HostGator

Mohammed was amazing

Mohammed was amazing, he answered all my questions, even though he had already solved my issue. Super knowledged, kind and patient.

Excellent support

Excellent support. The representative was patient, professional, and helped me successfully restore my domain. Thank you very much!

the fast reply and helping me to solve…

the fast reply and helping me to solve all the problem was so good

Prompt

Prompt, explained it perfect, understood what I was saying and asking

Proffessional support and fast

Cancelling Subs. after being charged.

I received an email today confirming the order, but I didn’t want to renew it anymore, and support helped immediately.

Avoid this hosting provider

Before i talked about my experience, here is everything bad about hostgator: Slow website performance. High renewal prices after the introductory period. Customer support issues. Weak backup system and limited backup features. Shared hosting resource limitations. Too many upsells and paid add-ons. Not ideal for growing e-commerce websites. HostGator decided to suspended my hosting account just because they received a copyright complaint from random competitor, who claims to own a brand that doesn't exist on items i have been selling for at least 7 years. The items are generic unbranded. When we ask for brand and trademark documents no response, hostgator team is very weak, out of fear of lawsuits they will destroy your business you built in years in a second. They dont bother to verify complaints, they auto accept them. So any competitor can take your website down. If you want to build long term business avoid this provider.

Rakesh

Rakesh, great customer service, direct, courteous and pointed me to the correct place to take care of my issue.

I spoke to Dhanyashree on a web chat…

I spoke to Dhanyashree on a web chat (normally i hate these things and i give up). However, dhanyashree was so thorough and quick in responding, talked to me step by step as someone who isnt great at IT the support was amazing. I cant fault them and my issue was sorted out in 10 mins. Give Dhanyashree a promotion!!

I want to commend my support agent… Michael M.

I want to commend my support agent Michael M. who has gone above and beyond to help me. He was assigned to me as my onboarding specialist for my new dedicated server and he was patient and professional, and extremely helpful. He was responsive by email and answered all my questions, and it made me feel confident knowing I could reach out to him with questions and concerns. Michael M. deserves a big shout-out!

Quick

Quick, courteous, and helpful.

My email accounts query resulted in me…

My email accounts query resulted in me being on the correct plan for the number of accounts and was resolved in one go - sorted!

It took 2 trys but got resolved

Agent Successfully Resolved my Problem

I had a problem when cloning a site where the cloned site kept referring back to the original site when I clicked links on the cloned site. The agent was able to diagnose the problem as needing to update the permalink.

We are using a VPS server and reseller…

We are using a VPS server and reseller hosting since past 15 years, and recently one of our client's domain had a malware, but instead of suspending that particular domain they shut of whole server and now more than 50 sites are at stake since last 7 days, and even after deleting and cleaning everything on 29th Jul, they are even not replying to the email and their support is unable to do anything, just playing pillar to the post (senior tier 1, higher admin, level 2 and what not), I am extremely disappointed and want to migrate, but without they first enable it is not possible, so I have finally came here (Case ID: ABU-175403, ABU-175616, ABUF-21277), if it is still not solved then I will have to go the consumer forum, and will also take help of the payment processors.

Good support

Good support, reliable people

Very quickly connected to someone who…

Very quickly connected to someone who understood my issue and fixed it right away.

I resolve the main issue

I resolve the main issue, the instructions were clear and easy to follow,

I used to trust HostGator support and…

I used to trust HostGator support and team, but they have gone so far downhill, I would not even recommend them to someone with very basic web needs. I have to chat in 4-6 times just to get a refund because they charged me 3x for the same product. This has happened multiple times. They have a "renewal center", where you are supposed to be able to specify what payment method can be used for each item you pay for. This doesn't work. It always charges your primary card on file. Despite the fact the entire world lets you have multiple cards for billing, they only let you have them as backups. Their uptime is not great. They constantly upsell and give you products you don't ask for, and set them to auto renew without your permission, which will result in another $1,000 charge you have to spend 6 chats to resolve. Absolutely avoid at all costs. Update 8/5: you can even see what I mean by their reply. They didn't even get my name right 😂

He found some fiels to help me clear my…

He found some fiels to help me clear my server.