer of foam), as I think the heavy body of the case may shift within the package itself (if shipping is rough) and place stress on the mounted lid, which can lead to cracks. I reached out to their customer service and Giselle sent me a replacement lid immediately! Her communication was prompt and courteous, and the process of describing the issue and arriving at a resolution was as easy as could be :) I was very impressed with their speedy response. The case itself is everything I’d hoped for, and I’m looking forward to years of good use. The materials are solid, the design well thought out, and it really ups my watch and EDC storage game. I hope they make a version like the Legacy in the future which offers EDC storage in BOTH drawers (I personally don’t need the watch storage posts in the top drawer and may remove them) and offers the display posts with options for solid watch posts or their slotted knife posts. But it’s still a great case as is and I’m sure fits the needs of someone who has more watches than I do :)
Excelente customer service, really fast answering
Fantastic customer service. My Armory Pro arrived with a broken cover and they immediately shipped me another one. The replacement cover didn't fit, so they immediately shipped another. Unfortunately, that didn't fit either, so they offered a free return and credit of the unit. I was impressed with the appearance of the Armory and realized it wasn't big enough, so I used the refund to order an Armada. That arrived intact, and is beautiful. The customer service is top-notch. The quality of the wood in both was impressive. I would give them a 5-star for both, but to be fair, I need to subtract a star for the quality control over the two mis-fitting covers.
I made a mistake on my first order and contacted them about it. They were very helpful in getting me started with a refund and helped me correct my mistake on the orders color. Very helpful staff with communications
A great experience all around. I made a mistake on my first order and decided to make a change and upgrade. I never opened it! They returned my order and sent my my re-order with no issues. I have since purchased more watch boxes for my 2- boys. Great job H & H.
My experience was great no problem everything was perfect
Quality product. We’ll packed and shipped promptly
Very slow to ship and arrived slightly damaged due to poor packaging. Also, not that impressed with the quality, definitely not upto the hype so I'm glad I bought them on sale.
Outstanding products & packaging (you’ll understand when yours arrives). Customer service is always super friendly and quick.
61 reviews matching