Hoodies For Heroes (hoodiesforheroes.shop) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
Hi Sherry 🌸, That is so wonderful to hear. We are truly happy that everything was amazing for you. Your kind words mean a lot to our team and encourage us to keep sharing products and messages that bring a little more kindness, hope, and positivity. You can always reach us at [email protected] if you ever need anything. We truly appreciate your support. 🌸
Received yet another handbag, absolutely love it , I genuinely cant stop buying them , such a good cause and fantastic quality, but most of all makes everyone smile thanks ☺️ xx
Hi Deborah 🌸, This made us smile. We are so happy to hear that you love your Smiley bags so much and that they keep bringing joy wherever they go. It means a lot to know you enjoy the quality and feel connected to the cause behind Hoodies for Heroes. Knowing these bags help spread smiles is exactly what makes this message so special to us. You can always reach us at [email protected] if you ever need anything. We truly appreciate your lovely support. 🌸
SUBSCRIPTION ALERT! I purchased 2 items not realising I was entering into a £7.99 subscription which apparently is shown at checkout. Had I realised (my bad for not checking, lesson learnt!) I would never have bought the items. I then went to the website to cancel the subscription however the link would not open to the next page to proceed! I have therefore contacted my bank to block further payments. Very underhand way of obtaining additional funds!!!
Hi Debbie, We are truly sorry for the inconvenience caused and for the concern this has raised. We appreciate you taking the time to share your honest feedback. It is important to us that customers feel clear and confident when placing an order, so your comments help us review how we can make the experience easier to understand and improve moving forward. Please contact our team directly at [email protected] so we can look into this properly and assist you with your membership concern. Thank you for bringing this to our attention. 🌸
I received my order that included around 5 items. The main product I was interested in purchasing was the XL Crossbody Smile bag. Love the way it looks and was excited about the connection to suicide prevention. When I received the package, about 3 weeks later, it included a TEENY TINY crossbody that looks like it would be for a very small child! I have been trying to get them to resolve the situation with no results. I have hyperlinks in my email receipt for my order and the shipping email. Using crossbody bag link takes me to the XL size bag. I sent screen shots and a hyperlink to the order. All they need to do is click on the link to confirm what I am saying. They continue to say they looked at the original order and I "did indeed order the small" (extra-small!) bag. No proof, just a statement. I suggest you do NOT order from this site. This order was placed May 18, 2026.
Hi LEH, We are truly sorry for the inconvenience caused and for the experience you have had with your order. We understand how important it is to feel heard and properly assisted when something does not seem right with an order. We sincerely appreciate you sharing your honest feedback, as it helps us review where we need to improve and how we can provide clearer, more careful support moving forward. Please contact our team directly at [email protected] so we can take another careful look at this and assist you further. Thank you for bringing this to our attention. 🌸
I did not feel like this was a quality product. The fabric felt cheap. My sweatshirt does not fit, it is too small. I was disappointed in everything about it except for the design. I thought it also took a very long time to get here.
Hi Beverly, We are really sorry that your order did not feel right for you, especially when you liked the design and were hoping for a better overall experience. We appreciate you being honest with us. Feedback like this matters because it helps us take a closer look at what customers are receiving, how the fit feels, and how we can do better moving forward. Please reach out to us directly at [email protected] so our team can review this carefully and assist you further. Thank you for taking the time to let us know. 🌸
When I had a problem I contacted them and they were extremely helpful. I love their hoodies good sizing and material .
Hi Ms D 🌸, This is lovely to hear. We are so glad our team was able to help when you reached out and that your experience felt supported. It also means a lot to know you love the hoodies, especially the sizing and material. We hope they continue to bring comfort and carry a message that feels meaningful whenever you wear them. You can always reach us at [email protected] if you ever need anything. Thank you for your kind feedback and support. 🌸
I contacted hoodies for heroes support as requested. I did receive my package. I have the you make me smile bag and the free hat. I am missing the yellow smile keychain. I further questioned why I was charged an unknown shipping protection fee. The email responses from hoodies for heroes support have been please send pictures of items received and we will look into that. Which comes off has lazy.
Hi Yvonne, Thank you for updating us. We are glad your package has arrived, but we are sorry that everything has not been fully resolved yet. We understand why this would feel concerning, especially when you are missing an item and also have a question about a charge on your order. We appreciate you being honest about how the support response felt on your end. That feedback matters, and it helps us do better in the way we communicate and assist customers. Please email us directly at [email protected] so our team can take another careful look and help you with the missing keychain and your order concern. Thank you for your patience and for giving us the chance to make this right. 🌸
I brought a blue sweatshirt in XL after receiving it I washed it (horrible material) it shrunk in first wash so no good for me
Hi Susan, We are truly sorry for the inconvenience caused and that your sweatshirt did not meet your expectations. We sincerely appreciate you sharing your honest feedback with us. It helps us review where improvements are needed so we can continue growing and provide a better experience for our customers. Please contact our team directly at [email protected] so we can look into this properly and assist you further. Thank you for bringing this to our attention. 🌸
Love my bag and have received compliments about it every time I go out. Which enables me to say where I purchased and why etc. so feel I am quietly spreading the word about you and your mission which is very close to my heart having lost girlfriends . Happy spreading the word. Need to make small cards with your information to pass on!!
Hi Barbara 🌸, Your message truly means so much to us. We are so happy to hear that you love your bag and that it has become a way to start meaningful conversations wherever you go. We are especially grateful that the mission behind Hoodies for Heroes is close to your heart. Quietly spreading the word, sharing the message, and helping others feel seen is such a beautiful way to honor those experiences and keep kindness moving forward. The idea of small cards to pass along is lovely, and we truly appreciate you sharing that with us. You can always reach us at [email protected] if you ever need anything. Thank you for your support and for helping carry the message with so much heart. 🌸
Took a very long time to get my purse, but it was well worth it. I love the purse and it’s adorable.
Hi Donna 🌸, We are so happy to hear that your purse was worth the wait and that you love it. We truly appreciate your patience while it made its way to you. Knowing that it arrived and brought you joy means a lot to our team. You can always reach us at [email protected] if you ever need anything. Thank you for your kind support. 🌸
Although the messages are fabulous, the quality of the clothing is exceptionally poor. Very cheap polyester materials and cheap iron on transfers. Definately not value for money!
Hi Clare, We are truly sorry for the inconvenience caused and that your experience did not meet your expectations. We sincerely appreciate you sharing your honest feedback with us. It helps us understand where we need to improve and how we can continue growing while providing a better experience for our customers. Please contact our team directly at [email protected] so we can look into this properly and assist you further. Thank you for bringing this to our attention. 🌸
Very helpful and quick response to emails. Easy returns
Hi Kristine 🌸, We are so pleased to hear that our team was able to respond quickly and help make the process easy for you. It means a lot to know you felt supported with your emails and return. We always want our customers to feel cared for from start to finish. You can always reach us at [email protected] if you ever need anything. We truly appreciate your kind feedback and support. 🌸
Poor quality, after waiting weeks for arrival. The sweatshirt material did not match the colour of sweatshirt. There were also black marks on the front. I am awaiting a response from them but fear this will continue to be ignored!!
Hi Michaela, We are truly sorry for the inconvenience caused and that your experience has not met your expectations. We sincerely appreciate you sharing your honest feedback with us. It helps us review where we need to improve and how we can provide a better experience for our customers moving forward. Please contact our team directly at [email protected] so we can look into this properly and assist you further. Thank you for bringing this to our attention. 🌸
The products are good quality and just as pictured on the site. Shipping was surprisingly fast. I thought the whole experience was great.
Hi Kristin 🌸, This is wonderful to hear. We are so glad the products arrived quickly and were just as you expected from the site. It means a lot to know you were happy with the quality and that the whole experience felt great from start to finish. Your support helps us continue sharing the heart and message behind Hoodies for Heroes. You can always reach us at [email protected] if you ever need anything. We truly appreciate your kind feedback and support. 🌸
Very easy and so helpful answered any questions i had and sent lovely messages back to me, quality lovely and washes well
Hi Deborah 🌸, How lovely to read this. We are so happy to know that your experience felt easy, helpful, and genuinely cared for. It means a lot that our messages and support made a positive difference, and we are especially glad to hear that you are pleased with the quality and how well the item washes. You can always reach us at [email protected] if you ever need anything. We truly appreciate your kind words and support. 🌸
Hi Julia 🌸, This is lovely to hear. We are so happy that our customer service left such a positive impression. Our team truly cares about making every customer feel supported, so your kind words mean a lot to us. You can always reach us at [email protected] if you ever need anything. We truly appreciate your support. 🌸
Items are exactly as described and arrive quickly. I have ordered two items and have been so pleased with the quality and "fun" value of the items. I plan on ordering more.
Hi Jan 🌸, It is wonderful to hear that both of your orders arrived quickly and were exactly as expected. We are so glad you are enjoying the quality and fun feel of the items. Knowing that you are pleased enough to plan another order truly means a lot to us. You can always reach us at [email protected] if you ever need anything. We truly appreciate your kind support. 🌸
I ordered a bag from this company. It arrived within days and I was kept informed of where my item was. First time of using them, good service.
Hi Ruth 🌸, That is lovely to hear. We are so glad your first experience with us was smooth and that your bag arrived quickly. It means a lot to know the delivery updates helped keep you informed along the way. We always want customers to feel supported from the moment they order until their parcel arrives. You can always reach us at [email protected] if you ever need anything. We truly appreciate your kind feedback and support. 🌸
The sweatshirt is great quality! Maybe I should have used one size smaller; but it will be great with layers under it. I wish this was Fall so I could wear it now! 🥰
Hi Deborah 🌸, This is such a lovely review to read. We are so happy to hear that you love the quality of your sweatshirt. It sounds like it will be perfect for layering when the cooler weather arrives, and we hope it brings you comfort and warmth when you finally get to wear it. You can always reach us at [email protected] if you ever need anything. We truly appreciate your kind words and support. 🌸
Awful quality polyester and not cotton as it looks in the advert. How do i return to you?. Its awful
Hi Deborah, We are truly sorry for the inconvenience caused and that your experience did not meet your expectations. We sincerely appreciate you sharing your honest feedback with us. It helps us review where we need to improve and how we can provide a better experience for our customers moving forward. Please contact our team directly at [email protected] so we can look into this properly and assist you further. Thank you for bringing this to our attention. 🌸
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