Hoodies For Heroes (hoodiesforheroes.shop) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
The ordering experience was easy and the Customer Support team was very responsive and when I received the item it was exactly what I was expecting.
Reply from Hoodies For Heroes2026-07-29
Hi Christy 🌸,
We are so happy to hear that your ordering experience was smooth and easy.
It is also wonderful to know our Customer Support team responded quickly and that your item arrived exactly as you expected. That kind of experience is always what we hope to provide.
You can always reach us at [email protected] if you ever need anything.
Thank you for your lovely feedback and support. 🌸
Easy to use site. Good quality products. Helping a good cause. Quick delivery and regular updates on order status.
Reply from Hoodies For Heroes2026-07-30
Hi Jill 🌸,
This is lovely to hear. We are so glad you found the site easy to use and that your order arrived quickly with helpful updates along the way.
It means a lot to know you are happy with the quality of the products and feel connected to the cause behind Hoodies for Heroes. Your support truly helps us continue sharing messages of kindness and hope.
You can always reach us at [email protected] if you ever need anything.
Thank you for your kind feedback and support. 🌸
G
Gill Peek · 9 reviews · Experienced 2026-07-22 ·
★★★★★
Hoodies is brilliant!
Hoodies is a great organisation that spreads joy and pleasure while raising money for a vital cause. Our mental health should be front & centre, yet is so often ignored. You totally rock, Hoodies!!! 👍
Reply from Hoodies For Heroes2026-07-29
Hi Gill 🌸,
Your words truly mean so much to us. We are so happy to hear that you feel connected to the heart of Hoodies for Heroes and the message we are trying to share.
Mental health matters deeply, and knowing that our products can help spread joy, kindness, and awareness makes this all the more meaningful for our team.
You can always reach us at [email protected] if you ever need anything.
Thank you for your beautiful support and encouragement. You rock too. 🌸
Very easy to place an order online. The items are extremely well packaged and delivered quickly. The items I've ordered have all been exceptional quality.
Reply from Hoodies For Heroes2026-07-28
Hi Lynne 🌸,
What a lovely review to receive. We are so happy to hear that placing your order was easy and that your items arrived quickly and well packaged.
It means so much to know that everything you have ordered has been exceptional in quality. We truly appreciate your continued trust and support.
You can always reach us at [email protected] if you ever need anything.
Thank you for your kind feedback. 🌸
L
Lisa Ralph · 1 review · Experienced 2026-07-28 ·
★★★★★
Outstanding Company in every way
Outstanding Company in every way! Quality product and Excellent Customer Service! Quick delivery. Everything Great!!!
Reply from Hoodies For Heroes2026-07-28
Hi Lisa 🌸,
What a wonderful review to receive. We are so happy to hear that everything felt great for you, from the product quality to the customer service and quick delivery.
Your kind words mean so much to our team and encourage us to keep giving customers an experience that feels caring, smooth, and positive from start to finish.
You can always reach us at [email protected] if you ever need anything.
Thank you for your lovely feedback and support. 🌸
A
Annie · 1 review · Experienced 2026-07-27 ·
★★★★★
My bag from Hoodies for Heroes never arrived
I purchased a bag from Hoodies for Heroes because I wanted to support a company that promotes mental health. Sadly, my experience was extremely disappointing.
My parcel was marked as delivered, but I never received it. After repeatedly requesting proof of delivery, the company finally sent me the courier's delivery photo—and it clearly showed the parcel had been delivered somewhere that was not my building.
I provided photos of my building and my location and asked them to investigate with their courier. For several weeks they said they were looking into it, but once I sent evidence that the parcel had been delivered to the wrong location, they stopped responding.
I eventually had to open a PayPal dispute and received a refund for non-delivery. I was then surprised to learn the company had apparently told PayPal the item had been delivered.
Mistakes happen, and I understand parcels can occasionally be delivered incorrectly. What disappointed me was the lack of customer service and the unwillingness to resolve the issue once clear evidence had been provided.
Based on my experience, I would not purchase from this company again.
Reply from Hoodies For Heroes2026-07-27
Hi Annie,
We are truly sorry for the inconvenience and for how this experience felt after you reached out about your parcel.
We appreciate you taking the time to explain what happened. Your feedback is important and helps our team review how delivery concerns, courier follow-ups, and customer communication can be handled better moving forward.
Please contact us directly at [email protected] so our team can take another careful look and assist you further.
Thank you for bringing this to our attention. 🌸
Products are great!
Supporting a great cause as well.
Reply from Hoodies For Heroes2026-07-28
Hi Melinda 🌸,
This is wonderful to hear. We are so happy that you love the products and feel connected to the cause behind Hoodies for Heroes.
Your support truly means a lot to us and helps us continue sharing messages of hope, kindness, and awareness.
You can always reach us at [email protected] if you ever need anything.
Thank you for your kind feedback and support. 🌸
I was worried because it took awhile, but received it the next day! You are right it is very soft & I know my daughter will love it! Price is great too!
Reply from Hoodies For Heroes2026-07-27
Hi Julie 🌸,
We are so happy to hear that your order arrived and that it was worth the wait.
It is wonderful to know you found it soft, cozy, and great value. We hope your daughter absolutely loves it and that it brings her comfort and a smile.
You can always reach us at [email protected] if you ever need anything.
Thank you for your lovely feedback and support. 🌸
I have purchased 2 bags now from this company the updates on the progress of the order were good 👍 and the quality and colour were first class as advertised i love both items 😀
Reply from Hoodies For Heroes2026-07-28
Hi Sheila 🌸,
This is so lovely to hear. We are really happy that you love both bags and that the quality and colours were just as you hoped.
It is also wonderful to know the order updates helped you follow the progress along the way. We always want the experience to feel clear and easy from start to finish.
You can always reach us at [email protected] if you ever need anything.
Thank you for your kind feedback and continued support. 🌸
T
Tom Cox customer · 5 reviews · Experienced 2026-07-14 ·
★★★★★
Sweatshirt,tee shirt and bag
The ordering process was seamless and the items arrived on time and in perfect order, they were well packed and they are lovely the material is gorgeous and the bag is the right size for he to carry everything me and my dog need when we go out, saving me taking two bags. I would recommend this company because not only are the items very good but they are helping people with mental health issues as well
D
Dawn Dawber · 4 reviews · Experienced 2026-07-26 ·
★★★★★
Long wait, dreadful quality, extortionate retunr fee!
Ordered as thought it was a reputable company with honourable support for heroes! My mistake! They quality or should I say lack of is diabolical. If I wanted a cheap sweatshirt I would have gone to Shein or Temu! At least I would no what to expect. The material is shiny and cheap, letters barely stuck! Don't even talk about extortionate returns costs! Mines gone in the bin, Buyer beware
Reply from Hoodies For Heroes2026-07-27
Hi Dawn,
We are genuinely sorry that your order left you feeling this way.
We understand you expected something much better when you chose to support Hoodies for Heroes, and we appreciate you being honest about your experience. Feedback like this is important because it helps us look closely at the quality of our items, the return process, and where we need to do better for our customers.
Please reach out to our team directly at [email protected] so we can review this with care and assist you further.
Thank you for taking the time to share this with us. 🌸
M
Millie · 1 review · Experienced 2026-07-08 ·
★★★★★
I wouldn’t recommend this shop.
I wouldn’t recommend this shop.
i subscribed to them to see what the products are like. i was about to buy one but since seeing these reviews, im glad im not. They endlessly spam my inbox and then have the cheek to set up an actual conversation with each other QUESTIONING if im an actual person? Just because i don’t respond. What exactly do you expect me to put everytime you send me an email? i find this company very pushy, and they spam my inbox endlessly!! yes the prices are cheap but I personally wont be buying from this place due to the customer service I’ve experienced. Shocking.
L
LANA H. · 3 reviews · Experienced 2026-07-24 ·
★★★★★
I am a new customer
I am a new customer. Initially I was frustrated with the length of time it was taking to receive my order. The communication on the status was great. Once I rec'd my order I was pleasantly surprised with the quality. I love both items I ordered ! Thank you for your Mission !
Reply from Hoodies For Heroes2026-07-25
Hi Lana 🌸,
Thank you for giving us a chance as a new customer. We are so glad the updates helped while you were waiting for your order.
It is wonderful to hear that once your items arrived, you loved the quality and were happy with both pieces. Your kind words about our mission truly mean a lot to us.
You can always reach us at [email protected] if you ever need anything.
Thank you for your lovely feedback and support. 🌸
J
Julia Anne Sykes · 41 reviews · Experienced 2026-07-25 ·
★★★★★
I love my beautiful kind sky smiley bag…
I love my beautiful kind sky smiley bag it makes me smile every time I look at it.And iam sure when iam shopping it will be a conversation starter.
Reply from Hoodies For Heroes2026-07-25
Hi Julia 🌸,
This made us smile. We are so happy to hear that you love your Kind Sky Smiley Bag and that it brings you joy every time you look at it.
We love knowing it will be a conversation starter while you are out shopping. That is such a beautiful way to help share a little kindness and positivity with others.
You can always reach us at [email protected] if you ever need anything.
Thank you for your lovely feedback and support. 🌸
S
Steve · 4 reviews · Experienced 2026-07-25 ·
★★★★★
Quality of garments was extremely poor
Quality of garments was extremely poor. Shipping appears to have come from China! On requesting details to return order informed that goods to be returned to USA. Would not recommend supporting this “charity”.
J
Jane Emberson · 3 reviews · Experienced 2026-06-24 ·
★★★★★
I will not order from Hoodies for Hero’s again!
I ordered a Bag. One month later, still No delivery despite several Emails.
Now have a message saying it’s been posted. So waiting to see if a Bag is delivered?
Also inadvertently seems I have joined a monthly£7.99 Heroes Club! This I am trying to cancel through both company and PayPal.
I wouldn’t recommend Hoodies for Heroes. 😠
Reply from Hoodies For Heroes2026-07-25
Hi Jane,
We are truly sorry for the inconvenience caused and for the concern this experience has brought while waiting for your order.
We appreciate you taking the time to share your honest feedback with us. Your comments matter, and they help our team review where we need to improve our delivery updates, communication, and overall customer support.
Please contact us directly at [email protected] so our team can take another careful look at your order and membership concern, and assist you properly.
Thank you for bringing this to our attention. 🌸
C
Catherine B · 6 reviews · Experienced 2026-07-24 ·
★★★★★
Quality is terrible & Returns cost a fortune!
Quality of the bags is terrible. Items are shipped from a UK warehouse but returns are to the US so it costs £20+ to return anything - a deliberate deterrent to returning their overpriced products!!! Don't fall for the 'half price' special offers, as even then, they are not worth the money!
Reply from Hoodies For Heroes2026-07-25
Hi Catherine,
We are truly sorry for the inconvenience caused and for the experience you had with your order.
We appreciate you taking the time to share your honest feedback with us. Your comments are important and help our team review where we can improve the quality of our products, our return process, and the overall customer experience.
Please contact us directly at [email protected] so our team can take another careful look and assist you further.
Thank you for bringing this to our attention. 🌸
K
KRISTEN T. · 5 reviews · Experienced 2026-07-20 ·
★★★★★
Wrong color and poor service
I ordered a salmon colored shirt based on the actual description on their website. I received a pale pink shirt. When I questioned this requesting a replacement, I was told it was the correct color and the pictures may not be as they actually are due to lighting. Never mind the description they listed as SALMON. I was told I would have to pay to send the shirt back - for their error. They claim they are a small business but I am one person as well. I could see paying to send back if I changed mt mind but it was a blatant description error n their part. They do not care about their customers. Only the money. I will donate to mental health elsewhere.
Reply from Hoodies For Heroes2026-07-25
Hi Kristen,
We are truly sorry for the inconvenience caused and for how this experience felt on your end.
We appreciate you taking the time to share your honest feedback with us. Your comments are important, and they help us review how we present product details, handle customer concerns, and improve the support experience we provide.
Please contact our team directly at [email protected] so we can take another careful look and assist you further.
Thank you for bringing this to our attention. 🌸
G
Georgina Smith · 10 reviews · Experienced 2026-07-16 ·
★★★★★
The best customer service
The best customer service, they go the extra mile too help with any queries and the products are great value providing thoughtful gifts and uplifting inspirational quotes for getting you through difficult times .
I brought a lovely gift for my daughter and a sweatshirt for myself. Thinking already the meaningful gifts I can get for family and friends
Reply from Hoodies For Heroes2026-07-24
Hi Georgina 🌸,
Your message truly means so much to us. We are so happy to hear that our team was able to help with care and that you feel supported whenever you have a query.
It is wonderful to know you found meaningful gifts for your daughter and yourself. We love hearing that the quotes and messages bring comfort, encouragement, and a little light during difficult times.
You can always reach us at [email protected] if you ever need anything.
Thank you for your kind words and for thinking of sharing Hoodies for Heroes with your family and friends. 🌸
Love the products what the company stands for and exceptional customer service!!!! Highly recommend
Reply from Hoodies For Heroes2026-07-24
Hi Angel 🌸,
This is so wonderful to hear. We are truly happy that you love the products, the purpose behind Hoodies for Heroes, and the service you received from our team.
Your recommendation means a lot to us and helps us continue sharing messages of kindness, hope, and support with more people.
You can always reach us at [email protected] if you ever need anything.
Thank you for your kind words and support. 🌸
