Hoodies For Heroes (hoodiesforheroes.shop) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
I love my hoodie and the message it send out. I bought shorts, hoodies, hats and recently purchased a leather backpack which is now my favorite item. It was larger than I expected and my my sister loves it so I will have to hide it from her. I have gifted jumpers and shirts to family and friends to send that message that's it ok not to ok.
Honestly, I’m quite disappointed. The material is worse than some items that I have purchased from Shein, the stitching is all warped and honestly it just looks and feels cheap & terrible. The colour is very much yellow, not cream or beige.
I love the sweatshirts, one of them came in the right size and the other two didn’t, but that’s OK. They’ll just be a little larger on me. Love to feel of them.
Love my hoodie, wish it was a bit longer but all good
I am still trying to get this company to cancel my membership. Seven emails and still going they will do anything to delay the process promising to cancel then trying to get you to stay for all the benefits. DO NOT SIGN UP TO THIS COMPANY they are a joke.
Hi Kimmy, We are sorry for the inconvenience and for the experience you have had while trying to cancel your membership. We understand that you want this handled clearly and without any further back and forth. We appreciate you sharing your feedback, as it helps us continue improving the way we support customers and handle membership concerns. We would like to make this right and make sure your request is reviewed properly. Please reach out to our team directly at [email protected] with your order or membership details so we can look into this carefully and assist you further. Thank you for bringing this to our attention. 🌸
I had an issue of the item being too small, they gladly took it back and resent me a bigger size, was very accommodating 👍
Please be very wary. Not only if the product extremely low standard, but you may also get caught out with a ‘subscription’ membership. Absolutely crazy, stealing money monthly for an apparent 20% off and store credits. I had not signed up for it, but somehow ended up being billed. Be wary, this store is completely dodgy
Hi Kellie, We are sorry for the inconvenience and for the experience you have shared. We appreciate you taking the time to give your honest feedback. It helps us continue improving the clarity of our membership information, checkout process, product quality, and the support we provide to our customers. We would like to make this right and make sure this is reviewed properly. Please reach out to our team directly at [email protected] with your order details so we can look into this carefully and assist you further. Thank you for bringing this to our attention. 🌸
They charged my credit card without my consent two times within a few months for their membership that I never asked for and they had given me for free when I purchased a few items from them that one and only time. Never trust this company. Also their products are super cheaply made.
Hi Frankie, We are sorry for the inconvenience and for the experience you have had with the membership charges and your order. We appreciate you taking the time to share your feedback with us. Your comments are important and help us continue improving the clarity of our membership information, checkout process, product quality, and customer support. We would like to make this right and make sure this is reviewed properly. Please reach out to our team directly at [email protected] with your order details so we can look into this carefully and assist you further. Thank you for bringing this to our attention. 🌸
Well to start with is the lady's that are there texting me just being so kind and never pushy, the hoodies are very nice, the bags are great the mission to help others is extremely important. I love to see other's smile and this Hoodies for Hero's is just like me. Thank you 😊 🥰.
Hi Jenny 🌸, Your message truly made us smile. We are so happy to hear that our team has been kind and never pushy, and that you are enjoying the hoodies and bags. It means so much to know that the mission behind Hoodies for Heroes feels close to your heart. Wanting to help others smile and feel supported is such a beautiful thing, and we are grateful to have you as part of our community. You can always reach us at [email protected] if you ever need anything. Thank you for your lovely words, kindness, and support. 🌸
Very easy to order lots of different colours I love the messages on them the quality is really great
Hi there 🌸, This is lovely to hear. We are so happy that ordering was easy for you and that you enjoyed the different colour options. It means a lot to know you love the messages on the items and that the quality felt really great. Your support helps us continue sharing pieces with meaning, kindness, and purpose. You can always reach us at [email protected] if you ever need anything. Thank you for your kind feedback and support. 🌸
Great bags, arrived quickly and well packaged.
Hi Claire 🌸, This is lovely to hear. We are so happy that your bags arrived quickly, safely, and well packaged. We hope you enjoy using them and that they bring a smile each time. You can always reach us at [email protected] if you ever need anything. Thank you for your kind feedback and support. 🌸
they advertise items as a free gift then back track and don't send it. they keep blaming computer logistics error and that they are unable to process your free gift and also say you haven't ordered enough to qualify for it. I have evidence from the website that they are offering a free gift when only buying a single item and told them I'd take it further to then be blocked from accessing their website.
Hi Eileen 🌸, We are so happy to hear that ordering was easy and that your delivery arrived quickly. That is exactly the smooth experience we hope every customer has, and your kind feedback means a lot to our team. You can always reach us at [email protected] if you ever need anything. Thank you for your support. 🌸
I’m so pleased with everything that I ordered! All of the items are “special” gifts, only one is an actual birthday gift. I gave 1 sweatshirt yesterday to a young friend has been struggling with severe depression and is now facing surgery for breast cancer.
Hi William 🌸, Your message truly touched us. We are so happy to hear that you are pleased with everything you ordered and that each item has been chosen with such care and meaning. It is especially beautiful to know that one of the sweatshirts was given to someone going through such a difficult time. We hope it brings her comfort, strength, and a little reminder that she is not alone. You can always reach us at [email protected] if you ever need anything. Thank you for sharing this with us and for spreading kindness in such a thoughtful way. 🌸
Great company to deal with. Efficient, informative and helpful with prompt and expedient delivery. Highly recommend them!!
Hi Suellen 🌸, This is wonderful to hear. We are so happy that your experience with us felt efficient, informative, and helpful from start to finish. It is also lovely to know your order arrived promptly. Your recommendation truly means a lot to our team. You can always reach us at [email protected] if you ever need anything. Thank you for your kind feedback and support. 🌸
I appear to have I inadvertently signed up for a £7.99 monthly subscription. After four emails to this company I have not received a reply! I would not recommend this company
Hi Susan, We are sorry for the inconvenience and for the delay in receiving a response to your emails. We appreciate you bringing this to our attention. Your feedback is important and helps us continue improving the clarity of our membership information and the support we provide when customers need help. We would like to make this right and make sure this is reviewed properly. Please reach out to our team directly at [email protected] with your order details so we can look into the subscription and assist you further. Thank you for taking the time to share this with us. 🌸
No problem ordering and delivery was quick too.
Hi Eileen 🌸, We are so happy to hear that ordering was easy and that your delivery arrived quickly. That is exactly the smooth experience we hope every customer has, and your kind feedback means a lot to our team. You can always reach us at [email protected] if you ever need anything. Thank you for your support. 🌸
Excellent service, quality of goods Excellent too. My grandson loves his smiley hat, thank you. Can't wait to wear my hoodie when it gets cooler. Shoulder sacs are great quality with the bonus of fastenings. Ive given them as presents and my daughter and friends love them.
Hi Ellekay 🌸, What a lovely review to receive. We are so happy to hear that you are pleased with the service and the quality of your items. It is wonderful to know your grandson loves his smiley hat, and we hope you enjoy wearing your hoodie when the cooler weather comes. We are also glad the shoulder sacs made such thoughtful gifts for your daughter and friends. You can always reach us at [email protected] if you ever need anything. Thank you for your kind feedback and support. 🌸
Great clothing with clear sizing and messaging. Knowing my purchase supported great mental health initiatives through philanthropy warmed my heart. I had an issue with my order being split into two deliveries that came a week apart. Grateful for the good communication to assure me that the second parcel was in transit. Indeed it turned up soon thereafter. Thanks Team - I will be back!
Hi Mim 🌸, Your message truly warmed our hearts. We are so happy to hear that you love the clothing, the clear sizing, and the meaningful messages behind the pieces. We also appreciate your patience with the split delivery. It is lovely to know the updates helped reassure you while the second parcel was on its way, and we are glad everything arrived safely in the end. Your support for the mental health mission behind Hoodies for Heroes means so much to us. You can always reach us at [email protected] if you ever need anything. Thank you for your kind words and support. We would be so happy to welcome you back. 🌸
I love the meaning behind the hoodie and the brands as a whole, I also love the color of it and the oversized fit. However, the printed design on the back is nowhere near centered. I will still wear it as it is very comfortable.
Hi Katelyn 🌸, Thank you for sharing this with us. We are really glad to hear that the meaning behind the hoodie, the color, the oversized fit, and the comfort all stood out to you. We are sorry that the back print was not centered as expected. We appreciate you bringing this to our attention, as feedback like this helps us continue improving the quality and care we put into our products. We would like to make this right and make sure this is reviewed properly. Please reach out to our team directly at [email protected] so we can take another careful look and assist you further. Thank you for your honest feedback and support. 🌸
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