Home Zone Furniture

那位年轻的女士帮助我们解决了我们的问题。

帮助我们购买的那位年轻女士乐于助人且友好

昨天感谢玛丽亚的帮助

感谢玛丽亚昨天的帮助！回答了我所有的问题，提出了建议，最后订购了一张我非常兴奋的新沙发！谢谢圆石店的玛丽亚！

与 Spirit 的合作使得整体……

与 Spirit 的合作让整个决策变得非常愉快。 没有压力，回答了我们的问题，并对我们查看并最终购买的产品提供了很好的了解。 她做得很好！

Frankie helped us and was very nice and…

Frankie helped us and was very nice and was very helpful

Customer service and knowledge by the…

Customer service and knowledge by the sales associates were outstanding without any pressure tactics or surprises at checkout.

Everyone was so kinda and helpful

Everyone was so kinda and helpful. No pressure no pushy

Was told that it would be 2 weeks for…

Was told that it would be 2 weeks for my order and I called today and he said 3 to four weeks. I’m not sure what is going on although he said it was miscommunication. Nope. He said 2 weeks. I still want it but he definitely said about 2 weeks. Felt mislead at this time.

Paola was awesome!!

Paola was awesome! She was super professional and helpful and made the buying experience effortless. She’s an asset to your organization!

Great person picking out the best…

Great person picking out the best recliner for my home

Great

Easy, no pressure

Exceptional customer service from both…

Exceptional customer service from both people. Couldn’t ask for a better experience! Thanks Suzie and Jose

我们昨天订购了躺椅，然后……

我们昨天订购了躺椅，今天回来购买床垫。我们再次得到了 Innocence 的帮助，服务是一流的。他反应敏捷，知识渊博，让体验变得简单轻松。太感谢了。

Hidden delivery fees

Blake at the store was excellent. The issue came with the delivery. Essentially you are given a one day delivery window with a call the day before that gives you a 3-hour window. Not very convenient. Our fell during a time that we weren't available, so I responded help (as directed) to the text and got no response. I then called the number that the text came from and that just gave me a 20 second message and hung up on me. I called their customer service department and talked to a person that told me that I was supposed to pay another $80 delivery charge on top of the $129 delivery charge for $1,200 worth of purchases to secure a window on the day of delivery. Then I was told that I could move it to another full day window on another day for $25. I told her that I would just cancel the order as this was really disappointing. Instead, I adjusted my schedule and provide a one-star review on a horrible scheduling process and hidden fee.

I made 4 or 5 visits before the final…

I made 4 or 5 visits before the final decision. Each time I was greeted at the door with a smile. The men were pleasant and informative about the sofas, showing me options with no pressure. They put my choice on hold until I was prepared to pay making it easy and convenient for me. Aaron assisted me one time, but all of the gentlemen were very nice.

Devon and Nolan were VERY NICE and…

Devon and Nolan were VERY NICE and helpful. Thank you

Great service

Home Zone Furniture was the perfect…

Home Zone Furniture was the perfect choice for our new living room sofa purchase. No pressure sales and we got a tremendous piece at an unexpected price. Home Zone kept us up to date on delivery throughout the day so we weren't in limbo. Great experience all the way around!

Tristin and Victoria were great and…

Tristin and Victoria were great and super helpful. Very happy with my purchase!

Poor Quality furniture

I strongly recommend avoiding Home Zone Furniture, especially for powered sofas and loveseats. My sofa and loveseat were delivered on May 24, 2023, and have experienced repeated mechanical and electrical failures. I notified Home Zone on four separate occasions that the electrical components were becoming extremely hot and producing a burning-wire smell. I repeatedly explained that I was concerned about a possible fire putting my family, pets, and home at risk. The repair history has been extensive: October 8, 2024: The reclining mechanism was replaced, and the technician determined that two motors and two switch sets were also needed. October 31, 2024: Two motors and two switch sets were installed. November 23 through December 6, 2024: Home Zone removed both pieces for repair. Because the original mechanisms were unavailable, its repair team adapted different compatible mechanisms. October 15, 2025: Four more mechanisms and two motors were replaced due to leaning, gapping, and reclining problems. April 3, 2026: A technician determined that the sofa needed another switch and the loveseat needed another power adapter and mechanism. After years of repairs, repeated replacement parts, and four reports of overheating and a burning-wire smell, I requested that Home Zone replace the furniture. The company refused and offered only another repair. Home Zone focused on scratches and wear on the leather as its reason for denying replacement. I was told the condition would prevent the furniture from being placed in its markdown area and sold to another customer. I never requested replacement because of the leather, although I believe the leather quality was poor. My request was based on repeated electrical and mechanical failures and my concern about a potential fire hazard. In my experience, the customer service manager dismissed the seriousness of my electrical safety concerns and would only offer to install more parts. After this many failed repairs, I no longer trust or feel safe using this furniture. I am now planning to dispose of the sofa and loveseat rather than risk the safety of my family, pets, or home. This has been an expensive and extremely disappointing experience. I regret purchasing this furniture and would recommend shopping elsewhere for better quality products and customer service that takes repeated electrical safety complaints seriously.

Damien and Paola were knowledgeable and…

Damien and Paola were knowledgeable and extremely helpful!