Hoodies For Heroes (hoodiesforheroes.shop) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
Please don't buy anything from this company. I bought a bag from them that was really poor quality and then they started taking money from my bank for a membership that I never agreed to. Total scam
Reply from Hoodies For Heroes2026-08-05
Hi Siobhan,
We are sorry for the inconvenience and for the concern this experience has caused.
We appreciate you sharing your feedback with us. Your comments are important and help us continue improving the clarity of our membership information, checkout process, and customer support.
We would like to make this right and make sure this is reviewed properly. Please reach out to our team directly at [email protected] so we can look into your order and membership concern, and assist you further.
Thank you for bringing this to our attention. 🌸
C
Charlotte Jackson · 1 review · Experienced 2026-07-01 ·
★★★★★
The products are amazing
The products are amazing, shipping is quick and the value is unmatched.
Reply from Hoodies For Heroes2026-08-03
Hi Charlotte 🌸,
This is wonderful to hear. We are so happy that you love the products and that your order arrived quickly.
It also means a lot to know you feel the value is unmatched. Your kind words truly encourage our team and help us keep sharing products that bring comfort, positivity, and purpose.
You can always reach us at [email protected] if you ever need anything.
Thank you for your lovely feedback and support. 🌸
The product was ok, but then I was charged a $9.99 reoccuring fee that I never signed up for. Will never order again after that
Reply from Hoodies For Heroes2026-08-03
Hi Kristi,
We are sorry for the inconvenience and for any concern caused by the recurring charge.
We appreciate you sharing your experience with us. Your feedback is important and helps us continue improving the clarity of our checkout process, membership information, and customer support.
We would like to make this right and make sure this is reviewed properly. Please reach out to our team directly at [email protected] so we can look into the charge and assist you further.
Thank you for bringing this to our attention. 🌸
I bought the fuzzy smile jumper. Took a while to arrive. The jumper is NOT oversized, in UK terms more like a small or size 10 to 12 if you want it to be a little baggy. The arms were longer than the body which didn't make sense. No care label and lots of loose stitching. It's definitely not cotton more like a polyester mix. Over-all quality bad, delivery took weeks. No point in contacting customer service as the cost of returning the item out weighs the initial cost to buy it. Save your money and look elsewhere. It's such a shame as this item could be such a good product if made properly.
Reply from Hoodies For Heroes2026-08-03
Hi Tracy,
We are sorry for the inconvenience and that the jumper was not what you expected when it arrived.
We appreciate you taking the time to share your honest feedback. It helps us understand where we need to do better and continue improving the products and service we provide to our customers.
We would like to make this right and make sure this is reviewed properly. Please reach out to our team directly at [email protected] so we can take another careful look and assist you further.
Thank you for bringing this to our attention. 🌸
J
Jennifer Middendorf · 1 review · Experienced 2026-07-10 ·
★★★★★
Process was quick and easy
Process was quick and easy. My bag was delivered in no time.
Reply from Hoodies For Heroes2026-08-03
Hi Jennifer 🌸,
We are so happy to hear that the ordering process was quick and easy for you.
It is wonderful to know your bag arrived so quickly too. We hope you love using it and that it brings a smile each time.
You can always reach us at [email protected] if you ever need anything.
Thank you for your kind feedback and support. 🌸
Absolutely awful. Ordered the so-called “oval heart bag”. On the website it shows a bag with a puffy heart-shaped charm and loops in a heart shape. What I got has nothing heart shaped whatsoever. Smells cheap and plasticky. Also took a long time to arrive. Very disappointing.
Update:
The company want me to pay for an international return in order to get a refund despite photographic evidence that this was a scam and the items they are selling are not what they advertised. Avoid at all costs.
Reply from Hoodies For Heroes2026-08-03
Hi Suzanne,
We are sorry for the inconvenience and that your order was not what you expected when it arrived.
We appreciate you taking the time to share your experience with us. Your feedback is important and helps us continue improving the products, service, and support we provide to our customers.
We would like to make this right and make sure this is reviewed properly. Please reach out to our team directly at [email protected] so we can take another careful look and assist you further.
Thank you for bringing this to our attention. 🌸
W
W M · 1 review · Experienced 2026-08-01 ·
★★★★★
I received my "Made Me Smile" bag on…
I received my "Made Me Smile" bag on time, and I absolutely love it! The quality and size are exactly as described, and it exceeded my expectations.
The Hoodies Team was incredibly kind and responded to my enquiry promptly, making the whole experience smooth and enjoyable.
I truly appreciate the excellent customer service and the positive shopping experience. Thank you!
Reply from Hoodies For Heroes2026-08-02
Hi W M🌸,
What a beautiful message to receive. We are so happy to hear that your “Made Me Smile” bag arrived on time and that you absolutely love it.
It is wonderful to know the quality and size were exactly as described and even exceeded your expectations. We are also glad our team was able to respond kindly and promptly, making the whole experience smooth for you.
You can always reach us at [email protected] if you ever need anything.
Thank you for your lovely feedback and support. 🌸
N
NICOLA M · 8 reviews · Experienced 2026-08-01 ·
★★★★★
Poor quality sweaters
The ordering process was easy. I paid £4.95 for priority delivery (only option). The sweater arrived after around month. It was terrible quality, and for the price, I expected better (not like a cheap jumper from shein - cheap but you know what quality you’re paying for). It says a portion will go to mental health charities, and looked a nice sweater, so I purchased based on this. When I complained to the company, their service was quick to respond. I would not recommend buying from this company as you don’t get what you pay for.
Reply from Hoodies For Heroes2026-08-01
Hi Nicola,
We are sorry for the inconvenience and that your sweater did not feel like the quality you expected.
We appreciate you sharing your experience with us. Your feedback is important and helps us continue improving the products, service, and support we provide to our customers.
We would like to make this right and make sure this is reviewed properly. Please reach out to our team directly at [email protected] so we can take another careful look and assist you further.
Thank you for bringing this to our attention. 🌸
D
Delvin · 2 reviews · Experienced 2026-07-24 ·
★★★★★
Great Customer Service
The bag turned out to be the perfect gift! Best thing was when we encountered issues with delivery, several members of staff provided great support and communication until it arrived safely!
Reply from Hoodies For Heroes2026-08-01
vin 🌸,
This is wonderful to hear. We are so happy the bag turned out to be the perfect gift.
We also truly appreciate your patience while the delivery concern was being sorted out. It means a lot to know our team was able to stay in touch, support you along the way, and help make sure your order arrived safely.
You can always reach us at [email protected] if you ever need anything.
Thank you for your kind feedback and support. 🌸
C
Cheryl Mathews May · 1 review · Experienced 2026-07-29 ·
★★★★★
poor response
Poor Customer Service. Buyer beware!
I got the bag even though they couldn't tell me if there were pockets on the inside. They told me to look at the pictures on the website which did not show the inside.
When I got it, I really decided it wasn't what I was looking for. I have sent numerous requests to return it (at my own expense) and have heard nothing.
Reply from Hoodies For Heroes2026-08-01
Hi Cheryl,
We are truly sorry for the inconvenience and that you were left waiting for help with your return request.
We appreciate you taking the time to explain what happened. Your feedback helps us review how we answer product questions and how we follow through when a customer reaches out for support.
Please contact our team directly at [email protected] with your order details so we can take another careful look and assist you properly.
Thank you for bringing this to our attention. 🌸
Fantastic Company when it goes to a good cause. Love my bags 🤗
Reply from Hoodies For Heroes2026-08-02
Hi Tracy 🌸,
We are so happy to hear that you love your bags and feel connected to the cause behind Hoodies for Heroes.
Your support truly means a lot to us. Knowing that our products can bring joy while also helping share awareness for a meaningful cause makes messages like yours so special.
You can always reach us at [email protected] if you ever need anything.
Thank you for your lovely feedback and support. 🌸
K
Kim Frith · 10 reviews · Experienced 2026-06-03 ·
★★★★★
Not Happy
I ordered a jumper in May, it arrived but the sizing was wrong I decided that I needed the next size up. I returned the jumper before the 30day return time in June. I paid £23.00 for the delivery which was almost the price of the jumper, I emailed Hoodies for Heroes my receipt. and to this date I have not had a replacement sent back to me all I get is a standard email saying we are looking in to this. I'm not happy surely someone can find my return. The jumper was not cheap & paying for the return is beyond a joke. I feel like I have paid for two jumpers & have none.
Reply from Hoodies For Heroes2026-08-01
Hi Kim,
We are sorry for the inconvenience and for the long wait while your return is being reviewed.
We appreciate you sharing your experience with us. Your feedback is important and helps us continue improving the service and support we provide to our customers.
We would like to make this right and make sure this is looked into properly. Please reach out to our team directly at [email protected] with your order details so we can review this carefully and assist you further.
Thank you for bringing this to our attention. 🌸
I have ordered 5 hoodies in the passed and I am really pleased with them. So much so I'm going to be looking to buy another one.
MENTAL HEALTH AWARENESS IS IMPORTANT.
Reply from Hoodies For Heroes2026-08-01
Hi Stacey 🌸,
This is so lovely to hear. We are really happy that you have ordered five hoodies and that you are pleased with them.
It means a lot to know you are already thinking about ordering another one. Your support helps us continue sharing meaningful messages and keeping mental health awareness at the heart of what we do.
You can always reach us at [email protected] if you ever need anything.
Thank you for your kind feedback and continued support. 🌸
Hi Tracy 🌸,
This is so lovely to hear. We are really happy that you love your bags and feel connected to the cause behind Hoodies for Heroes.
Your support means a lot to us and helps us continue sharing products with a message of kindness, hope, and mental health awareness.
You can always reach us at [email protected] if you ever need anything.
Thank you for your beautiful feedback and support. 🌸
Yes, my order came from China. BUT, I don't even mind. It obviously took a bit longer than the 2-day delivery we are used to but I was kept updated on the shipping status every step of the way. Email responses were very professional and caring. I can honestly 10/10 recommend ordering from this company.
Reply from Hoodies For Heroes2026-08-01
Hi Katrina 🌸,
Your message truly means a lot to us. We are so happy to hear that you felt safe ordering and that the updates helped you follow your package every step of the way.
We really appreciate your patience with the delivery time and your kind words about our email support. Knowing that the responses felt professional and caring is something our team is very grateful for.
You can always reach us at [email protected] if you ever need anything.
Thank you for your lovely feedback and for recommending us so warmly. 🌸
It was quick and easy to complete my order. When I received my 'hoodie' it was well packed and is just as pictured when I placed my order. Very happy with my hat as well. Thank you
Reply from Hoodies For Heroes2026-07-31
Hi Noeline 🌸,
We are so happy to hear that placing your order was quick and easy, and that your hoodie arrived well packed and just as pictured.
It is lovely to know you are happy with your hat too. We hope you enjoy wearing both and that they bring you comfort and a smile.
You can always reach us at [[email protected]](mailto:[email protected]) if you ever need anything.
Thank you for your kind feedback and support. 🌸
The customer service was great. The product is the same as the ones online. I have worn the sweater twice now, and it is really comfy! Can't wait to order another one.
Reply from Hoodies For Heroes2026-07-31
Hi Hanah 🌸,
This is so lovely to hear. We are really happy that you had a great experience with our customer service and that your sweater arrived just as shown online.
It is wonderful to know you have already worn it and found it really comfy. We are excited to hear you are already looking forward to ordering another one.
You can always reach us at [email protected] if you ever need anything.
Thank you for your kind feedback and support. 🌸
J
Janie · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Great service...
Great quality, service, delivery & kindness. Love my purse 😊
Reply from Hoodies For Heroes2026-07-30
Hi Janie 🌸,
This is so lovely to hear. We are really happy that you love your purse and that the quality, service, and delivery all made the experience a good one for you.
Your kind words mean a lot to our team, especially knowing that the kindness behind Hoodies for Heroes came through as well.
You can always reach us at [email protected] if you ever need anything.
Thank you for your beautiful feedback and support. 🌸
Every item that I have purchased from this company has been the highest quality, along with supporting an amazing cause.
Reply from Hoodies For Heroes2026-07-31
Hi Hanah 🌸,
This is so lovely to hear. We are really happy that you had a great experience with our customer service and that your sweater arrived just as shown online.
It is wonderful to know you have already worn it and found it really comfy. We are excited to hear you are already looking forward to ordering another one.
You can always reach us at [email protected] if you ever need anything.
Thank you for your kind feedback and support. 🌸
c
customer · 2 reviews · Experienced 2026-07-09 ·
★★★★★
I loved how quickly my order arrived
I loved how quickly my order arrived, correspondence was great informing me of where it was all the time, I was just a bit disappointed that the sizes were not true to size, I ordered a 2x large thinking it would be nice and roomy, this was not the case,it was more like a large which wasn’t anywhere big enough.
Reply from Hoodies For Heroes2026-07-29
Hi🌸,
Thank you for sharing your experience with us. We are so glad to hear that your order arrived quickly and that the updates helped you follow its journey along the way.
We are sorry that the sizing did not feel right once it arrived. We truly appreciate you letting us know, as feedback like this helps us review our sizing information and improve the experience for future orders.
Please reach out to us directly at [email protected] so our team can take a closer look and assist you further.
Thank you again for your honest feedback and support. 🌸
