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Shopping & Fashion

Hoodies For Heroes

101 reviews

3.8101 reviews
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About Hoodies For Heroes

Data updated
Website
hoodiesforheroes.shop
Category
Shopping & Fashion
Location
United States · Niagra Falls
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
87% (26/30)
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Is Hoodies For Heroes legit?

Hoodies For Heroes (hoodiesforheroes.shop) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.

What people say

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Carole White · 1 review · Experienced 2026-07-22 ·

Good customer service…

Issued 20% discount as the first one I tried did not work The response time was really quick Good customer services This is my second order Really pleased with my purchases

Reply from Hoodies For Heroes2026-07-22

Hi Carole 🌸, This is lovely to hear. We are so glad our team was able to help quickly when the first discount did not work. It means a lot to know this is already your second order and that you are really pleased with your purchases. Your continued support truly encourages us. You can always reach us at [email protected] if you ever need anything. Thank you for your kind feedback and support. 🌸

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Kathryn · 5 reviews · Experienced 2026-07-21 ·

Customer service provided a prompt…

Customer service provided a prompt response

Reply from Hoodies For Heroes2026-07-23

Hi Kathryn 🌸, Thank you for sharing this with us. We are so glad our team was able to respond to you promptly. We always want customers to feel heard and supported when they reach out, so your feedback truly means a lot. You can always reach us at [email protected] if you ever need anything. We truly appreciate your kind feedback. 🌸

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Sharon H · 25 reviews · Experienced 2026-07-18 ·

Good communication via email delivered…

Good communication via email delivered on time. Bag is lovely also got a free cap.

Reply from Hoodies For Heroes2026-07-23

Hi Sharon 🌸, This is lovely to hear. We are so glad your order arrived on time and that the email updates helped keep everything clear along the way. It is wonderful to know you love the bag, and we hope the free cap was a nice little extra to enjoy too. You can always reach us at [email protected] if you ever need anything. Thank you for your kind feedback and support. 🌸

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Becky · 1 review · Experienced 2026-07-05 ·

NOPE, NOPE, NOPE

Just a heads-up for anyone thinking of buying from this company. I ordered one of their hoodies because the message really resonated with me. Unfortunately, the quality was really poor and nowhere near what I was expecting. To be fair to them, they refunded me in full, not without any hassle. I wouldn’t recommend the hoodie itself based on the quality I received, it was terrible. Just sharing my experience in the hope it helps someone else before they spend their money.

Reply from Hoodies For Heroes2026-07-23

Hi Becky, We are truly sorry for the inconvenience and that your experience with your order was not what you had hoped for. We appreciate you taking the time to share your honest feedback. We are glad the full refund was processed, but we also understand that the experience should have felt easier and more supported from start to finish. Your comments are important to us and will help our team review where we need to improve our products and customer experience. Please contact us directly at [email protected] if there is anything else we can assist you with. Thank you for bringing this to our attention. 🌸

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Bernice · 2 reviews · Experienced 2026-07-21 ·

I love the positive and personal…

I love the positive and personal messages in the products and emails! There are many opportunities to purchase, but no pressure 💖🌟💐🥰 Love and hugs❣️❣️❣️

Reply from Hoodies For Heroes2026-07-22

Hi Bernice 🌸, Your message is full of warmth, and it truly made us smile. We are so happy to hear that the positive messages in our products and emails feel personal and meaningful to you. Knowing they bring encouragement without pressure means a lot to our team. You can always reach us at [email protected] if you ever need anything. Thank you for sharing your love, kindness, and beautiful energy with us. Sending love and hugs right back. 🌸

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Jacky · 1 review · Experienced 2026-06-22 ·

Beware of the Dragonfly delivery service.

Myself and family members have ordered multiple products on more than 1 occasion. My complaint is with their delivery company...Dragonfly. We actually had a driver steal something from us under the pretense of borrowing it. So I filed an online complaint with Dragonfly giving them the shipment details, the driver's name and phone number after he ghosted us. And no response from Dragonfly. And no other way to contact them. Hoping that someone from Hoodies for Heroes contacts me, so that they can get their attention to do something about this. Otherwise I won't be making any future orders with Hoodies for Heroes. Can't trust the drivers their delivery service uses. So sad.

Reply from Hoodies For Heroes2026-07-23

Hi Jacky, We are truly sorry for the inconvenience caused and for the concern this delivery experience has brought you and your family. We sincerely appreciate you taking the time to share this with us. Delivery concerns like this are important, and your feedback helps us review what happened and understand where we need to improve the overall customer experience. Please contact our team directly at [email protected] with your order details so we can look into this carefully and assist you further. Thank you for bringing this to our attention. 🌸

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David Winrow · 30 reviews · Experienced 2026-07-22 ·

Fantastic Organisation Fantastic…

Fantastic Organisation Fantastic Quality Clothes Fantastically Awesome Cause. Awesome people who genuinely respond to all questions and comments Very easy ordering with very quick delivery times All round Fantastic Company

Reply from Hoodies For Heroes2026-07-23

Hi David 🌸, What an amazing message to receive. We are so happy to know that you feel this way about the quality, the cause, and the people behind Hoodies for Heroes. It means so much that your questions and comments have always felt genuinely answered, and that ordering and delivery have been easy for you. Support like yours reminds us why we do what we do. You can always reach us at [email protected] if you ever need anything. Thank you for your fantastic feedback and for being part of our community. 🌸

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Rae Marie England · 1 review · Experienced 2026-06-25 ·

Bag was excellent quality

Bag was excellent quality. Service and delivery was fast and well communicated.

Reply from Hoodies For Heroes2026-07-22

Hi Rae 🌸, This is so lovely to hear. We are really happy that you loved the quality of your bag and that your order arrived quickly. It also means a lot to know the updates along the way were clear and helpful for you. We always want customers to feel looked after from the moment they order until their package arrives. You can always reach us at [email protected] if you ever need anything. Thank you for your kind feedback and support. 🌸

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Carmel Vaughan · 26 reviews · Experienced 2026-07-01 ·

Great products fast delivery

Fast delivery with updates all along the trip. The quality of the t-shirt is brilliant, heavy material well made. Great fit. I love it. The necklace and bracelet are beautiful too, look lovely on.

Reply from Hoodies For Heroes2026-07-22

Hi Carmel 🌸, What a lovely review to read. We are so happy your order arrived quickly and that the updates helped you follow it along the way. It is wonderful to know the T-shirt felt well made, had a great fit, and that you love the quality. We are also glad the necklace and bracelet were just as beautiful for you. You can always reach us at [email protected] if you ever need anything. Thank you for your kind words and support. 🌸

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Gillian Iddon · 6 reviews · Experienced 2026-07-21 ·

We've known people who have suffered…

We've known people who have suffered from depression and some people who are not with us anymore because it's got too much for them. Both myself and my daughter suffer from depression, my daughter has a lot of anxiety problems. Hoodies for Heroes since we came across them We've ordered quite a few times and love the words that are printed on all the items. They're only an email away if you need some advice. The delivery service is second to none.

Reply from Hoodies For Heroes2026-07-22

Hi Gillian 🌸, Your message truly touched us. We are so grateful that you and your daughter found comfort in the words printed on our items, especially with how personal and meaningful this cause is to you. Knowing that the messages can bring even a little strength, hope, or reassurance means more than we can say. We are also very happy to hear that you have ordered from us several times and that the delivery experience has been a good one. Your trust and support mean so much to our team. You can always reach us at [email protected] if you ever need anything. Thank you for sharing this with so much heart and for being part of our community. 🌸

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Carolyn Palot-Watts · 40 reviews · Experienced 2026-07-02 ·

NOT Help for Heroes - don’t be fooled - Chinese company

NOT Help for Heroes! Yes, you’ll be fooled like I was. The ‘sweatshirt’ was a shiny material not cotton- looking as I had expected. The one I received was dirty and I complained - asking to return it for a refund. I was told to keep it and did receive a replacement. Guess what? No replacement received. Avoid.

Reply from Hoodies For Heroes2026-07-22

Hi Carolyn, We are truly sorry for the inconvenience caused and for the experience you had with your order. We appreciate you taking the time to share your honest feedback. It helps us review how we can improve the quality of our products, our communication, and the way we support customers when concerns are raised. Please contact our team directly at [email protected] so we can take another careful look and assist you further. Thank you for bringing this to our attention. 🌸

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Carla Massey · 2 reviews · Experienced 2026-07-20 ·

I highly recommend this company

I highly recommend this company. Not only do you get wonderful apparel. All proceeds go toward mental health/suicide prevention!

Reply from Hoodies For Heroes2026-07-21

Hi Carla 🌸, Your recommendation truly means so much to us. We are so happy to hear that you love the apparel and that the mission behind Hoodies for Heroes is something you connect with. Support like yours helps us continue sharing messages of hope, kindness, and awareness for mental health and suicide prevention. You can always reach us at [email protected] if you ever need anything. Thank you for your kind words and for being part of something meaningful. 🌸

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Lotus · 5 reviews · Experienced 2026-07-20 ·

Order received 20 July 2026

My recent order of 2 t-shirts was received in good condition on 20 July 2026, also received a complimentary cap. Thank you

Reply from Hoodies For Heroes2026-07-21

Hi Lotus 🌸, We are so happy to hear that your order arrived safely and in good condition. It is wonderful to know you received your two T-shirts and the complimentary cap as well. We hope you enjoy wearing them and that they bring a little extra positivity each time. You can always reach us at [email protected] if you ever need anything. Thank you for your kind feedback and support. 🌸

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susan Spooner · 1 review · Experienced 2026-06-29 ·

Excellent Customer Service

In error I placed my order twice! As it was the first time I had placed an order with Hoodies for Heroes I was very unsure if the items were as good as they looked and also if I would be able to get my money refunded for my error. I am delighted to say I loved the items I ordered and also had my money for my error refunded. Absolutely outstanding customer service.

Reply from Hoodies For Heroes2026-07-21

Hi Susan 🌸, What a wonderful message to receive. We are so happy to hear that you loved the items you ordered and that our team was able to help sort out the duplicate order for you. We know placing a first order can come with a little uncertainty, so it means a lot that your experience turned out so well and that you felt looked after by our customer service team. You can always reach us at [email protected] if you ever need anything. Thank you for your kind words and support. 🌸

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Kat Floyd · 1 review · Experienced 2026-06-25 ·

Brilliant products

Brilliant products socks, keyring and bags purchased. Packaged and arrived perfectly. Lovely cause to support.

Reply from Hoodies For Heroes2026-07-21

Hi Kat 🌸, This is so lovely to hear. We are really happy that you loved the products and that your socks, keyring, and bags all arrived perfectly packaged. Your support for the cause means a great deal to us, and we are grateful to know that your order brought you a good experience from start to finish. You can always reach us at [email protected] if you ever need anything. Thank you for your kind words and support. 🌸

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Susanne H · 1 review · Experienced 2026-06-04 ·

Delivery insurance useless

I made an order after speaking with my friend who was feeling suicidal. Saw advertisement for the purple, her favorite color, smile purse and that purchasing would help people with depression. Decided purchase myself purse and backpack which l seldom do. After getting a tracking number all it says tracking number not found. I have waited a month. Started to contact customer service via email. Is there a phone number as l haven't found one. I got one reply but no steps to resolve this issue. I purchased delivery insurance. Now no customer service reply and l am at loss how l get my money back? Also be aware some kind of subscription that you get enrolled in. How do l ensure l am not enrolled in that? Poor customer service. I thought this a US company as had l known items are shipped from China l wouldn't have made the purchase. I was looking forward sending the cute purple purse to my friend to cheer her up.

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Gail Fewson · 4 reviews · Experienced 2026-07-15 ·

Very nice

Very nice, kind people. The query I had re: size was handled quickly.

Reply from Hoodies For Heroes2026-07-18

Hi Gail 🌸, It is wonderful to hear that you felt welcomed and supported by our team. We are so glad your sizing query was handled quickly and that the experience felt easy for you. Helping customers feel cared for is very important to us, so your kind words mean a lot. You can always reach us at [email protected] if you ever need anything. We truly appreciate your lovely feedback and support. 🌸

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Sue · 23 reviews · Experienced 2026-07-01 ·

Delivered earlier than expected

Delivered earlier than expected, excellently make and good quality, and to get a free gift too was a really nice surprise, I have tried it on but haven't worn it yet, has it has been very hot,so I look forward to wearing it.

Reply from Hoodies For Heroes2026-07-18

Hi Sue 🌸, What a lovely message to receive. We are so happy to hear that your order arrived earlier than expected and that you are pleased with the quality. It is also wonderful to know the free gift was a nice surprise. We hope you enjoy wearing it once the weather cools down and that it brings you comfort and a smile when you do. You can always reach us at [email protected] if you ever need anything. Thank you for your kind feedback and support. 🌸

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Sc · 2 reviews · Experienced 2026-06-30 ·

Small fitting T-shirt

I followed the size chart as recommended to size up for a looser fit. The 3xl t-shirt I purchased I think is not actually that size as I am a 2xl and I can only just fit in. I have given this to a relative who wears a medium and it fits her. The other clothing items fits those I purchased for.

Reply from Hoodies For Heroes2026-07-19

Hi Sc, We are truly sorry for the inconvenience caused and that the fit of your T-shirt was not what you expected. We appreciate you taking the time to share your honest feedback with us. Comments like this help us review our sizing, product details, and overall customer experience so we can continue improving. Please contact our team directly at [email protected] so we can take a closer look and assist you properly. Thank you for bringing this to our attention. 🌸

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Charlee · 6 reviews · Experienced 2026-07-14 ·

I Got What I Ordered

This order was for a smiley purse. I also received a sweater and tote bag in two separate orders. My smiley purse was noted as delivered but actually the USPS delivered it a week later. When I emailed about it, your response was in a timely manner. All of the products are good quality and just as pictured on the website.

Reply from Hoodies For Heroes2026-07-18

Hi Charlee 🌸, We are so glad to hear that all of your items arrived and that you are happy with the quality and how they matched what you saw on our website. We truly appreciate your patience with the delivery timing and are happy our team was able to respond to you quickly when you reached out. It means a lot to know your overall experience with the smiley purse, sweater, and tote bag was a good one. You can always reach us at [email protected] if you ever need anything. Thank you for your kind feedback and support. 🌸