Howly (howly.com) has a 4.3 out of 5 rating on OK.one, based on 71 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 82% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
L
Linda Grover荷兰 · 14 reviews · Experienced 2026-03-29 ·
★★★★★
Although could not help me directly
Although could not help me directly, were a help in trying other ways.
Reply from Howly2026-03-29
Hello Linda,
Thank you for your thoughtful feedback. We appreciate your honesty and are glad that even though we couldn’t help you directly, we were still able to support you by exploring other ways.
We are grateful for your understanding. If you need further assistance in the future, please feel free to contact us.
Best,
Tom, Howly Support
[email protected] or +44 7700 174689
C
Chris Backwell英国 · 22 reviews · Experienced 2026-03-26 ·
★★★★★
Very helpful and efficient
Reply from Howly2026-03-26
Hello, Chris!
Great to know everything was handled smoothly and efficiently. Providing clear and timely assistance is very important to us.
Thanks for sharing your experience!
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
F
Frank King英国 · 3 reviews · Experienced 2026-03-20 ·
★★★★★
Resignation
Well it was 'great' until I was called to a minor emergency and I had to abandon the call. My apologies.
I asked to terminate my subscription and thus was indeed terminated so all was well by me.
Reply from Howly2026-03-23
Hello, Frank!
We appreciate you taking the time to share your experience. It’s good to know that your request was processed without any issues. We hope everything is okay on your side now.
If you need help in the future, feel free to connect with our experts here: https://howly.com/chat
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
R
Rolf Alex德国 · 1 review · Experienced 2026-03-20 ·
★★★★★
Excellent advices for the configuration of my NAS (Network Attached Storage).
Excellent advice for the configuration of my NAS (Network Attached Storage).
Reply from Howly2026-03-20
Hello,
We're grateful for your feedback and thrilled to hear that you had a positive experience with our service! Thank you for choosing us. If you need assistance in the future, please don't hesitate to reach out.
Best,
Howly Support
P
Pietro Antonio意大利 · 3 reviews · Experienced 2026-03-16 ·
★★★★★
Kindle colorsoft
Esperienz positiva. Risposte immediate e pertinenti.
Reply from Howly2026-03-23
Ciao, Pietro!
Grazie per il tuo feedback. Siamo lieti di sapere che hai ricevuto risposte rapide e pertinenti. Fornire assistenza chiara ed efficiente è molto importante per noi.
Apprezziamo che tu abbia condiviso la tua esperienza.
Cordiali saluti,
Anne, Howly Support
[email protected] or +44 7479 270294
N
Nicholas Thorhnton英国 · 5 reviews · Experienced 2026-03-04 ·
★★★★★
I was referred to this scam company who…
I was referred to this scam company who told me the advice they gave was only £1 . I then got charged £26 later. What a joke. The advice they gave(concerning an Evri parcel dispute) was pedestrian and certainly not worth what I was charged. Watch out for this company, its a scam nothing more
Reply from Howly2026-03-11
Hello Nicholas,
Thank you for taking the time to leave your review. We would like to look into the situation you described and verify the account activity.
Kindly send us the email associated with your use of the service so we can review the case and the related transaction.
Best regards,
Tom, Howly Support
[email protected] or +44 7479 270294
Representative was very helpful Information was provided
Reply from Howly2026-03-11
Hello, Veronica!
Thank you for your feedback. We’re glad the assistance was helpful and that the information provided was useful. Our team always aims to offer clear and supportive guidance.
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
I was asking simple, basic questions to get quick answers. The customer agent responded quickly to my questions. Hence, I have qiven 5 star rating.
Future testing will give me over time how well they do compared to me asking Ai to solve issues.
Reply from Howly2026-02-28
Hello Chettan,
Thank you for your feedback! We are glad to hear that you received quick and clear answers to your questions. Providing simple and responsive support is very important to us. We truly appreciate your 5 star rating and your thoughtful comments.
Best,
Tom, Howly Support
[email protected] or +44 7479 270294
B
BG英国 · 10 reviews · Experienced 2026-02-13 ·
★★★★★
Beware - can’t cancel payments
Update - refunded him his subscription now (as credits paid to his account) but I will leave this review until I have had confirmation that any subscription has been cancelled and his personal and payment details deleted.
I have just come across this company as they have been taking money from my father’s account and he has not knowingly instructed them to do so. I contacted them after last payment and got an automated response to say subscription has been cancelled but it has not. They are obviously preying on vulnerable customers.
Reply from Howly2026-02-25
Hello,
Thank you for bringing this to our attention. We take concerns about unexpected charges seriously and would like to look into the matter.
Kindly provide the email associated with the account and any additional information that may help us review the billing history and cancellation request.
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
Daria supported me very well.
It's not her fault that the system is an exploitation, because that the library would be automatically send from my old kindle to the new one, this could have been described easily by Amazon in the directions for use.
Therefor I'll immediatly resign from howly support.
Reply from Howly2026-02-19
Hello, Edith!
We appreciate your feedback and are pleased that our team assisted you effectively.
Please note that we operate independently and are not connected with Amazon or any other company. We focus on offering professional support and guidance for technical concerns.
Should you ever need assistance again, we’ll be ready to support you.
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
Good expérience. With the limit of , finally, no success.
Reply from Howly2026-02-12
Hello Yves,
Thank you for your feedback! We’re glad you had a good experience overall, though we’re sorry to hear it did not fully meet your expectations. Your opinion matters to us, and we continuously work to balance quality service with fair policies while improving the overall experience. We would truly appreciate the opportunity to review your case and work on resolving the issue. Please contact us directly so we can assist you further.
Best,
Tom, Howly Support
[email protected] or +44 7479 270294
m
martin tucker英国 · 15 reviews · Experienced 2026-02-12 ·
★★★★★
A good girl guide in an unfriendly world.
Tracy guided me through the thoroughly unsatisfactory John Lewis website, they will do anything to prevent your speaking to a human being. She was on the ball and speedy with it.
I now feel much better even if it all comes to nought.
Reply from Howly2026-02-13
Hello Martin,
Thank you for your feedback! We’re glad to hear you felt supported and guided through the process. Providing attentive and responsive assistance is very important to us, and we truly appreciate you taking the time to share your experience.
Best,
Tom, Howly Support
[email protected] or +44 7479 270294
N
Nick Ishak美国 · 2 reviews · Experienced 2026-02-11 ·
★★★★★
He was great and helpful
He was great and helpful. Hopefully our issues will resolve with TikTok.
Reply from Howly2026-02-12
Hello Nick,
Thank you for your feedback! We’re glad to hear you found the assistance helpful and supportive. Providing clear and reliable help is our priority, and we truly appreciate you sharing your experience with us.
Best,
Anne, Howly Support
[email protected] or +1 833 784 4045
A
Axel意大利 · 3 reviews · Experienced 2026-02-08 ·
★★★★★
Elia was at the topof expectations
Elia was at the topof expectations! even far above them. we solved my problem in a quick and professional time.
thank you very much.
Axel
Reply from Howly2026-02-08
Hello, Axel!
Thank you for sharing your experience. We are glad to hear that the issue was resolved quickly and handled in a professional way. Our team aims to provide clear and effective support every time.
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
I didn’t expect online support to be this effective. I described my issue in just a few sentences, without going into technical details, and the expert immediately understood what was wrong. The response felt thoughtful, not automated. The solution worked on the very first try, and I didn’t have to go back and forth or ask follow-up questions. That level of accuracy really impressed me.
Reply from Howly2026-02-06
Hello Margaret,
Thank you for your feedback! We’re glad the solution worked right away and that the guidance felt thoughtful and accurate. It’s great to hear everything was resolved without back and forth. We truly appreciate you sharing your experience.
Best,
Anne, Howly Support
[email protected] or +1 833 784 4045
G
Guest英国 · 9 reviews · Experienced 2026-02-02 ·
★★★★★
The operative was patient and undaunted…
The operative was patient and undaunted by setbacks during his efforts to resolve my issues. He came up with a solution to my issues and sorted then out to my immense relief
Reply from Howly2026-02-02
Hello!
Thank you for sharing your experience. We are glad to hear that the support was patient and persistent throughout the process. Our team focuses on staying engaged until a workable solution is found.
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
V
Vale意大利 · 2 reviews · Experienced 2026-01-31 ·
★★★★★
Howlyf*ck
WTF
(PRIMA CHE MI DICIATE CHE LE INFO ERANO SCRITTE E LE HO ACCETTATE: IO NON HO MAI ACCETTATO NULLA, MI SONO TROVATA A CHATTARE CON TOM E L'ALTRO LLM CHE PROBABILMENTE SCRIVE ANCHE LE RECENSIONI CHE HO VISTO QUI, PAGLIACCI)
I ended up on this site without knowing what it was and without ever asking or looking for it. I was looking for a solution regarding an order on the SHEIN website, which after several attempts sent me to a page where I was asked for ONE EURO (refundable according to them) to be helped by an expert (NOT A CHATBOT, A REAL PERSON). Forced to compromise and pay that euro, having no other option if I wanted to receive the Shein package, I agreed. I found myself chatting with the artificial intelligence that insisted on calling itself a real expert, not a bot, and within a minute I received a notification from my bank: THIRTY-NINE EUROS DEDUCTIBLE FROM ACCOUNT. Without any request and therefore no consent from me. Then... pay for what? I have ChatGPT for free on my phone, and these scams are punishable by law even if you're based in Cyprus. I'M WRITING HERE BECAUSE I CAN'T CONTACT ANYONE REALLY, AND I DON'T TRUST A CHATBOT THAT TELL ME THEY'VE SENT ME A REFUND. Should I ask God directly how to talk to a howly human?
HOWLYSHIT.
If someone can send me an email where I can ask for help from a real expert, now that I've had a month's subscription to this nonsense.
Reply from Howly2026-02-02
Hello Vale,
Thank you for sharing your experience. We understand how frustrating it can be when the service and charges don’t align with what you expected, especially when you were seeking quick help for a specific issue. Your feedback is important to us and is reviewed carefully.
We encourage you to contact us directly so we can look into your situation in detail and assist you properly. You can reach us by email at [email protected] or by phone at +44 7479 270294. Our team is available to review your case and provide clear next steps.
Best,
Anne, Howly Support
[email protected] or +44 7479 270294
Elijah C was a great help. He told me what I needed to do. Very simple and easy instructions. Didn't give me any run around or impossible tasks. Very easy instructions. Nice to have someone on the other side that is helpful and not confusing. Thanks Elijah C. Danita Bennett
Reply from Howly2026-01-31
Hello Danita,
Thank you for your wonderful feedback! We are so pleased to hear that Elijah C provided clear, simple, and easy instructions that were genuinely helpful without any confusion or run‑around.
We truly appreciate you taking the time to acknowledge his support. If you have any more questions in the future, we are always here to help.
Best,
Tom, Howly Support
[email protected] or +1 833 784 4045
Enter the How;y website at your peril! My experience is as follows: I inquired about one UK tel nbr (john Lewis). I was charged £1 by PayPay/Howly which I thought was reasonable. Fortunately i checked my bank account and found Howly had also chsrged me £24 had set up a direct debit for £24 per month (repeat: per month!). I managed to cancel the direct debit and requested they refund me £24. Howly refunded me the £1 only. PayPal weren't interested my claim and upheld the payment so Howly refused the refund. My bank (Lloyd's) also not interested.
Naturally I will never use PayPal nor How;y again and Lloyd's is my list to change banks immediately they close our local branch.
I'm angry with myself for being so easily duped by scam artists Howly but take it as a lesson learned. Thankfully I only got scammed for £24 and was quick enough to cancel the direct debit which they set up without my knowledge. I understand Howly is based in Cyprus so out of reach for me to knock on their door.
You've been warned.
Reply from Howly2026-01-29
Hello,
Thank you for sharing your feedback. We understand how unsettling this experience may feel and would like to review it carefully.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best regards,
Tom, Howly Support
[email protected] or +44 7479 270294
M
Marian Button英国 · 2 reviews · Experienced 2026-01-27 ·
★★★★★
e xcelent and very understanding i…
e xcelent and very understanding i couldnt have asked for better guidance
Reply from Howly2026-01-28
Hello Marian,
Thank you for your heartfelt and enthusiastic feedback! We are truly honored to hear that you found our guidance excellent, very understanding, and exactly what you needed.
We deeply appreciate your kind words and are always here to provide the same supportive and clear assistance whenever you need it.
Best,
Tom, Howly Support
[email protected] or +44 7700 174689
