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Travel & Vacation

HotelWiz

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100 reviews

2.8100 reviews
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About HotelWiz

Data updated
Website
hotelwiz.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Replies to negative
0% (0/51)
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About this business

We first launched HotelWiz™ in 1997, and have been perfecting it ever since. Our newest version of the site relaunched in 2013 gives you access to over 300,000 hotels and millions of hotel rooms worldwide - accessible in over 30,000 destinations.

Is HotelWiz legit?

HotelWiz (hotelwiz.com) has a 2.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 49% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.

What people say

Misleading Cancelation Policy - Read Fine Print!

I booked and paid for a Cuban hotel stay, then tested Covid positive and had to cancel near the last minute. Hotelwiz website's cancellation policy was that I'd get 43% of my money back but buried in the "conditions" fine print was a note that my booking was "non-cancellable" so I'm out $US600. Legal I suppose but misleading and unethical. Suggest you avoid booking with Hotelwiz

Provided a refund for a non-refundable hotel

I booked a non-refundable room. My flight was cancelled, the actual hotel (Vdara) could not do a refund directly to me, and HotelWiz did not need to honor the refund. But they did. For that reason, I'll use them again.

Loyal Client

Interestingly, the Travelodge Brea hotel is in a family owned hotel. Family oriented. Family on site or premises. It is extremely safe. Great, peacefulness and tranquillity area to obtain self-care and essentially reach self-actualization. Please to all, allow us to maintain peacefully to get extra ordinary rest. For the unforeseen circumstances that happen to occur ONLY AMERICA. The bump! YuviCeli

This is a scam

This is a scam. I booked a hotel room weeks in advance, they charged my credit card $700, and when I arrived at the hotel, there was no reservation. I tried to contact them, and they were rude, unkind, and placed the blame on me. They never gave me a refund. I’m disputing the charge through my credit card.

This business totally scam

This business totally scam. They have canceled our booking without inform us. They have charged our hotel reservation even they have canceled our booking. They are not ready to give my money back.

SCAM - late cancellation fraud

Long story short, it’s a scam. They take your money, promise you a room at a low price, and then at the LAST moment tell you the hotel can’t honor that price… Don’t let them ruin your vacation at the last minute Actual text: “Dear Michael, Greetings from Hotel Wiz! We regret to inform you that the hotel cannot honor this reservation. The hotel is willing to offer a lower room category. However, unfortunately, the hotel cannot offer the current room type. Please response to this email whether you would like to continue with the reservation with a lower room category or would you like to cancel the reservation.”

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