HostGator

Issue was result at the first route

Issue was result at the first route. I am very appreciate it.

Support was helpful when I needed to…

Support was helpful when I needed to clean up an old WordPress install after moving my site to a new platform.

Courteous

The tech was knowledgeable and courteous

One of the third grade server service…

One of the third grade server service provider with no proper customer service everyone in the support team is Idiot they have hired a bunch of idiots who dont know what customers problem is and how to resolve it they take 5 days to resolve and still not resolved a simple email outgoing issue which has made me loose more than $2000 of business I would never recommend the hosting from hostgator

Customer support was wonderful

Swathi made my day

Swathi made my day. This agent resolved my issue in just one conversation. Among those who I have contacted and talked, this agent did not fail me. Thanks to Swathi! 5 stars from me!

Excellent Customer Support

I've been with HostGator since 2014, and their customer support is always on point. Always courteous and willing to help, even when I present them with very difficult or very basic requests. They do their best to get the problem sorted.

I had multiple steps for my issue

I had multiple steps for my issue. Ameen did solve what I need to start with in one interaction. I will need to come back for the next part of the issue. But he was easy to work with and pointed me in the right direction and was there as I did the procedures necessary.

Perfect service!

HostGator has resolved every single…

HostGator has resolved every single problem I've had. They've always been kind and patient, their staff is highly skilled, and I've been using their service for five years now.

I got my issue resold by the HostGator…

I got my issue resold by the HostGator Support Team at one instance.

Hostgator's rep was most helpful, patient, and courteous!

Preema was most helpful and courteous! I thank her so much for her help.

Tried to transfer my domain

Tried to transfer my domain - but was told it was HostGator policy to not issue a Auth Code to anyone other than the registrant's email address (it was setup years ago by an ex employee who left). So I proceeded to change the address to the HG Account-holder (me) and was told that there is an automatic ICANN 60 day block, when a change is made. Not entirely true, as other providers opt out of enforcing that 60 day ban. Welcome to the world of Host Gator. I have used them for 6 years. Once they were helpful. Now they are just the worse than any other webhosts. Bye Bye HG. Customer Service is a thing of the past for you. P.S. HostGator reached out to me. The outcome of their stone-age processes resulted in me having to ‘restore’ my domain registration and request a new registration email address. I had to upload photo ID passport, Driving licence, bank & credit card statements. I was informed that they would review this in 24 to 48 hours before they made a decision to change it - but the 60 day block would still be enforced - so I’m looking at 2 months before I get an Authorisation Code. They reviewed my documents and decided they needed notorised copies of them because my account name (I included my nickname) didn’t quite match my IDs. My strong advice to all my clients and anyone who is thinking of using HostGator is turn around and RUN… very fast and don’t stop for 60 days!

The support representative was…

The support representative was professional, patient, and helpful throughout the troubleshooting process. They thoroughly checked the server, identified the issue, and clearly explained the next steps. Thank you for the excellent support.

the rep handled everything perfectly.

Once I was able to connect to a human...

The AI Agent gets a 2 and the Hostgator Support agent gets a 5. Once I was able to connect to a human the support was first rate, however there was a lot of AI slop thrown to me in the way of unknown answers to some basic internet routing questions by the AI agent before I was able to get connected to a knowledgeable service representative. After I was connected to a real agent my request was handled brilliantly and in short order.

1 Star

1 Star – Repeated service failures with no accountability Our experience with HostGator has been extremely disappointing due to two major incidents that negatively affected our business. Earlier this year, our corporate website was offline for nearly 10 hours during business hours because of an issue on HostGator's side. This caused significant disruption to our operations and prevented customers from accessing our website for most of the business day. After the incident, we requested compensation for the downtime, but HostGator refused to provide any meaningful remedy. More recently, HostGator migrated its email servers. During this migration, many incoming customer emails were apparently lost or dropped without our knowledge. We only discovered there was a problem after receiving numerous phone calls from customers asking why we had not responded to their emails. Missing customer communications is a serious issue for any business and can damage customer relationships and reputation. While technical problems can happen with any hosting provider, what matters is how the company responds. In our case, we experienced significant business disruption on two separate occasions, and we did not feel that HostGator took adequate responsibility or made reasonable efforts to compensate us for the impact. Based on our experience, businesses that depend on reliable website hosting and email services should carefully consider whether HostGator meets their needs.

hosting cancel and refund

The agent was professional, helpful and did everything which I asked

No better hosting service

Every time I’ve contacted their support, no matter what it is, they’ve always resolved my issue. This is why I will always go with them!

I was having trouble with my website…

I was having trouble with my website and had tried everything. I contacted HostGator support and they were so patient with me as they worked through the issue and fixed it for me. Great customer service.